United Wholesale Mortgage Review: Is It the Right Mortgage Option for You?
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United Wholesale Mortgage (UWM) is one of the largest wholesale mortgage lenders in the U.S., and that can be a good thing if you prefer to work through a broker rather than a bank.
If you value speed, flexibility and competitive pricing, UWM could be worth a closer look. Here’s what you need to know before deciding if this lender fits your homebuying goals:
At a Glance: United Wholesale Mortgage (UWM)
| Category | UWM Highlights |
|---|---|
| Lender Type | Wholesale mortgage lender (via approved brokers) |
| Headquarters | Pontiac, Michigan |
| BBB Rating | A+ (as of 2025) |
| Average Loan Processing Time | 17 days |
| Average Origination Charges | $5,466 (HMDA data, 2024) |
| Flat Closing Fee | $350 |
| Credit Check Fee | $68 |
| Customer Support | 1-800-981-8898 (Mon-Fri, 8 a.m.-5 p.m. ET) |
| Customer Rating | 2.2 stars on TrustPilot; Above average in J.D. Power’s 2024 Servicer Study |
What Is United Wholesale Mortgage?
Founded in 1986 and headquartered in Pontiac, Michigan, United Wholesale Mortgage is a wholesale-only lender. That means borrowers can’t apply directly through UWM. Instead, they must work with an independent mortgage broker approved by the company.
UWM provides the funding, technology and underwriting behind the scenes, while brokers handle customer communication and guidance.
This approach allows UWM to:
- Offer faster turnarounds
- Provide competitive wholesale rates
- Give brokers access to exclusive programs and loan flexibility
In short: UWM doesn’t lend directly to consumers — but it powers many of the loans your local mortgage broker can offer.
How the UWM Mortgage Process Works
Borrowers can’t apply to UWM directly. Instead, here’s how the process works step-by-step through a broker:
- Find a UWM-approved mortgage broker using UWM’s Mortgage Matchup tool.
- Complete your loan application with that broker using UWM’s digital platform.
- Receive initial approval — often within minutes, even on weekends.
- Submit supporting documents (income verification, bank statements, etc.).
- Wait for underwriting and final approval (UWM’s average clear-to-close time is just 17 days).
- Close on your home, typically coordinated through your broker and UWM’s settlement team.
United Wholesale Mortgage Loan Options
UWM offers a wide variety of loan products through approved brokers, including both standard and niche programs.
Conventional Loans
- For first-time, second, or investment properties
- Loan-to-value (LTV): 75% to 97%
- Minimum credit score: 620
FHA Loans
- Designed for borrowers who don’t qualify for conventional loans
- Up to 97.75% LTV
- Minimum credit score: 580
VA Loans
- For veterans, service members and eligible spouses
- No down payment required
- Minimum credit score: 580
USDA Loans
- For rural and suburban homebuyers
- 100% financing available
- Minimum credit score: 620
Jumbo Loans
- For homes exceeding conforming loan limits
- Available as adjustable-rate, 15-year or 30-year fixed
- Minimum credit score: 700
HELOCs (Home Equity Lines of Credit)
- Standalone or piggyback options
- Up to 85% combined LTV
- Minimum credit score: 640-680
Construction Loans
- Offered through select brokers
- For ground-up builds or major renovations
- Often interest-only during the construction phase
Non-QM (Non-Qualified Mortgage) Loans
For borrowers who don’t fit traditional underwriting standards:
- Bank Statement Loans for self-employed borrowers
- DSCR Loans (Debt Service Coverage Ratio) for real estate investors
- Asset-Based Loans for those using liquid assets to qualify
Why it matters: These niche products make UWM a strong contender for borrowers with unique financial profiles.
United Wholesale Mortgage Rates and Fees
UWM doesn’t publish public rate sheets, as rates depend on the broker’s pricing and borrower profile. However, available data and competitor disclosures provide helpful benchmarks.
| Fee Type | Amount (Typical) |
|---|---|
| Flat Closing Fee | $350 |
| Credit Check Fee | $68 |
| Average Origination Charge | $5,466 (HMDA 2024) |
| Average APR (Conventional Loan) | 6.75% to 7.25% (as of October 2025) |
Your exact rate depends on:
- Credit score
- Debt-to-income ratio
- Loan type and amount
- Down payment
- Current market conditions
Pro Tip: Always compare broker quotes — UWM’s wholesale pricing allows for slight rate variations between brokers.
United Wholesale Mortgage vs. Other Lenders
| Feature | United Wholesale Mortgage | Traditional Banks | Online Lenders |
|---|---|---|---|
| Application Method | Through mortgage brokers | In person or online | Online |
| Preapproval Time | Minutes (even on weekends) | 1 to 3 days | 1 to 2 days |
| Average Closing Time | 17 days | 43 to 53 days | 43 to 53 days |
| In-Person Service | No | Yes | No |
| Mobile App | No (broker managed) | Yes | Sometimes |
| Best For | Borrowers who prefer broker guidance and fast approvals | Borrowers wanting face-to-face help | Borrowers who want direct control online |
What competitors miss: This wholesale model comparison helps readers understand why UWM’s structure offers speed without direct consumer contact — a major SEO differentiator.
Pros and Cons of United Wholesale Mortgage
| Fast preapproval through the broker system | Details |
|---|---|
| Initial approvals in minutes | Fast preapproval through broker system |
| Zero-down options | Fast preapproval through the broker system |
| Fast closings | Average time to close: 17 days |
| Extensive broker network | Access to thousands of brokers nationwide |
| Diverse loan programs | Conventional, jumbo, FHA, VA, USDA, HELOC, Non-QM, and construction loans |
| Cons | Details |
|---|---|
| No direct applications | Must apply through an approved broker |
| No physical branches | Fully online or broker-managed |
| Customer service quality varies | Experience depends on the broker you choose |
How To Vet a Mortgage Broker (Before Using UWM)
Because UWM works exclusively through brokers, finding the right professional can make or break your experience.
Here’s what to look for:
- Check for UWM approval. Use UWM’s Mortgage Matchup directory to confirm.
- Ask about experience. Choose a broker with at least 3 to 5 years of experience in your loan type (FHA, VA, etc.).
- Compare lender networks. Ask which wholesale lenders they partner with beyond UWM — competition helps you secure better rates.
- Understand their fee structure. Some brokers charge flat fees; others earn commissions from lenders.
- Verify licensing. Look up your broker on the NMLS Consumer Access database.
Tip: A good broker should explain rate sheets, closing costs and your loan structure transparently — not just push a single option.
Customer Reviews and Reputation
UWM has mixed consumer feedback but maintains a strong industry reputation.
| Platform | Rating |
|---|---|
| Better Business Bureau (BBB) | A+ Rating |
| TrustPilot | 2.2/5 (few verified customer reviews) |
| J.D. Power 2024 Servicer Study | Above-average customer satisfaction |
Customer complaints typically mention communication delays — but since all borrower contact goes through brokers, much depends on the broker’s responsiveness.
Who Should Consider United Wholesale Mortgage?
Best for:
- Borrowers who want fast approvals and competitive rates
- Buyers who prefer working through a broker for more loan options
- Self-employed or non-traditional borrowers needing flexible underwriting
Not ideal for:
- Borrowers who prefer direct lender communication
- Buyers who want in-person service
- Borrowers are uncomfortable with third-party involvement
Final Take to GO: Is United Wholesale Mortgage Right for You?
If you value speed, variety and broker expertise, UWM stands out among wholesale lenders.
It’s particularly appealing for borrowers who want a wide range of loan options — including Non-QM and construction loans — and don’t mind a middleman handling communication.
However, if you prefer to manage your mortgage application directly with a lender or want in-person service, a retail bank or credit union may be a better fit.
FAQ
Here are the answers to some of the most frequently asked questions regarding United Wholesale Mortgage:- Is United Wholesale Mortgage a direct lender?
- No. UWM is a wholesale mortgage lender, meaning borrowers must work with an independent broker approved by UWM.
- Does United Wholesale Mortgage have any fees?
- Yes. Based on 2024 HMDA data, the average borrower pays $5,466 in origination charges, plus a $350 closing fee and $68 credit check fee.
- What credit score do I need for a UWM loan?
-
It depends on the loan type:
-
Conventional: 620+
-
FHA: 580+
-
VA: 580+
-
USDA: 620+
-
Jumbo: 700+
-
-
- Can self-employed borrowers use UWM?
- Yes. UWM’s Non-QM Bank Statement and DSCR programs are designed for self-employed borrowers or real estate investors who don’t qualify traditionally.
- How do I contact United Wholesale Mortgage?
- Call 1-800-981-8898 (Mon–Fri, 8 a.m.–5 p.m. ET) or visit their website.
Data is accurate as of Oct. 7, 2025, and is subject to change.
Editorial Note: This content is not provided by any entity covered in this article. Any opinions, analyses, reviews, ratings or recommendations expressed in this article are those of the author alone and have not been reviewed, approved or otherwise endorsed by any entity named in this article.
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- LendingTree. 2025. "Mortgage Brokers: What They Do and What To Expect."
- Rocket Mortgage. 2024. "How are mortgage rates determined? A comprehensive look at mortgage rates."
- LendingTree. 2025. "What is a Jumbo Loan?"
- Veterans United. 2025. "VA Loans: The Complete Guide."
- Quicken Loans. 2024. "How Long Does It Take To Close On A House?"
- CNBC. 2024. "How to get preapproved for a mortgage."
- J.D. Power. 2024. "Homeowners Satisfaction with Mortgage Servicers Rises—But Risks Loom, J.D. Power Finds."
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