Lululemon Return Policy: What You Need To Know

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If you’ve recently made a purchase from Lululemon and are considering a return, you’re probably wondering: How long do I have? Can I return worn items? What if I lost the receipt? The Lululemon return policy is straightforward — but it’s important to know what applies to your situation so you can avoid delays or surprises.

Whether you’re returning leggings that didn’t fit quite right or exchanging a gift, this guide breaks down everything you need to know to make the process smooth and stress-free.

How Long Do You Have to Return Items?

Lululemon gives you 30 days from the date of purchase or delivery to return most items.

General Return Window:

• 30 days for both in-store and online orders
• Items must be in new condition, with tags attached and proof of purchase

Important Exceptions:

• Final sale items (like “We Made Too Much” products) are not returnable
• Face masks, gift cards and customized items also can’t be returned
• Items purchased during special promotions or pop-up events may have different terms — always check your receipt

What Items Can Be Returned?

To qualify for a return, your item must meet the following conditions:

Eligible for Return:

• Unworn and unwashed
• Hang tags are still attached
• Original packaging (if applicable)
• Receipt, order confirmation or order number provided

Not Eligible for Return:

• Final sale or “We Made Too Much” items
• Face masks
• Gift cards
• Customized or hemmed products
• Underwear, swimwear or bodysuits without the hygienic liner

Pro Tip: Always keep your receipt or order confirmation email — it makes the process faster and smoother.

Refund Options

Once your return is accepted, Lululemon offers several refund methods depending on how you paid and whether you have a receipt.

Refund Methods:

• Original payment method (e.g., credit card, PayPal)
• Lululemon e-gift card if the original method is unavailable
• Store credit for returns without a receipt

Refund Timeline:

• Typically takes 3 to 10 business days to appear on your bank statement after the return is processed

Possible Deductions:

• Shipping fees are non-refundable
• No restocking fees apply

In-Store vs. Online Returns

You can return items either in-store or online, depending on what’s most convenient for you.

Comparison Table:

Common Return Issues & How to Solve Them

Lost your receipt?

Lululemon may be able to look up your order using the card you used or your order number. If they can’t find it, you’ll typically get store credit.

Damaged or defective item?

If something arrives flawed or breaks prematurely, Lululemon’s Quality Promise might apply — they’ll assess the issue and may offer a refund, repair or replacement beyond the usual 30-day window.

Missed the 30-day deadline?

Returns past 30 days are generally not accepted, but if your item is defective, you might still qualify under the Quality Promise.

Did you buy a final sale item by mistake?

Unfortunately, final sale items are non-returnable, even if unopened.

How to Start a Return

Returning an item with Lululemon is relatively easy. Here’s how to do it:

In-Store:

1. Bring the item, your receipt or order confirmation and your original payment method.
2. Head to the Returns & Exchanges desk.
3. Staff will inspect the item and process the return or exchange.

Online:

1. Go to Lululemon’s Return Portal
2. Enter your order number and email address
3. Choose the item(s) to return and the reason
4. Print the prepaid shipping label
5. Pack your item and drop it off or schedule a pickup

Items must be returned in their original condition, including tags and packaging.

Gift Returns

If you’re returning a gift:

• You’ll need the order number or gift receipt
• Refunds will be issued as a Lululemon e-gift card

Gifts can be returned in-store or online, but only by the 30-day return window and condition guidelines.

Lululemon’s Quality Promise

Beyond standard returns, Lululemon offers a “Quality Promise”: If your item doesn’t hold up due to a quality issue, they may provide a repair, replacement or refund, even past the 30-day limit.

This is evaluated case by case, so it’s best to bring the item into a store or contact customer service directly to explain the issue.

Final Take to GO: Don’t Stress — Returns at Lululemon Are Simple

Whether you’re making a return because something didn’t fit or your item didn’t hold up, knowing the Lululemon return policy helps you feel confident and in control.

Quick Recap:

• You have 30 days to return most items
• Items must be unworn, unwashed, and have tags attached
• Final sale, gift cards, and certain personal items are non-returnable
• Refunds are typically issued to the original payment method within 3 to 10 business days
• Use the Lululemon Returns Portal to start an online return

Still unsure about your return? Your best bet is to visit a store or chat with Lululemon’s online support team.

Information is accurate as of April 29, 2025.

Editorial Note: This content is not provided by any entity covered in this article. Any opinions, analyses, reviews, ratings or recommendations expressed in this article are those of the author alone and have not been reviewed, approved or otherwise endorsed by any entity named in this article.

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