CrossCountry Mortgage Review: Is It the Right Mortgage Option for You?

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CrossCountry Mortgage is one of America’s largest retail mortgage companies in terms of volume and number of loans issued. As a non-bank lender with over 700 branches, mortgages are all CrossCountry does. Is it the right option for you? Read on to learn more.

CrossCountry Mortgage Overview

In addition to serving as a direct lender and seller/servicer for conventional loans, CrossCountry offers over 120 different products.

These include the following:

• Purchase, refinance and home equity products.
• Construction loans and non-qualified mortgage loans.

The lender has a team that specializes in working with self-employed borrowers, and its streamlined application process can get you to closing in 21 days. 

How the CrossCountry Mortgage Process Works

For most borrowers, the loan process begins with a mortgage preapproval. Here are a few points to know:

• Unlike a prequalification, which is usually based on information you provide, a preapproval requires verification of your income and credit.
• You’ll need to supply proof of income, financial statements, tax returns, W-2s and 1099s.
• To be preapproved, CrossCountry will also do a hard credit check.
• There’s no online preapproval application. Instead, you fill out an online form and wait for a loan officer to contact you.
• The preapproval process usually takes about three business days.
• Once preapproved, you’ll receive a letter you can submit with any offers you make on homes.

One benefit of preapproval is that it gives you a big head start on applying for the loan. When you’re ready to move forward, your loan officer will walk you through the next steps.

Loans can close in as few as 21 days — 10 days if you qualify for CrossCountry’s FastTrack Credit Loan Approval program.

Pros and Cons of CrossCountry Mortgages

Consider these pros and cons before applying for a mortgage loan with CrossCountry Mortgage.

Pros

• Outstanding selection of loans, including non-qualified loans for borrowers who don’t qualify for traditional mortgage financing.
• Team specializing in working with self-employed borrowers.
• Fast closings.

Cons

• No online preapproval or application process.
• No mobile app.

CrossCountry Mortgage Loan Options

CrossCountry Mortgage has an extensive selection of purchase and refinance loans. They also offer several down payment assistance programs that can help cash-strapped first-time homeowners qualify for financing.

Purchase Loans

• Fixed- and adjustable rate conventional loans.
• FHA loans allowing a 96.5% to 90% loan-to-value ratio, depending on credit score.
• VA loans allowing 100% LTV with no mortgage insurance required.
• USDA loans allowing 100% LTV with no mortgage insurance required.
• Jumbo loans.
• Renovation loans.
• One-time close construction loans — including land, manufactured home and accessory dwelling unit loans.
• Non-qualified loans for borrowers who don’t meet income or credit requirements for traditional financing.
• Reverse home-equity conversion and jumbo reverse purchase loans. These let borrowers ages 55 and up use home equity and a down payment to buy a new home without having to make mortgage payments.

Refinance Loans

• Conventional cash-out and rate-and-term refinance.
• VA interest rate reduction refinance.
• FHA 203(k) renovation refinance.
• FHA cash-out and streamline (rate-and-term) refinance.
• USDA rural streamline refinance — for existing USDA loans only.

Special Programs

CrossCountry Mortgage offers several special loan programs. The programs have restrictions, so not every qualified borrower is eligible. 

• FHA HUD $100 Down loans requiring a down payment of just $100.
• FHA Good Neighbor Next Door program allowing civil servants the chance to purchase HUD homes at 50% off.
• Section 184 Indian Housing guaranteed loans for American Indian and Alaska Native borrowers.

CrossCountry also has several down payment assistance grants and loans, most of which are available only to first-time buyers. Some of these programs have income and geographic restrictions. 

CrossCountry Mortgage Rates and Fees

CrossCountry doesn’t disclose its fees on its website, but some common mortgage-related fees you might encounter include:

• Origination fee
• Application fee
• Points or prepaid interest
• Appraisal fee
• Credit report fee

You can request a rate quote by filling out CrossCountry’s online form and waiting for a response.

Pro Tip

Not ready to apply just yet? You can contact a CrossCountry loan officer to ask about base rates for your preferred loan types — no need to share your contact information.

CrossCountry Mortgage vs. Other Mortgage Lenders

An important step in choosing a mortgage is to compare a few different loans to see which one, and which lender, is best for your needs. Here’s how CrossCountry compares to three of its competitors.

CrossCountry Mortgage vs. Fairway Independent Mortgage Corp.

Fairway Independent Mortgage Corp. is another major non-bank mortgage lender.

Whereas CrossCountry loans are available in all 50 states plus the District of Columbia, Fairway Mortgage doesn’t offer loans in Alaska or Hawaii. However, it has 690 branches, so it’s comparable to CrossCountry in terms of accessibility.

It’s also similar in terms of guaranteed closings for underwritten preapprovals and an extensive selection of loan types, although it doesn’t offer a non-qualified mortgage option.

CrossCountry Mortgage vs. Better

Better is an online-only non-bank mortgage lender powered by artificial intelligence. The company says its technology lets it offer lower rates, a better chance of approval and faster closing.

Highly qualified borrowers can have a conventional loan commitment letter in just one day. That doesn’t mean you can close in a day — you’ll have to wait until title work and other tasks are complete.

But you won’t have to worry about slow loan processing delaying your closing, and you can complete the process with minimal interactions with a loan officer. 

CrossCountry Mortgage vs. Citizens Bank

Citizens Bank is a full-service financial institution you can use for your mortgage loan and all of your other banking needs as well.

It offers the most common loan types, plus a proprietary option called Destination Home Mortgage. This option lets eligible borrowers purchase a home with 3% down without having to pay mortgage insurance premiums.

Loans are available in just 28 states and Washington, D.C.

CrossCountry Mortgage vs. Competitors at a Glance

Here’s a side-by-side look at CrossCountry and its competitors

Who Should Consider CrossCountry Mortgage?

Cross-Country Mortgage is especially well suited for some borrowers and less suited for others.

Best for:

• Freelancers and self-employed individuals who might have trouble documenting their income.
• High-income individuals with credit issues.
• Borrowers who want a fully underwritten preapproval to strengthen their purchase offers.
• Those who need affordable loan options and down payment assistance.
• Borrowers who want to close quickly.

Not ideal for:

• Borrowers who prefer using a mobile app over a computer.
• Those who want minimal contact with a loan officer.

What Real Customers Say About CrossCountry Mortgages

CrossCountry Mortgage is BBB-accredited with an A+ rating, though customer reviews are mixed.

It holds a 1.49 out of 5-star average on BBB, with complaints citing unexpected fees, customer service issues and problems with rate locks. Trustpilot reviews reflect similar concerns.

That said, some borrowers report positive experiences — especially with knowledgeable loan officers and smooth closings. As with any lender, results can vary, so it’s important to research and ask questions upfront.

Data is accurate as of May 6, 2025, and is subject to change.

Editorial Note: This content is not provided by any entity covered in this article. Any opinions, analyses, reviews, ratings or recommendations expressed in this article are those of the author alone and have not been reviewed, approved or otherwise endorsed by any entity named in this article.

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