The Ultimate Guide to the Best Buy Return Policy

Clear up confusion about the Best Buy holiday return policy.

You can purchase a refrigerator, DSLR camera and an iPad all at once when you visit Best Buy. All these consumer electronics and appliance options under one roof might seem convenient — especially when shopping for gifts during the holidays — but the Best Buy holiday return policy can be a little confusing. Read on to learn more about how the policy works for the holidays and year-round.

Here’s everything you need to know about the Best Buy holiday return policy.

What Is the Best Buy Holiday Return Policy?

The 2019 Best Buy Holiday Return Policy is different from the everyday return policy. Most purchases made by Nov. 1 can be returned or exchanged until Jan. 14, 2020.

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What Is the Best Buy Electronics Return Policy?

The standard return policy is 15 days, but customers who purchase My Best Buy Elite and Elite Plus memberships receive longer return periods. Depending on your membership level, the Elite electronics return policy, including the Best Buy laptop return policy and Best Buy TV return policy, could be as long as 30 or 45 days.

Best Buy Electronics Return or Exchange Policies

ItemStandard Return PolicyReturn Policy for My Best Buy Elite MembersReturn Policy for My Best Buy Elite Plus MembersRestocking Fees for All Member Levels
Most products, including:

  • Clearance
  • Open-box
  • Refurbished
  • Pre-owned
15 days30 days45 days$0
  • Cell phones
  • Cellular tablets
  • Cellular wearables
14 days14 days14 days$45
  • Major appliances
15 days15 days15 days$0
  • Drones
  • DSLR cameras and lenses
  • Mirrorless cameras and lenses
  • Leg and body recovery systems
  • Premium camcorders
  • Projectors and projector screens
  • Special orders
15 days30 days45 days15% of the item purchase price

 

Best Buy Return Policy Exceptions

The Best Buy open box return policy allows returns for a full refund as long as the items are returned in like-new condition, with all accessories and original packaging. Best Buy might deny a return or deduct a nonrefundable fee from the refund for missing package components.

Although select items have return fees, the fees are waived if the product is unopened or the purchase and return are made in the following states:

  • Alabama
  • Colorado
  • Hawaii
  • Iowa
  • Mississippi
  • Ohio
  • Oklahoma
  • South Carolina

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What Other Gifts Can You Return to Best Buy?

All holiday gifts purchased at Best Buy can be returned for a refund or exchange by Jan. 14, 2020 including:

  • Microsoft Office cards that have not had their key code scratched off
  • Most products you buy at a Best Buy Express location or through Best Buy Business or Best Buy Education (in-store returns only)
  • Magnolia Design Center products, can only be returned to Best Buy stores that have a Magnolia Design Center inside

Make the return/exchange process simple for your gift recipient by requesting a gift receipt when purchasing in-store, and include that receipt with the gift. You can also request a gift receipt online at checkout. Gift receipts don’t show the purchase price but they do provide original purchase information that the Best Buy representative will need to process the exchange or return.

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What Can’t You Return to Best Buy?

Best Buy doesn’t allow returns or exchanges for the following items:

  • Apparel that is missing original tags and/or has been laundered or worn
  • Completed services
  • Custom orders
  • Digital content
  • Final Sale items
  • Gift packaging
  • Memberships
  • Opened consumable items, including batteries, cleaning agents, oils, fuel, ink and 3D printer filament
  • Prepaid cards, including third-party gift cards
  • Returned items that are not like-new or are damaged, unsanitary or missing major components
  • Returns lacking proof of purchase

The following items can be exchanged for an identical item:

  • Books
  • Movies
  • Music
  • Opened computer software
  • Sheet music
  • Video game guides
  • Video games

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Are There Any Exceptions to Best Buy’s Holiday Return Policy?

Best Buy wants to create a hassle-free holiday shopping experience for its customers. There are no exceptions to which items can be exchanged or returned for a refund as long the customer provides a gift receipt for proof of purchase and returns the items in a like-new condition, with all original accessories and packaging.

Also See: Best and Worst Return Policies

Restocking Fees for Certain Types of Returns

Restocking or refund fees apply to the following items:

  • Cell phones, cellular tablets and cellular wearables: $45
  • Drones, DSLR cameras and lenses, mirrorless cameras and lenses, leg and body recovery systems, premium camcorders, projectors, projector screens and special-order products: 15% of purchase price
  • Open-box items missing accessories or packaging: Store’s discretion

With the exception of open-box items missing accessories, restocking fees are waived if the item was never opened or if the purchase was made and returned in:

  • Alabama
  • Colorado
  • Hawaii
  • Iowa
  • Mississippi
  • Ohio
  • Oklahoma
  • South Carolina

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How To Return an Item to Best Buy

The Best Buy return policy lets you return items bought in-store or at BestBuy.com by visiting a local store or mailing the item back. Here’s how to do it:

Best Buy In-Store Returns

Gather the following items:

  • The items to return, including all original contents and packaging
  • The packing slip or receipt
  • The credit card used to make the purchase
  • A valid photo ID

Visit a Best Buy store with the above items to receive a refund to the card used to make the purchase or to get store credit or make an exchange.

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Best Buy Returns by Mail

Pack the following items:

  • The items to return, including all original contents and packaging
  • The packing slip and/or the return form

If no packing slip was provided, create a pre-populated return form by looking up your order or print out a blank return form and fill it out.

Affix a return label to the package, add postage and mail it via the carrier of your choice.

A prepaid return label might have been provided with your order. In that case, follow the instructions for printing a prepaid return label and include the packing slip or return form in the box with your return. Affix the prepaid return label to the package and take it to an authorized UPS drop-off location. A return shipping fee might be deducted from your refund.

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Tips for Returning Items to Best Buy

To make the return process hitch-free, make sure the items are in like-new condition and include all original packaging and accessories, manuals and documentation. Missing components might cause Best Buy to refuse your return or reduce your refund.

Proof of purchase is required for all returns to Best Buy. Don’t forget to provide a receipt or packing list.

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Exchanges and Refunds

You can exchange a product in-store for the same item or receive a refund for an item purchased online or at a Best Buy store. In most cases, the refund will be returned to you via the the same payment method you used for the purchase.

Returns by mail take two to three business days to process after they’ve been received. The refund might take up to seven days to reflect on your account, depending on your bank or credit card provider. Refunds for cash payments over $800 and for payments over $250 made using a check or debit card without a major credit card logo will be issued by check within 10 business days.

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How Does Best Buy’s Policy Compare With Other Major Retailers?

Compare how the Best Buy return policy stacks up against competitors’ policies.

Best Buy Return Policy Compared

RetailerReturn Period From Receipt of ItemReturn FeesRequired for Return
Amazon30 days
  • Items in original condition past the return window: 20%
  • Open CDs, DVDs and other disks: 50%
  • Items returned in used or damaged conditions: 50%

 

Order number or Amazon-provided paperwork for return processing
Best Buy14-45 days15% or $45, depending on item, for select items

 

Receipt or packing list
CostcoNo return limits except for:

  • Electronics, appliances, computers and cell phones: 90 days
  • Tires and batteries: no longer than their warranty
$0Receipt or original product packaging is helpful but might not be necessary
Target
  • Most items: 90 days
  • Electronics and entertainment items: 30 days — 60 days for Target RedCard holders
  • Target RedCard holders get an extra 30 days
  • Mobile phones: 14 days
  • Apple products: 15 days
$0One of the following:

  • Receipt
  • Guest Services purchase lookup using payment credit card, gift card or check
  • Return barcodes through your Target account
Walmart
  • Most items: 90 days
  • 3D printers and supplies: 30 days
  • Computers, printers, cameras and phones: 15 days
  • Post-paid cell phones: 14 days
  • Gift cards and firearms are not returnable

 

$0Receipt or packing slip

More on Return Policies:

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The Best Buy Return Policy Simplified

The Best Buy holiday return policy and the store’s everyday return policy aim to make returns and exchanges as simple as possible. Depending on your Elite membership status and level, you have 14 to 45 days to return or exchange your items. Save your receipt or packing slip and all original packaging to receive a full refund on most items. And when you gift someone a Best Buy item this holiday, don’t forget to include a gift receipt.

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