These Airlines Are the Most and Least Likely To Compensate You for Flight Issues
Written by
Gabrielle Olya
Edited by
Susan Kim
Commitment to Our Readers
GOBankingRates' editorial team is committed to bringing you unbiased reviews and information. We use data-driven methodologies to evaluate financial products and services - our reviews and ratings are not influenced by advertisers. You can read more about our editorial guidelines and our products and services review methodology.
20 Years
Helping You Live Richer
Reviewed
by Experts
Trusted by
Millions of Readers
When air travel is seamless, it can be a mostly pleasant experience. But when a flight gets delayed — or even worse, canceled — it can throw a wrench in your travel plans and cause added stress to your trip.
Depending on the airline, you may be able to claim compensation for a delayed or canceled flight, but some airlines handle the claim process better than others. AirHelp scored airlines based on how efficiently they handle compensation claims, including how long it takes them to pay claims out, and ranked them from best to worst.
Here’s a look at the top 10 airlines for efficient handling of compensation claims and the 10 airlines that fell short.
Best Airlines for Claim Processing
These airlines scored the highest based on AirHelp’s analysis:
- China Airlines (8.2/10)
- Brussels Airlines (8.2/10)
- United Airlines (8.1/10)
- SAS Scandinavian Airlines (8.1/10)
- airBaltic (8.1/10)
- Qatar Airways (8/10)
- Eurowings (8/10)
- LOT Polish Airlines (7.9/10)
- American Airlines (7.9/10)
- Tap Air Portugal (7.8/10)
Worst Airlines for Claim Processing
Expect a slow claims process with these airlines:
- British Airways (1/10)
- Gulf Air (1.4/10)
- Vietnam Airlines (1.7/10)
- Aircalin (1.7/10)
- Czech Airlines (1.7/10)
- Gol (2/10)
- Frontier Airlines Inc. (2.2/10)
- Pegasus Airlines (2.2/10)
- Tunisair (2.2/10)
- Vueling Airlines (2.3/10)
