Frost Bank Review: Full-Service Banking With a Personal Touch

GOBankingRates Score

Frost Bank
4.4
SCORE
GOBankingRates Best Banks 2023 scores and rankings are objectively determined by our research/editorial team. Our scoring formula weighs several factors that differ from category to category depending on what consumers want from varying products and banks.
Quick Take: Even though Frost is a regional bank that only has physical locations in Texas, it still offers customers top-notch technology and service levels that rival those of larger banks. Plus, it offers a personal touch that's hard to find with nationwide institutions.
  • Checking Accounts
    4.5
  • Savings Accounts
    4.5
  • CD Accounts
    4.5
  • Banking Experience
    4.0
How did we calculate this?

Pros

  • Multiple types of account choices
  • Highly rated mobile app
  • Large enough to compete on service
  • Small enough to offer a personal touch
  • Competitive CD interest rates

Cons

  • Lack of service for those outside of the metro areas in Texas that it serves
  • Low interest rates may not make interest-bearing checking accounts worthwhile
  • Must visit branch to open some accounts

Overview of Frost Bank

Frost Bank is a regional bank that has served the people of Texas since 1868. With 171 locations and 1,700 ATMs throughout the Lone Star State, this San Antonio-based, state-chartered bank serves customers in most of Texas’s larger metro areas. It offers a solid choice of checking and savings accounts, as well as loans, investing, insurance and wealth management to help customers manage and grow their money.

Frost has received the J.D. Power Award for “Highest Customer Satisfaction with Retail Banking in Texas” for 13 years in a row, and GOBankingRates has named it a finalist in its Best Regional Banks of 2023 and Best Savings Account of 2023 rankings.

Read through this Frost Bank review to find out how well it suits your needs.

Frost Bank Key Features

Frost Bank offers the usual lineup of checking and savings accounts, along with money market accounts and certificates of deposit. Here’s a more detailed look at the features that earned Frost Bank a place in GOBankingRates’ Best Regional Banks of 2023 rankings.

Frost Bank Checking Accounts

Frost Bank offers four different checking accounts.

Frost Personal Account

The Frost Personal Account is its standard offering. It earns interest if the average daily balance reaches $5,000 or more.

You can get your direct deposits up to two days earlier with this account, and deposits made before 9 p.m. CST are usually available on the next business day. Account holders also receive a $100 overdraft grace. The $8 monthly service fee can be waived with direct deposits of $100 or more per month, a minimum daily balance of $1,000 or a $5,000 combined average daily balance across personal accounts.

Frost Under 25 Account

The Frost Under 25 Account is essentially the same account but for customers under age 25. The difference between this and the Personal Account is that the Under 25 account has no monthly fee when one account owner is under age 25, and it allows unlimited supplemental accounts with no monthly service fee.

Plus and Premium

Frost Bank has two additional checking accounts: the Frost Plus Account and the the Frost Premium Account. Both are interest-bearing accounts with extra perks like unlimited fee-free supplemental accounts, fee-free out-of-network ATM use and a list of free banking services.

Plus charges $15 monthly unless you have combined average daily balances of $10,000 or more across accounts or you have a Frost mortgage loan.

The Premium account is for private banking customers. It has a $30 monthly fee that’s waived when you maintain $250,000 in combined average daily balances across personal deposit and qualified investment accounts.

Frost Bank Savings Accounts

With the Frost Savings Account, getting the $3.50 monthly fee waived is easy, which is one reason GOBankingRates named it a Best Savings Accounts of 2023 finalist. All you have to do is open a Frost Plus or Premium Account, deposit at least $10 per month, have at least one account owner under age 25 or maintain a minimum daily balance of at least $300. Account balances earn a competitive annual percentage yield.

Customers with certain high-deductible health insurance plans can open a Frost health savings account, which is designed to cover medical expenses for you and your dependents with before-tax dollars. Unlike some health-related accounts, unused funds in this account roll over into future years. The account has a $5 monthly service charge that can drain your balance, but it’s waived when you maintain a $3,000 minimum daily balance or own a Frost Premium Account. 

Money Market Account

If you maintain high savings balances and have limited check-writing and withdrawal needs, you can earn more interest with a Frost money market account than with separate checking and savings accounts. The $15 monthly fee is waived with a $15,000 minimum daily balance in the MMA or ownership of a Frost Premium Account. You can make six withdrawals per month from a Frost money market account.

Frost Bank CD Accounts

Frost certificates of deposit are available in two sets of terms: 90 days to two years for deposits of $1,000 to less than $100,000, and 14 days to two years for deposits of $100,000 or more. You must deposit at least $1,000 to open a Frost CD. A one year CD in the lower balance range earns APY. In either range, rates are highly competitive with those of major banks like Bank of America and Chase.

You can use a Frost CD as a traditional or Roth individual retirement account.

Banking Experience

Frost Bank operates branches in several metro areas across Texas. However, Frost offers customers a variety of options for both customer service and account access.

Customer Service

If you prefer to visit a branch with questions, most branches are open Monday-Friday from 9 a.m. to 5 p.m. CST and Saturday from 9 a.m. to 1 p.m. CST, although some are closed on Saturdays. If you’d like, you can call ahead for an appointment.

Customer service and internet banking specialists are available 24/7 throughout the year. The general customer service number is 800-513-7678. For a Spanish-speaking banker, call 210-220-4511.

Another option is to chat with a live agent. You must be logged into online banking or the mobile app to use this feature.

Technology

Frost customers can handle almost all banking functions on their computers or through the Frost App, which is available on the App Store and Google Play. Both versions are rated 4.9 out of five stars.

The app gives you access to all your Frost finances, including mortgages, credit cards and IRAs. You can use it to open an account, connect your Frost accounts to accounts at other financial institutions, send or receive money through Zelle, deposit checks and contact customer service.

How To Open a Frost Bank Account

You can open most accounts online, but Frost Premium and CD accounts must be opened in person at a branch office.

Whichever way you apply, have the following information available:

  • Social Security number
  • Government-issued photo ID
  • A funding source for any minimum opening deposits

Comparable Banking Options

Banking is a competitive business, and inevitably, banks will stand out in specific areas. These are some of the best benefits offered by Frost and two of its peers.

Bank Best For
Frost Bank Banking with a personal touch and higher-interest CDs
Bank of America World’s largest wealth management company
Chase Can open checking account with no initial deposit

Frost vs. Bank of America

Bank of America, Member FDIC, offers the world’s largest wealth management business through Merrill Lynch. Merrill’s wealth advisors have consistently won awards for employing many of the top female advisors and for its technology innovations. However, Frost’s personal touch could amount to a competitive advantage when serving Texans.

Frost vs. Chase

Chase will allow customers to open bank accounts without an initial deposit, which is a convenience Frost doesn’t offer. Nonetheless, opening an account with Frost will probably equal less in fees over time.

Final Take

Banking with Frost brings both advantages and disadvantages. On the plus side, Frost is a good option for those who live in its immediate service area, because the bank offers a wide variety of products and services, some of which you must visit a branch location to access. As a regional bank, it has the resources to compete with larger institutions regarding technology while remaining small enough to offer the kind of personal touch found at a community bank.

But because Frost is exclusively a Texas bank, it’s not a good choice for those who live and work outside of its service area — or even for Texans who don’t live near a Frost branch or ATM. Customers looking for a bank with a wider geographic reach are likely better off elsewhere.

Frost Bank FAQ

Now that you know more about Frost Bank's products and services, here are answers to some of the bank's frequently asked questions.
  • Is Frost a good bank?
    • Yes. In addition to being a finalist in GOBankingRates' Best Regional Banks of 2023 rankings, it has earned customer satisfaction honors from J.D. Power 13 years in a row.
  • Is Frost Bank owned by Chase?
    • No. Frost Bank is owned by a holding company called Cullen/Frost Bankers.
  • Does Frost operate only within Texas?
    • Yes. Frost's 171 bank branches and 1,700+ ATMs are within the state of Texas.
  • What financial technology applications does Frost Bank offer?
    • Frost offers its own app as well as online banking, biometric security and digital wallet compatibility. These applications, plus the availability of Zelle to send and receive money, help the bank keep up with the latest financial technology.
  • What makes Frost different?
    • Frost Bank's breadth of products and services make it a standout among small regional banks.
  • Is Frost Bank better than Wells Fargo?
    • They're very different banks, and both are good. Customers who live near a Frost Bank branch may well consider Frost to be the better choice for their needs.
  • Does Frost Bank offer free money for signing up for an account?
    • Frost Bank is not offering any new account promotions at this time, but it does have many other features that may make it worth your while if you live in Texas.

Daria Uhlig contributed to the reporting for this article.

Rates are subject to change; unless otherwise noted, rates are updated periodically. All other information on accounts is accurate as of Dec. 16, 2022.

To discover the Best Regional Banks, GOBankingRates looked at the top regional institutions (excluding credit unions, online banks and neobanks) with under $100 billion in total assets. To determine rankings, GOBankingRates looked at the following factors: (1) checking product minimum deposit; (2) monthly checking fee ratio (percentage based on the minimum to avoid the fee compared to the monthly fee itself); (3) savings product minimum deposit; (4) savings product APY; (5) Bauer rating (out of 5 stars); (6) products/services offered (auto loans, mortgage loans, credit cards, investment services and insurance); and (7) the average mobile app rating between the Android and Apple app stores. All factors were then scored and combined, with the lowest score being best. Factors (1) and (3) were weighted 0.5 times, factor (4) was weighted 2.5 times, and factor (6) was weighted 1.5 times.

To determine rankings for the Best Savings Accounts, GOBankingRates looked at the following factors from all banks (excluding online, neobanks and credit unions): (1) total assets as sourced from the FDIC; (2) number of branch locations as sourced from the FDIC; (3) minimum deposit to open an account; (4) monthly savings fee ratio (percentage based on the minimum to avoid the fee compared to the monthly fee itself); (5) minimum balance needed in account to earn APY; (6) savings APY; and (7) the average mobile app rating between the Android and Apple app stores. All factors were then scored and combined, with the lowest score being best. Factors (1) and (2) were weighted 0.5 times, factor (4) was weighed 1.5 times and factor (6) was weighted 3 times.

Editorial Note: This content is not provided by any entity covered in this article. Any opinions, analyses, reviews, ratings or recommendations expressed in this article are those of the author alone and have not been reviewed, approved or otherwise endorsed by any entity named in this article.

Editorial Note: This content is not provided by Chase. Any opinions, analyses, reviews, ratings or recommendations expressed in this article are those of the author alone and have not been reviewed, approved or otherwise endorsed by Chase.

Is this your bank?

Stay Up to Date on the Latest From Your Bank

Keep a good thing going with top financial tips and advice from GOBankingRates.

Please enter an email.
Please enter a valid email address.
There was an unknown error. Please try again later.

Thank You For Signing Up!

Get ready to receive top financial tips from the experts at GOBankingRates.

Take Advantage of our Best Offer(s)

Share This Article:

facebook sharing button
twitter sharing button
linkedin sharing button
email sharing button

About the Author

Will Healy is a freelance business and financial writer based in the Dallas area. He has covered a variety of finance and news-based topics, including the stock market, real estate, insurance, personal finance, macroeconomics, and politics. Will holds a Bachelor of Science in Journalism from Texas A&M University, a Master of Science in Geography from the University of North Texas, and a Master of Business Administration from the University of Texas at Dallas.
Learn More

BEFORE YOU GO

See Today's Best
Banking Offers

1pximage