Cloud Outages Shut Consumers out of Amazon, Target, PayPal and More

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Update: All the websites affected are now back online, according to Fastly’s status update page.

A cloud outage temporarily stopped business for anyone using PayPal and Square and prevented consumers from shopping on Amazon, Target and Etsy’s websites this morning, according to

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The problem was due to an outage at Fastly, a cloud service provider, CNN reports. Around 6 a.m. ET Fastly’s status update page (which was working) noted an error, saying “we’re currently investigating potential impact to performance with our CDN [content delivery network] services.”

About an hour later, company updated the page, noting that it had identified the problem and fixed the issue — but many sites remained unavailable for some users.

“We identified a service configuration that triggered disruptions across our POPs globally and have disabled that configuration. Our global network is coming back online,” Fastly tweeted.

Fastly also supports news sites and apps like CNN, the Guardian, the Financial Times, the New York Times and many others, CNN says. It also provides content delivery for Twitch, Pinterest, HBO Max, Hulu, Reddit, Spotify and other services.

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The White House and U.K. government websites were also affected.

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Techcrunch explains that even though the web is a digital platform, it’s very physical by nature. “When you load a page on a server on the other side of the world, it’s going to take hundreds of milliseconds to get the page. Over time, this latency adds up and it feels like a sluggish experience. When a page is already cached, a CDN can usually start sending the content of the page in less than 25 milliseconds,” according to the report.

Reuters reports that Fastly is one of the world’s most widely-used cloud based content delivery network providers. The company, which went public in 2019 and has a market capitalization of more than $5 billion, is far smaller than peers like Amazon’s AWS and helps websites move content using less-congested routes, enabling them to reach consumers faster, according to Reuters.

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About the Author

Yaël Bizouati-Kennedy is a full-time financial journalist and has written for several publications, including Dow Jones, The Financial Times Group, Bloomberg and Business Insider. She also worked as a vice president/senior content writer for major NYC-based financial companies, including New York Life and MSCI. Yaël is now freelancing and most recently, she co-authored  the book “Blockchain for Medical Research: Accelerating Trust in Healthcare,” with Dr. Sean Manion. (CRC Press, April 2020) She holds two master’s degrees, including one in Journalism from New York University and one in Russian Studies from Université Toulouse-Jean Jaurès, France.

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