Why Is My Cash App Payment Pending? 5 Quick Solutions

Relationship difficulties, Bad news stock photo
Enes Evren / iStock.com

When Cash App says your payment is pending, it means that the person you sent money to has not yet received it. One of the reasons could be that the Cash App servers are currently having issues processing transactions. However, it could also be because the Cash App system thinks there is a problem either with your account or with the account of the recipient and has decided to pause the transfer.

Read: What To Do if You Owe Back Taxes to the IRS

Your Payments on Cash App are Pending: Quick Take

One of the best parts about sending money peer-to-peer is the convenient immediacy. However, what does it mean when your Cash App balance isn’t showing money received or even a pending transaction? Here are five reasons your payment may be waiting to be completed, and what to do in each scenario to get and accept pending payments on Cash App:

  1. You might have network issues
  2. Cash App might be having system issues
  3. You may not be verified or have exceeded your transaction limit
  4. Cash App may have flagged your account
  5. Cash App may have flagged the recipient’s account

1. You Might Be Having Network Issues

One of the simplest reasons why you might get a Cash App payment pending message is if your internet connection is weak or disconnected. If that’s the case, the payment will be sent once you connect to a better Wi-Fi source or get a better mobile data signal. You may have to manually approve the transaction if it has been attempted more than once.

2. Cash App Might Be Having System Issues

Another reason why your payment might be marked pending is that Cash App is experiencing internal system issues and is unable to process your payment at the time. You can take a look at the Cash App status page to see if anything is marked as not working. If that’s the case, you’ve probably found the cause of your issue.

Make Your Money Work Better for You

Unfortunately, in this situation, the only thing you can do is wait until the system issues are resolved.

3. You May Not Be Verified or Have Exceeded Your Transfer Limit

Cash App has both receiving and sending limits for unverified accounts. If you have not verified your account with a valid ID, Cash App limits you to only $1,000 in transfers every 30 days. To verify your account, you will need to click the “Verify Account” button on your in-app profile. Then you will need to provide your information, including your date of birth, Social Security number, a photo of your ID and a selfie.

Once your account is verified, your limits will be increased.

4. Cash App May Have Flagged Your Account

Another reason why your Cash App payment might be pending is that Cash App flagged your account for fraud, unusual transactions or being insufficiently funded. If Cash App thinks that the payment you’ve attempted to make seems out of the ordinary, it may pause the transfer. This system is there in order to protect users who may have been hacked from sending money to a hacker’s account.

Once a payment has been sent on Cash App, it may be difficult to recover. Therefore, Cash App is proactive in halting payments it feels might not be normal. Cash App may also flag your account if it feels that it might be currently being used for fraudulent or illegal transactions.

To help prevent your account from being flagged, Cash App recommends the following:

  • Use your Cash App account frequently to build your transaction history.
  • Only link other accounts — like credit and debit cards — that are in your name.
  • Don’t transact with people you don’t know.

If your account has been flagged, you’ll need to contact Cash App.

5. Cash App May Have Flagged the Recipient’s Account

If Cash App believes that the account of the recipient is being used for fraud or illegal transactions, it will block payments sent to it. To avoid this, only send money through Cash App to people you know and trust.

Make Your Money Work Better for You

Cash App also recommends that you avoid sending money to anyone promising to give you something in the future, since Cash App payments are instant and usually cannot be canceled. According to Cash App Support, “If something sounds too good to be true — like free money in exchange for a small payment — it’s likely a scam.”

You can report an account you suspect of fraudulent activity by clicking on their profile, scrolling down and then clicking the “Report” button.

How To Contact Cash App Customer Support

If your payment is still pending and you’re not sure why, you can contact Cash App customer support. The easiest way is by clicking on your profile in-app and then clicking the “Support” button in the top left corner.

If you are unable to reach Cash App support through the app, you can also call it at its verified number: 1-800-969-1940. Phone support is available from 9 a.m. to 7 p.m. EST, Monday through Friday.

You can also contact Cash App on any of its social media profiles:

  • Instagram: @CashApp
  • Twitter: @CashApp @CashSupport
  • TikTok: @CashApp
  • Twitch: twitch.tv/CashApp
  • Reddit: u/CashAppAndi
  • Facebook: SquareCash

Cash App’s mailing address for customer concerns is:

Block, Inc.1955 Broadway, Suite 600Oakland, CA 94612

Final Take To GO

Remember that Cash App representatives will never ask you for your password, PIN, Social Security number, full card number or sign-in code. They won’t ask you to submit a “test transaction” over the phone or through social media. If someone posing as Cash App support does any of these things, it is likely a scam.

Make Your Money Work Better for You


Here are more answers to your questions about Cash App, payments and why yours might be pending.
  • Why is a Cash App payment pending?
    • Here are a few reasons why your Cash App payment may be pending:
      • You might have network issues
      • Cash App might be having system issues
      • You may not be verified or have exceeded your transaction limit
      • Cash App may have flagged your account
    • Cash App may have flagged the recipient's account
  • How long does it take a pending transaction to go through?
    • In general, Cash App transactions take one to three business days to go through. Though it may take longer, if you haven't seen the transaction posted to your account, you may have experienced a technical glitch and should double check it was sent or received.
  • Why is my Cash App payment completed but not received?
    • Here are a few reasons why your Cash App payment may have been sent but not received:
      • You might have network issues
      • Cash App might be having system issues
      • You may not be verified or have exceeded your transaction limit
      • Cash App may have flagged your account
      • Cash App may have flagged the recipient's account
  • How do I know if my Cash App pending payment will be deposited?
    • A Cash App payment typically takes one to three business days and If you see a message that says, "Cash App payment is pending and will deposit shortly," the payment is being accepted and processed.

Chris Ozarowski contributed to the reporting for this article.

Editorial Note: This content is not provided by any entity covered in this article. Any opinions, analyses, reviews, ratings or recommendations expressed in this article are those of the author alone and have not been reviewed, approved or otherwise endorsed by any entity named in this article.

Our in-house research team and on-site financial experts work together to create content that’s accurate, impartial, and up to date. We fact-check every single statistic, quote and fact using trusted primary resources to make sure the information we provide is correct. You can learn more about GOBankingRates’ processes and standards in our editorial policy.


See Today's Best
Banking Offers