Truist Mortgage Review: Is It the Right Mortgage Option for You?
Written by
Daria Uhlig
Edited by
Joe Evans
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If you’re searching for a Truist mortgage review to see whether this regional powerhouse is the right fit for your home loan, here’s the quick answer: Truist Bank offers competitive rates, flexible loan programs and strong grant assistance — but its preapproval process is slower than many online lenders.
Truist Bank, formed in 2019 from the merger of BB&T and SunTrust, is now one of the top 10 largest U.S. banks, with over 1,900 branches across 17 states and Washington, D.C. Headquartered in Charlotte, North Carolina, Truist provides mortgage loans in every state except Alaska, Hawaii and Arizona.
The bank’s biggest strengths lie in its affordable loan options, down payment grants and personalized customer support, while its biggest drawbacks are limited online preapprovals and slower digital responsiveness compared to fully online lenders.
How the Truist Mortgage Process Works
Truist offers a modern mortgage experience with personalized service at every step.
Whether you prefer to apply online or work directly with a loan officer, the process is designed to guide you from preapproval to closing with clarity.
Step 1: Requesting Preapproval
You can start a mortgage preapproval online, but Truist requires a follow-up call from a loan officer before issuing a decision. This ensures borrowers receive tailored guidance and the right loan fit.
Fast Fact: Truist funded over $29.5 billion in mortgages in 2024, according to its annual report — making it one of the most active regional mortgage lenders in the U.S.
Step 2: Applying for a Mortgage
Most borrowers complete their mortgage application online via Truist.com or the mobile app. The application process uses an interview-style format, asking step-by-step questions tailored to your financial profile.
Unlike many lenders, Truist lets you link your financial accounts directly to speed up document verification — a feature that saves time and reduces paperwork.
Step 3: Submitting and Tracking Documents
Here’s what you’ll typically need:
- W-2s or 1099s for the last two years
- Recent pay stubs
- Bank and investment account statements
- Federal tax returns (for self-employed applicants)
- Proof of additional income
Once submitted, you can track your progress in real time using the Truist mobile app or online portal, all the way through closing.
Customer Note: Truist’s mortgage app holds an average rating of 4.8 stars on the Apple App Store and 4.7 on Google Play, reflecting strong user satisfaction.
Pros and Cons of Truist Mortgage Loans
Before applying, it helps to weigh the biggest advantages and drawbacks of a Truist mortgage.
| Pros | Cons |
|---|---|
| Lower-Than-Average Rates | No Instant Online Preapproval |
| Truist’s rates often run 0.1% to 0.2% below the national average for conventional loans. | Borrowers must request preapproval and wait for a loan officer callback. |
| Streamlined Online Application | Limited Rate Transparency |
| The website and app walk you through a personalized, step-by-step process. | Truist doesn’t display customized rate quotes online. |
| Down Payment Assistance | Mixed Service Reviews |
| Qualified buyers can receive up to $10,000 in grant funds for eligible purchases. | Some customers cite slower communication compared to online-only lenders. |
| In-Person Help | Not Available in All States |
| Work with local loan officers at 1,900+ branches across 17 states and D.C. | Truist does not lend in Alaska, Hawaii or Arizona. |
Stat to Know: Truist has helped more than 15,000 borrowers through its down payment assistance programs since 2023, according to company data.
Truist Mortgage Loan Options
Truist offers a comprehensive selection of purchase and refinance loans for different borrower needs.
Purchase Loans
| Loan Type | Highlights |
|---|---|
| Conventional Fixed-Rate | 15 or 30-year terms with predictable monthly payments. |
| Adjustable-Rate Mortgage (ARM) | Lower introductory rate that adjusts periodically. |
| Freddie Mac HomeOne/Fannie Mae 97 | 97% loan-to-value (LTV) and lender-paid mortgage insurance. |
| FHA Loan | Up to 96.5% LTV, with flexible credit and lower down payment requirements. |
| VA Loan | 100% financing for qualified veterans, with no PMI. |
| USDA Loan | Zero down payment for eligible rural and suburban borrowers. |
| Community Homeownership Incentive Program (CHIP) | 97 to 100% LTV, no mortgage insurance, for qualified low-to-moderate income buyers. |
| Doctor Loan | For physicians purchasing a primary residence — low or no down payment, no PMI. |
| Jumbo Loan | Loan amounts up to $3 million for high-value properties. |
Refinance Loans
Truist offers rate-and-term, cash-out, FHA, VA, jumbo and doctor refinance loans. These allow homeowners to lower their monthly payments or access home equity.
Smart Tip: Refinancing when rates drop just 1% can save the average borrower $250 to $400 per month on payments.
Down Payment Assistance and Grant Programs
Truist’s grants make it one of the most borrower-friendly lenders for 2025.
| Program | Grant Amount | Available Areas |
|---|---|---|
| HomeReady/Home Possible | Up to $1,500 to $10,000, depending on the market | Nationwide in select metros |
| Community Homeownership Incentive Program (CHIP) | Up to $10,000 | Available in D.C., Richmond and Atlanta metro areas |
These funds can be used for down payments, closing costs or cash reserves and you don’t need to be a first-time buyer to qualify.
Truist Mortgage Rates and Fees
Truist publishes sample rates for 15 and 30-year fixed mortgages, FHA, VA and jumbo loans. Its average APRs often fall slightly below national averages, but the bank doesn’t list assumptions like down payment or credit score.
Origination and closing fees aren’t disclosed online, but Truist Premier Banking clients may receive exclusive discounts and interest rate reductions.
Truist vs. Other Mortgage Lenders
| Feature | Truist Bank | PNC Bank | Rocket Mortgage |
|---|---|---|---|
| Apply Online | Yes | Partial | Yes |
| Preapproval Process | Request & callback required | Partial online | Fully online, instant preapproval |
| Branch Support | Yes (17 states + D.C.) | Yes | No |
| Down Payment Assistance | Yes (up to $10,000) | Yes | Yes |
| Fees Listed Online | No | Partial | Yes |
| Best For | Buyers seeking grants & local help | Hybrid digital borrowers | Tech-savvy buyers needing speed |
Comparison Insight: Truist’s grant program can make homebuying up to $10,000 cheaper than competitors like Chase or Wells Fargo for eligible borrowers.
Who Should Consider a Truist Mortgage?
| Best For | Not Ideal For |
|---|---|
| Current Truist customers | Borrowers who want instant preapproval |
| Homebuyers in Truist’s 17-state footprint | Residents of Alaska, Hawaii or Arizona |
| Borrowers who value in-person support | Tech-savvy buyers who prefer 100% online lending |
| Physicians using Truist’s doctor loan program | Buyers who want rate transparency upfront |
By the Numbers: Around 80% of new Truist mortgage applicants start their loan application online, showing how the bank is steadily modernizing its approach.
What Customers Say About Truist
Borrower feedback is mixed but improving. Customers appreciate Truist’s competitive rates, flexible programs and grant support, while some note longer communication times during underwriting.
- Mobile App Ratings: 4.8/5 (Apple), 4.7/5 (Google)
- Customer Reviews: Users praise helpful loan officers but note occasional delays.
- J.D. Power 2025 Retail Banking Study: Truist scored below average for overall satisfaction but remains strong in affordability and accessibility.
Final Take to GO: Is Truist the Right Mortgage Lender for You?
Truist stands out as a strong choice for homebuyers who want affordable loans, down payment assistance and the option to work directly with a loan officer. Its combination of competitive rates, grant programs up to $10,000 and local branch support makes it especially appealing to first-time buyers and borrowers who value a personal touch.
That said, Truist’s manual preapproval process and limited rate transparency may not suit borrowers who prefer instant, fully digital lending. If speed and automation are your top priorities, online lenders like Rocket Mortgage might be a better fit.
For most buyers, though, Truist strikes a practical balance between traditional service and modern convenience, making it one of the most dependable hybrid mortgage lenders of 2025.
Next Step: Compare Truist’s latest mortgage rates with other top lenders to find the best deal for your budget and location.
Frequently Asked Questions About Truist Mortgages
Here are the answers to some of the most frequently asked questions about Truist mortgages and how they work:- Does Truist Bank offer mortgages in every state?
- Almost. Truist offers home loans in 47 states plus Washington, D.C., but not in Alaska, Hawaii or Arizona.
- What credit score do you need for a Truist mortgage?
- You’ll generally need a minimum score of 620 for conventional loans and 580 for FHA programs.
- How much can Truist cover in grant programs?
- Qualified buyers can get up to $10,000 toward down payments or closing costs through Truist’s Community Homeownership Incentive Program.
- Does Truist offer a doctor loan?
- Yes. The Truist doctor loan program allows low or no down payment, no PMI and flexible underwriting for licensed physicians.
- Is Truist a good mortgage lender in 2025?
- Yes -- if you value affordability, in-person service and down payment help. Truist’s rates are competitive, and its community programs make homeownership more attainable for many buyers.
Information is accurate as of Nov. 4, 2025.
Editorial Note: This content is not provided by any entity covered in this article. Any opinions, analyses, reviews, ratings or recommendations expressed in this article are those of the author alone and have not been reviewed, approved or otherwise endorsed by any entity named in this article.
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