Chase Bank Review: Is It the Right Bank for You?

GOBankingRates Score

4.5
Our take: With almost 5,000 branches and 16,000 ATMs, Chase is best for those who do their banking the traditional way -- in person at their local branch and at ATMs.
  • Rates
    4.0
  • Fees
    4.0
  • Product Breadth
    5.0
  • Services and Accessibility
    5.0
How did we calculate this?

Pros

  • Highly rated mobile app and website
  • Large network of ATMs
  • Bonus rewards for new customers
  • Compatibility with most digital payment platforms
  • Large selection of rewards credit cards

Cons

  • No high-yield savings accounts
  • High non-Chase ATM fees unless you're a top-tier Chase Premier Plus or Sapphire Checking customer
  • Lots of fees on deposit accounts unless you meet account minimums

About Chase

Chase is the consumer and commercial banking division of JPMorgan Chase & Co. It is one of America’s largest banks and grew in size when it merged with the firm JPMorgan & Co. in 2000. Today, the financial institution has $2.7 trillion in assets, and about half of all American households use its products. GOBankingRates has ranked Chase as one of the Best National Banks of 2021.

Chase Products

Chase can dominate smaller competition by sheer size. But what do Chase accounts offer in terms of features and interest rates?

Sponsors of
Product Key Details
Savings Account
  • Chase Savings account has autosave feature to make saving easy
  • Preferred interest rates with Chase Premier Savings accounts
CDs
  • Fixed rate of return
  • Multiple term options
  • $1,000 minimum to open an account
Interest Checking
  • Chase Premier Plus Checking earns interest and is eligible for four non-Chase ATM fee refunds per statement period; some fees waived
  • Sapphire Checking earns interest; no fee for non-Chase ATMs, no wire transfer or stop payment fee
  • $2.50 non-Chase ATM fee in U.S.
Credit Cards
  • Array of rewards credit cards that offer bonus points or cash back upon spending a certain amount on purchases within a specified time after opening account; ongoing rewards for purchases

Chase Savings Accounts

Chase savings account options include the basic Chase Savings and a preferred account called Chase Premier Savings. Overall, rates are low on the Chase savings products.

Features

  • Chase Savings has $5 monthly service fee, waivable with a $300 balance, linkage to qualifying accounts or account owner under age 18
  • 0.01% annual savings yield for Chase Savings
  • Chase Premier Savings standard rates are the same as the basic account’s; Premier account is eligible for relationship rates that start at 0.02% APY and peak at 0.05%
  • Chase Premier Savings has $25 monthly service fee, waivable with a $15,000 balance or when linked to Premier Plus or Sapphire Checking accounts

Sponsors of

Pros

  • GOBankingRates has ranked Chase’s savings account offerings among the Best Savings Accounts of 2021
  • Chase Premier Savings accounts are eligible for relationship rates
  • Eligible customers can redeem a bonus of up to $150 by opening a new Chase Savings account and meeting the minimum account balance requirements
  • Account fees waived if minimum balance requirements are met

Cons

  • Low Chase Savings rate of 0.01% APY
  • High monthly service fee of $5 on Chase Savings for account balance under $300
  • High minimum balance of $15,000 required to avoid monthly service fee on Chase Premier Savings (unless account is linked to a Chase Premier Plus Checking or Sapphire Checking account)

Chase Checking Accounts

The way to earn interest on your checking account with Chase is to sign up for its Premier Plus Checking or Sapphire Checking account. Not only will these accounts earn interest, but they also will save you ATM and certain other fees.

Features

  • Chase Total Checking:
    • A basic account with no bells and whistles but access to online banking and bill pay
    • $12 monthly service fee waivable with a daily $1,500 balance, regular direct deposits totaling $500 or more, or a $5,000 combined balance with other qualifying accounts
  • Chase Premier Plus Checking:
    • Interest-earning checking account with breaks on non-Chase ATM fees and savings on products like cashier’s checks
    • $25 monthly service fee waived with a daily balance of $15,000 or linkage to a Chase first mortgage
  • Chase Sapphire Checking:
    • Earns interest, waives all non-Chase ATM fees and fees on many other bank services, and offers dedicated 24/7 customer service
    • $25 monthly service fee, waivable with $75,000 daily balance in this and/or linked qualifying accounts

Sponsors of

Pros

  • GOBankingRates has ranked Chase’s checking account offerings among the Best Checking Accounts of 2021
  • Easy access to 16,000 Chase ATMs
  • Fees waived with the Premier Plus and Sapphire accounts

Cons

  • Account fees apply unless you meet the minimum balance and/or multiple-account requirements
  • No interest for the Chase Total Checking account

Chase CD Accounts

You must be an existing Chase checking customer to open a Chase certificate of deposit account online and receive the relationship rate. Otherwise, it will have to be done in person at a branch location, and you’ll miss out on the preferred rate.

Features

  • $1,000 minimum
  • One- to 120-month terms
  • Standard rates start at 0.02% and max out at 0.05%

Pros

  • Wide variety of CDs available
  • Online account opening for existing customers

Cons

  • Low APYs

Banking Experience

Chase gives you several options for using its banking products and services. Those who feel most comfortable banking in person can do that here. And customers who rely on technology to avoid trips to the bank will have their needs met as well. Chase has ATMs across the country, 24/7 customer service for certain accounts, and an extensive online and mobile app presence.

Sponsors of

Technology

Chase has poured in much time and effort to make using its digital banking platforms an easy and accessible experience. Here’s a look at options Chase offers:

  • Chase mobile banking app: Manage your accounts, deposit checks and send gift cards all on your phone.
  • Online banking: Receive paperless statements and do your banking from anywhere you have access to the internet.
  • Chase QuickPay with Zelle: Send payments to your friends and family.
  • Online bill pay: Pay your rent or mortgage, utilities, credit cards, car loans and other bills online.

Physical Branch Locations

Even if you do some of your banking online, there are times when you need to talk to someone face to face. With almost 5,000 branches across the U.S., chances are there’s one near you. Here’s what you can find at your local Chase branch:

  • Consumer banking products and services
  • Home lending advisor
  • Chase Private Client advisors for wealth management and JPMorgan investment advice

Availability of Funds

Wire transfers and direct or cash deposits are available the day they’re received for consumer accounts. Most government checks and bank checks are available the next business day. Money from all other types of deposits are available on the second business day after Chase receives the deposit. Once funds become available, you may withdraw them or use them as you wish.

Sponsors of

Key Information

Customer service: 800-935-9935

Routing number: See routing numbers by state

Promotions: Newest Chase Promos and Bonuses

Hours: See Chase’s Hours

Locations: Chase Near You

Login: Chase Login Help

Chase Fees

Like many other large banks, Chase has plenty of service fees. But some deposit accounts give you ways to avoid these charges. Chase checking and savings accounts come with fees ranging from $4.95 to $35, although most can be waived, typically with high cash balances or qualifying transactions like direct deposit. Transactions at non-Chase ATMs incur a $2.50 service charge. Overdraft fees are $34.

Chase vs. Competitors

Here’s a look at how Chase compares to other major banks:

Bank Best For
Chase Credit card lineup, branch access
Bank of America Slightly higher savings rates
Wells Fargo Slightly lower checking account fees
Citibank High savings APY, fee-free ATM network

Chase vs. Bank of America

Bank of America has slightly higher APYs available on its savings accounts, but otherwise, there are many similarities between Bank of America and Chase. Chase does currently offer bigger incentives than Bank of America does to sign up for some of its accounts.

Sponsors of

Chase vs. Wells Fargo

Wells Fargo has slightly lower checking account fees, and more ways to avoid them, than does Chase. However, Chase dominates Wells Fargo on the credit card side of the banking world, with a nearly unlimited line of appealing card offerings.

Chase vs. Citibank

Citibank has the biggest fee-free ATM network among any major U.S. bank, at over 65,000. It also has a high-yielding savings account. If you desire in-branch services, however, Citibank’s branch network is quite sparse compared with Chase’s.

Final Take

To sum up Chase in a nutshell, it is perfect for a traditional bank customer because it offers consistency and availability. In addition to offering a wide variety of products, Chase provides both online and in-branch servicing.

Chase has been around in some iteration since 1877. Customers who feel safe knowing their money is in one of the largest banks in the U.S. and connected to one of the largest investment firms in the U.S. might find Chase to be the best bank for their money. If the benefits of opening a Chase bank account sound enticing to you, it’s easy to open an account today.

Editor’s Favorite

Chase’s wide reach and incredible depth of products make it a global banking powerhouse.

Chase FAQ

Here are the answers to some commonly asked questions about Chase.
  • Is Chase a safe bank?
    • Chase is a safe bank in the sense that it carries the FDIC insurance that all member banks do. This federal insurance protects account holders for up to $250,000.
  • Does Chase have 24/7 customer service?
    • You can reach Chase customer service 24/7 at 800-935-9935.
  • How long does Chase keep bank statements?
    • You can see and print up to seven years of your bank statements with Chase.
  • Is Chase better than Bank of America?
    • The answer to this question depends on your financial needs and your location. Chase has a vast branch network, so you're likely to have one nearby if you prefer traditional, in-person banking. Chase also offers lucrative sign-up bonuses for many of its accounts.

John Csiszar contributed to the reporting for this article.

Rates are subject to change; unless otherwise noted, rates are updated periodically. All other information on accounts is accurate as of Nov. 16, 2020.

This content is not provided by Chase. Any opinions, analyses, reviews or recommendations expressed in this article are those of the author alone and have not been reviewed, approved or otherwise endorsed by Chase.

Editorial Note: This content is not provided or commissioned by the bank advertiser. Opinions expressed here are author’s alone, not those of the bank advertiser, and have not been reviewed, approved or otherwise endorsed by the bank advertiser. This site may be compensated through the bank advertiser Affiliate Program.

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About the Author

Jared Nigro is a writer based in Los Angeles. His experience includes covering a range of personal finance topics for GOBankingRates, specializing in offering actionable advice for banking customers. In addition to writing about personal finance, he has written for environmental and socioeconomic organizations like The Daniel & Susan Gottlieb Foundation and InsideOUT Writers.

Chase Bank Review: Is It the Right Bank for You?
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