Ally Bank has quickly grown to over 1 million customers who take advantage of competitive rates, no monthly maintenance fees and the ability to conduct business online. Utilizing the online system at Ally Bank is easy when you follow the step-by-step directions outlined here.
How To Log In to Your Ally Bank Account From a Computer
Ally Bank customers who wish to bank online using their computer can do so within seconds. Here are the steps for how to log in to your Ally bank account from a computer:
- Visit Ally Bank’s online banking sign-in page at Ally.com.
- To create a username and password to access your accounts, click on “Enroll in Auto or Bank online services” in the login box. Follow the instructions to create your account information.
- Once you have a username and password, select the type of account you wish to sign into from the drop-down menu in the upper right corner of the sign-in page.
- Type your username and password in the provided text boxes.
- Click “Log In” and you’ll immediately get access to your account.
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How To Log In to Your Ally Bank Account From a Mobile Phone or Tablet
Ally Bank offers a free mobile banking app that allows you to perform transactions available on their website. Mobile banking offers the convenience of banking at your fingertips. Here’s how you can log in to your Ally account from your mobile device:
- If you have an Apple device, type m.allybank.com in your mobile browser, or visit the iTunes Store to download Ally Mobile, the Ally banking app. Head to the Google Play Store if you have an Android.
- Launch the Ally Mobile Banking app.
- The next screen will be your login page. Add your username and password in the appropriate boxes.
- Tap the “Log In” button.
How To Retrieve a Forgotten Username or Password
If you forgot your username or password, you can retrieve either one by following these simple instructions:
- Visit Ally Bank’s sign-in page.
- Click on either the forgot “username” or “password” link underneath the “Log In” button.
- If you clicked “username,” a phone number will appear so that you can call and re-gain access to your account. Continue to step four if you clicked “password.”
- Type your username and Social Security number in the provided text boxes.
- Check either “Send password hint by email/text” or “Create a new password.”
- Click “Continue” and you’ll receive either an email or text with your password hint or code for creating a new password.
Once you enter your account online, you can take advantage of the conveniences Ally Bank puts at your fingertips. You’ll be able to check and print your account balance, pay your bills and even make deposits. Additionally, your account is insured by the FDIC, so you can feel confident that your money is safe and secure. If you experience any problems while trying to access your Ally Bank login, you can contact the Customer Care Support team by calling 1-877-247-2559.
How To View Your Ally Bank Statement Information
Ally Bank checking accounts, money market accounts and savings accounts all have monthly statement cycles, while CDs and IRAs have quarterly statement cycles. These statements can be viewed electronically or mailed directly to you. When you log into your online banking, you can click your name, then “Profile and Settings.” You can then select “Paperless Settings,” where you will only receive emails when a new statement is available to view.
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How To Contact Ally Bank If You Have Trouble With Your Account
Since Ally Bank is exclusively online, you can chat with a customer service representative online or over the phone at any time. For Ally Bank account questions or troubleshooting, please call:
- Ally Customer Service: 1-877-247-2559
- Outside the U.S.: +1-757-247-2559
- For Individuals Who Are Deaf or Hard of Hearing: 1-877-320-2559
Its website boasts 24/7 support with wait times for phone calls outlined in the top right corner of your screen. This offers convenience, so customers can call when they are available.
What Are the Benefits of Online Banking?
Ally Bank is outlining a simpler and smarter experience for its customers. With 24/7 access to customer service through chat, phone and email, Ally Bank account holders can receive expert care and attention as soon as possible. Many consumers love the flexibility and convenience of online banking, especially with features like online bill payment, requesting a new card or any other bank transaction without the inconvenience of driving to a physical branch to do so.
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Alexandria Bova contributed to the reporting for this article.
This content is not provided by Ally Bank. Any opinions, analyses, reviews or recommendations expressed in this article are those of the author’s alone and have not been reviewed, approved or otherwise endorsed by Ally Bank. Information is accurate as of Jan. 18, 2022.