Citizens Bank Review: Regional Services With Online Convenience

Here are the pros and cons of banking with Citizens Bank.

When it comes to maintaining your finances, it’s more convenient to find a bank that offers a variety of services to keep you covered even when your needs change. Choosing which bank to trust with your money is a big decision, so comparing options and reading bank reviews can help you figure out what you need. Keep reading to find out if Citizens Bank is the right fit for your financial needs.

Citizens Bank Review

With over 1,100 branches and 3,500 ATMs across 11 states, Citizens Bank is the 12th-largest retail bank in the U.S. As part of one of the nation’s oldest financial institutions, Citizens Financial Group, Citizens Bank offers a range of financial services for personal, business and investment purposes to help customers make informed decisions with their money.

Read More: New Banking Technologies You’ll See in the Next 5 Years

Citizens Bank Products and Services

Whether you’re looking to open a checking account or take out a student loan, it’s possible that Citizens Financial Group has options for you. Citizens Bank products and services include:

  • Checking and savings accounts
  • Citizens Bank student loans and loan refinancing
  • Investment services
  • Credit and debit cards
  • Mortgages
  • Business banking

The bank also offers other commercial banking opportunities, such as healthcare banking and not-for-profit banking.

Citizens Bank Customer Service and Convenience

Citizens Bank offers several tools to ensure that customers have access to their accounts and any information they might need. Online and mobile banking services make it possible to check balances and transfer money without an ATM or bank branch. For queries, customers have access to 24/7 over-the-phone customer service in both English and Spanish by calling 1-800-922-9999.

For those wanting to use a Citizens Bank branch, most locations are open from 9 a.m. to 5 p.m., Monday through Thursday; 9 a.m. to 6 p.m. on Fridays; and 9 a.m. to 12 p.m. on Saturdays. All branches are closed on Sunday.

Need a bank that offers services throughout the week? Check out these banks and credit unions open on Sundays.

Compare: Advantages and Disadvantages of Credit Unions

Features and Terms of Citizens Bank

Consider the products, product terms and services Citizens Bank offers before deciding whether to open an account. If the options meet your needs, then this might be a good fit; however, if you have banking requirements that can’t be met by this range of options, then you might need to consider an alternative.

Citizens Bank Features

  • Easy Checking Start-Up: Potential customers can apply for a new checking account in person, over the phone or online. There is also no minimum balance required to open checking account with Citizens Bank.
  • Online Presence: With both online and mobile banking, you can easily check your finances from anywhere, and Citizens Bank mobile deposits are just a few screen taps away.
  • Savings Programs: Citizens Bank offers a GoalTrack Savings Program with incentives like gift cards for customers who reach their savings goals. Additionally, the CollegeSaver account option helps parents build an education fund for their child.

Things to Know Before Signing Up

  • Branch Locations: Unlike large national banks, Citizens Bank branches and ATMs are concentrated in New England. People who need or prefer to bank at physical locations should confirm that Citizens Bank has a branch in their area.
  • Interest Rates: Variable APYs are relatively low for all the bank’s savings accounts, and only the Citizens Bank Platinum Plus Savings account has an interest rate. The rate is variable, so you should call or go online to find out what the rate would be for you.
  • FDIC Insurance: Although most accounts offered through Citizens Bank are FDIC-insured, securities are FDIC-insured or bank-guaranteed.

Check Out: The Top 10 National Banks of 2018

The Bottom Line: Decide Whether Regional Is Right for You

For a regional bank, Citizens Bank and Citizens Financial Group offer several banking options and services to customers. Earning interest on a savings account might be challenging, as most of the accounts offered by Citizens Bank have fixed APYs of 0.02 percent or less, but the bank provides a standard range of banking products.

Tools like online banking and savings programs help to make managing money simpler and more efficient. People who live in the region served might have access to all the banking services they need; however, people living or traveling frequently outside that region might need a bank with a larger, national presence.

More on Banking