Chase Customer Service: How To Get in Contact Fast

Los Angeles, California - October 9, 2019: Chase Bank on Hollywood Blvd and Western Ave, Los Angeles.
Walter Cicchetti / Shutterstock.com

Serving nearly half of American households, Chase offers a broad lineup of products and services ranging from personal banking to wealth management and business services. Chase has over 4,700 branches and about 16,000 ATMs available to customers across the country. You can always stop into a branch, but the website, mobile banking message center, social media support, and phone numbers offer customers plenty of options for getting assistance.

How Do I Speak to a Chase Representative?

When you visit the Chase homepage, the “Customer Service” link is located in the upper right corner of the webpage. Select “Get help with your account” from the drop-down menu to explore ways to reach a representative of Chase. 

This page provides a detailed listing of account services you may need help with. Popular topics are followed by ways to get assistance with your various Chase accounts, and frequently asked questions that may help you solve your problem yourself online.

If you are deaf or hard of hearing, or if you have a speech disability, you can reach Chase customer service by dialing 711 on any phone for operator relay assistance.

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How To Reach a Chase Representative by Phone

If you need to reach out to a Chase representative regarding general account information, several options are available.

Personal Banking Customers With Existing Accounts

Existing account holders can reach Chase toll-free by calling 800-935-9935. Make sure you have your debit card and PIN available for faster service.

Additionally, automated support is available 24/7.

Online and Mobile Banking Technical Support

If you need online and mobile banking technical support, you can call toll-free at 877-242-7372. 

If you’re outside the U.S., you can call international collect at 1-713-262-3300. Note that additional fees may apply, depending on your phone service.

Other Phone Numbers for Customers

Additional phone numbers for Chase customers include the following:

  • Auto loans: 800-336-6675
  • Auto leases: 800-227-5151 
  • Dispute charges: 866-564-2262
  • Mortgages: 800-848-9136 
  • Online and mobile banking support for mortgages: 877-242-7372
  • Financial hardship assistance: 800-848-9380
  • J.P. Morgan financial advisors: 855-578-0414
  • Spanish-language customer service: 855-280-4198

How To Contact Chase by Mail

Contacting Chase by mail is also an option in some cases. Here are some addresses customers can write to:

Topic Address
General inquiries National Bank By Mail
P.O. Box 6185
Westerville, OH 43086
Deliveries by overnight or certified mail National Bank By Mail
Mail Code OH1-0333
340 S. Cleveland Ave.
Building 370
Westerville, OH 43081
Auto loan correspondence Chase Auto
P.O. Box 901076
Fort Worth, TX 76101-2076
Auto credit bureau disputes Chase Auto
Credit Bureau Dispute Processing
P.O. Box 901003
Fort Worth, TX 76101
General mortgage inquiries Chase
Mail code LA4-6475
700 Kansas Lane
Monroe, LA 71203
Home lending credit bureau disputes Chase
Mail code LA4-6945
700 Kansas Lane
Monroe, LA 71203

Additional Customer Service Options

Here’s a look at other ways to get in touch with Chase, including online options that are available.

Send a Secure Message

To ask a question via the Secure Message Center, log in to your account for online and mobile banking. 

Report a Phishing Attempt

If you suspect that you have received a phishing email from someone posing as Chase, forward the suspicious email to phishing@chase.com, and Chase will look into it

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Note that Chase does not support general email correspondence for customer support, so you’ll want to use the Secure Message Center instead for any other inquiries.

Make an Appointment

To connect with a local Chase representative, make an appointment online to visit a branch in person or schedule a call.

Get Support via Social Media

For more information, you can also follow Chase on social media:

Support is available via Facebook and Twitter during the following customer service hours:

  • Monday-Friday: 7 a.m. to 11 p.m. ET
  • Saturday-Sunday: 10 a.m. to 7 p.m. ET

Choosing the Best Customer Service Option for You

Getting the support you need when you need it is key to making the most of your Chase accounts. Consider whether you prefer a live conversation with someone to talk through your concerns, or if you’d rather have something in writing for future reference. If you’re on the go, maybe the Secure Message Center is a better option than trying to juggle a phone call. If you’re always plugged in to social media, try reaching Chase via Facebook or Twitter. Knowing how you prefer to connect and how you learn best can help you choose the customer support option that makes the most sense for you.

This content is not provided by Chase. Any opinions, analyses, reviews or recommendations expressed in this article are those of the author alone and have not been reviewed, approved or otherwise endorsed by Chase.

Editorial Note: This content is not provided or commissioned by the bank advertiser. Opinions expressed here are author’s alone, not those of the bank advertiser, and have not been reviewed, approved or otherwise endorsed by the bank advertiser. This site may be compensated through the bank advertiser Affiliate Program.

About the Author

Katy Hebebrand is a freelance writer with eight years of experience in the financial industry. She earned her BA from the University of West Florida and her MA from Full Sail University. Since beginning to work full-time as a freelance writer three years ago, she has written on topics spanning many fields, including home building, families and parenting, legal and professional/corporate communications.

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