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All the Things Banks Are Doing To Help Their Customers During the Coronavirus

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In the wake of the ongoing struggle that many consumers and small businesses are facing, numerous banks and financial institutions are doing their part to help. They understand the importance of providing support on multiple levels, giving both their customers and the local community financial assistance and a source of accurate information.

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Here are some of the ways that banks are stepping up to give back to their customers during this difficult time.

Last updated: Feb. 23, 2021
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Mortgage Relief

Many individuals have lost work and are concerned about making their mortgage payments. TIAA and other banks are providing temporary payment forbearance for monthly mortgage and home equity line of credit payments. Those with home loans in process will also receive support.

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Community Assistance

Many banks are giving back to the communities they serve. For example, Truist launched Truist Cares. This initiative includes $25 million in pledged philanthropic support aimed at funding medical supplies, basic needs and financial hardship relief across the country.

In addition, USAA and the USAA Foundation, Inc. have committed $2.3 million to nonprofits across the country responding to the coronavirus pandemic. The funds will be used to help provide meals and emergency financial assistance for military families, care packages for military members deployed overseas, and the development of best practices and policy recommendations to respond to and recover from the coronavirus crisis.

HSBC is also making significant investments in local communities through many philanthropic activities. This includes a $25 million donation fund to support medical response, food security and protection for the most vulnerable in communities around the world.

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Credit Card Payment Deferral

USAA, along with many other banks, is doing a deferral of minimum payments for up to three months.

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Small Business and Commercial Business Support

In terms of direct financial relief, CIBC issued a detailed description of how it planned to help its U.S. customers. They are offering loan payment deferral for those experiencing financial hardship for up to four monthly payments with no credit bureau impact for small businesses. Also, existing customers can apply for an economic hardship loan.

CIBC is working with commercial clients on an individual basis to provide some form of financial assistance.

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Student Loan Relief

Sallie Mae is offering student loan payment suspension for up to three months without any impact to credit standing for those experiencing financial difficulties. Other assistance includes student loan rate and term modification.

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No Early Withdrawal Penalties

Citibank, BBVA and BMO Harris are waiving penalties for early certificate of deposit withdrawals, allowing customers to tap into their available assets to help them during these difficult times.

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Fraud Protection

Capital One and a few other banks are offering a wealth of resources on their websites for consumers and businesses related to fraud prevention associated with COVID-19 scams.

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Consumer Loan Deferral Programs

Many banks are providing consumer loan deferral programs, including BMO Harris, which is offering consumer loan deferment for up to three months.

 

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No Transaction or Software Fees

Waiving consumer and business banking fees is a major way banks are helping their customers.

For small-business customers, U.S. Bank is waiving transaction fees on Zelle transactions as well as reducing rates on small-business loans and lines of credit. To help small-business owners move their businesses online, they are waiving monthly software fees and setup costs for their Converge and Talech e-commerce solutions through September 2020.

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COVID-19 Resources and Accurate Information

Like many other banks, Chase, Wells Fargo and U.S. Bank have a resource page that describes how they’re helping customers.

Chase’s COVID-19 resource page provides a detailed list of assistance programs for consumers and businesses to help everyone get through this pandemic. They provide comprehensive information about stimulus payments, government aid and more.

Business customers get their own Chase resource page. Going beyond just financial assistance, the business resources include articles, webinars and other content directed at helping businesses sustain themselves through these difficult times.

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Auto Loan Deferment

Ally’s existing auto loan customers will be allowed to defer payment for up to 120 days. No late fees will be charged, but finance charges will accrue. New auto customers will have the option to defer their first payment for 90 days.

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Video Help Guides

Bank of America customers can watch a helpful video for small businesses that guides them through the process of getting financial assistance. This includes government programs and other sources where they might be able to get additional funding during this difficult time.

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Advances on Stimulus Checks

Chime was at the forefront in assisting customers when it announced advances on the stimulus check money at the start of April. The e-bank lived up to its promise, depositing money into customer accounts ahead of their stimulus checks’ arrival.

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Faster Money Movement

BankMobile is an e-bank that focuses on getting customers’ payments faster, including assistance with rapid deposit of any stimulus money. This helps people to access their money safely through such trying times.

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Check Cashing for Noncustomers

Wells Fargo and PNC are providing noncustomers with no-fee check-cashing service for government-issued stimulus checks.

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Helping Small Businesses Get the Money They Need

Many banks are working with the Small Business Administration and are SBA lenders, so they can assist with any programs that are part of the Coronavirus Aid, Relief and Economic Stability (CARES) Act, helping small businesses to get the funding they need to pay their employees and stay in business.

Union Bank is partnering with the Bankers Small Business Community Development Corp. of California to launch a loan program to help alleviate the shortfall in cash flow for American small businesses. The help is directed primarily at those businesses that were unable to get any portion of the government’s financial assistance programs.

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Increasing Banking Accessibility

Banks are becoming more accessible, with options that include mobile, voice and online platforms, phone banking, and drive-up and walk-up ATMs.

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One-on-One Consultations and Personal Assistance

Wells Fargo, CIT Bank, Union Bank, Capital One, Discover and many more banks are asking their customers to call and are offering 24/7 one-on-one consultations and personal assistance for customers experiencing hardships due to COVID-19.

Zions Bank is directly reaching out to customers who could be affected during this time and communicating the bank’s readiness to assist them.

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Full Stimulus Check Access for Those With Negative Balances

USAA is ensuring that members with USAA bank accounts — including accounts with negative balances and closed accounts — receive access to their full stimulus payments.

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Public Health Support

BBVA is also doing its part to help public health workers. The financial institution has made it its goal to procure $500,000 in essential materials and other public health support for nonprofit partners, including gloves, hand sanitizer and N-95 masks. They’ll be distributing them throughout May through its existing purchasing partners.

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