Freedom Mortgage Review: Is It the Right Option for You?
Written by
Angela Mae
Edited by
Elizabeth Constantineau, CFHC
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Freedom Mortgage has been helping Americans achieve homeownership for more than 35 years. The family-run lender offers a wide mix of purchase and refinance loans, with extra support for veterans, service members and first-time buyers. Here’s what to know before you decide if Freedom Mortgage is right for you.
How the Freedom Mortgage Process Works
With Freedom Mortgage, you can start the application with a quick prequalification process online — as long as you’re purchasing a single-family, primary residence. Here’s what you’ll need to know to prequalify:
- Property type — single-family, condo, townhome or multifamily home
- Home type — primary, secondary or investment property
- Name and contact info
- Co-borrower’s info, if applicable
- Military status
- Home details — location, how much home you can afford and down payment amount
- Estimated gross annual income
- Information about other properties you own
- Social Security number
Prequalification lasts for 90 days. After you complete this process, a loan advisor will reach out to you via phone about your application. You’ll also receive an estimate of what you might qualify for, as well as a personalized rate.
If you prefer, you can skip the online prequalification and complete the process over the phone by calling (888) 369-3719.
Good To Know
Have questions about your Freedom Mortgage loan or application? Call (855) 690-5900 for help during the following business hours:
- Monday through Friday: 8:00 a.m. to 8:00 p.m. EST
- Saturday: 9:00 a.m. to 2:00 p.m. EST
Freedom Mortgage Loan Options
Freedom Mortgage offers the following mortgage loans:
- Conventional loans: These loans let you finance a primary, vacation, rental or investment property with flexible down payment options starting around 5%. Rates are often competitive, and eligibility requirements are typically less strict than for government-backed loans.
- Federal Housing Administration (FHA) loans: Whether you’re a first-time buyer or simply have a lower down payment, an FHA loan can make homeownership more accessible. You’ll typically need a credit score of at least 550 and a mortgage insurance premium.
- Veterans Affairs (VA) loans: These loans are geared toward active military personnel, veterans and their spouses. You could qualify with as little as 0% down and a 550 credit score. There’s a one-time funding fee, but no mortgage insurance is required.
- United States Department of Agriculture (USDA) loans: If you’re buying property in a rural or suburban area, you could qualify for a USDA loan with no down payment and no loan limit. The minimum credit score is generally 620.
Freedom Mortgage Refinancing Options
If you’re looking for a better interest rate, lower monthly payment, new repayment term or a way to use your home equity, you could also refinance through Freedom Mortgage.
Options to refinance your mortgage include:
- Conventional refinance: For primary, rental, vacation and investment properties
- Conventional cash-out refinance: Lets you use your existing home equity for home improvements, debt consolidation and more
- FHA refinance: Offers a competitive interest rate and quick closing time
- FHA cash-out refinance: Allows up to an 80% LTV ratio with a minimum credit score of 550
- VA refinance (IRRRL): Features a simple application process and potentially quick closing time
- VA cash-out refinance: Lets you tap into your home equity
- USDA refinance: Designed with minimal fees and minimal hassle
Freedom Mortgage Rates and Fees
Unlike some lenders, Freedom Mortgage doesn’t list its interest rates or fees online. Your annual percentage rate (APR) is determined based on factors such as your credit score, income, debt load and loan type. You’ll need to get preapproved or contact a loan advisor first to get a personalized rate.
That said, these are current average mortgage rates as of Nov. 13, 2025:
| Loan Type | Average APR |
|---|---|
| 30-year fixed | 6.24% |
| 15-year fixed | 5.49% |
Pros and Cons of Freedom Mortgage
| Pros | Cons |
|---|---|
| Offers conventional loans, FHA, VA and USDA loans | No jumbo loans, home equity loans or special home loan programs |
| Offers mortgage refinancing | Must prequalify or contact the lender directly to get a personalized rate |
| Available in all 50 states, the District of Columbia, the Virgin Islands and Puerto Rico | Fees not clearly listed online |
| Quick online prequalification process | Not a fully digital process |
| User-friendly website with transparent requirements | Not available on Sundays |
| Option to sell your home via a Freedom Homes partner | Limited in-person availability |
Freedom Mortgage vs. Other Mortgage Lenders
Buying a home takes time, but so does choosing the right mortgage lender. Here’s how Freedom Mortgage stacks up against a couple of other top lenders:
| Lender | Online Applications | Prequalification | In-Person Help | Mobile App | Loan Types | Best For |
|---|---|---|---|---|---|---|
| Freedom Mortgage | Sometimes | Yes | Yes — over 100 branches | Great | Standard options | First-time buyers, military personnel |
| U.S. Bank | Hybrid | Yes | Yes | Great | More options | Similar options — no USDA loans |
| Rocket Mortgage | Yes | Yes | No | Great | Similar options — no USDA loans | Fast online loans, mortgage refinancing |
Who Should Consider Freedom Mortgage?
Freedom Mortgage may be best for:
- First-time buyers seeking low-down-payment options like FHA loans or USDA loans
- Veterans or active military service personnel
- Self-employed or W-2 earners
But you might want to choose a different lender if you:
- Are looking for a digital-only lending experience
- Need a special home loan program or jumbo loan
- Prefer a face-to-face service
- Want more rate and fee transparency
What Real Customers Say About Freedom Mortgage
It’s helpful to know what other people are saying about a lender before you choose one. Here’s how Freedom Mortgage looks in terms of online reputation:
- On BBB: Freedom Mortgage isn’t accredited and has faced government actions, including a 2023 Consumer Financial Protection Bureau (CFPB) lawsuit. It holds 1.97 stars from 373 reviews, with common complaints about service and closing issues and praise for professional, helpful service.
- On Trustpilot: Freedom Mortgage has 4.0 stars on Trustpilot and a “Great” rating. Some customers mention poor customer service or issues with their account, while others indicate excellent service and a clear lending process.
- On ConsumerAffairs: Reviews are mixed on this site, with some customers complaining about slow service or errors after transferring a loan to Freedom Mortgage. On the other hand, some customers praise the lender for its knowledgeable staff, quick closing times and prompt service.
Final Take
Overall, Freedom Mortgage’s reviews seem somewhat mixed online, but this doesn’t mean your experience will be bad — or good — just because someone else’s was. If you’re considering going with Freedom Mortgage, you may want to call them directly to get a better sense of what you can expect before going forward.
FAQ
Still have questions about Freedom Mortgage? Here are answers to some of the most common ones borrowers ask.- Is Freedom Mortgage a legitimate mortgage company?
- Yes, Freedom Mortgage is a licensed lender that operates in all 50 states, D.C., the Virgin Islands and Puerto Rico.
- How fast can I get preapproved?
- You can complete the prequalification process online, but you'll need to wait for an advisor to reach out for the next steps. This shouldn't take too long, especially if you begin the process during business hours.
- What credit score do I need for Freedom Mortgage?
- It depends on the loan. FHA loans, for example, typically require a minimum score of 550. USDA loans require a credit score of 620 or higher.
- Can I refinance through Freedom Mortgage?
- It depends on the loan. FHA loans, for example, typically require a minimum score of 550. USDA loans require a credit score of 620 or higher.Freedom Mortgage offers refinancing for a variety of home loans, including FHA loans, conventional loans and VA loans. Refinancing could get you a lower rate or let you use your current home equity for things like debt consolidation or home improvement projects.
- Does Freedom Mortgage charge high fees?
- Unfortunately, Freedom Mortgage doesn't list its fees or rates online. You'll need to prequalify or contact the lender for personalized information.
Data is accurate as of Nov. 17, 2025, and is subject to change.
Editorial Note: This content is not provided by any entity covered in this article. Any opinions, analyses, reviews, ratings or recommendations expressed in this article are those of the author alone and have not been reviewed, approved or otherwise endorsed by any entity named in this article.
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- Freddie Mac. 2025. "Mortgage Rates Broadly Flat."
- Better Business Bureau. "Freedom Mortgage Corporation."
- Trustpilot. "Freedom Mortgage ."
- ConsumerAffairs. "Freedom Mortgage Reviews."
