4 Best Buy Return Policy Tips To Keep In Mind

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You can purchase a refrigerator, DSLR camera and an iPad all at once when you visit Best Buy. All these consumer electronics and appliance options under one roof might seem convenient — especially when shopping for gifts during the holidays.

That said, the Best Buy return policy can be a little confusing as we near the holidays. Bookmark these tips for Best Buy’s return policy during the holidays and year-round.

Read: If Your Credit Score is Under 740, Make These 4 Moves Now

1. Different Products Have Different Return Periods

What is Best Buy’s return policy? The standard return policy is 15 days, but customers who purchase My Best Buy Elite and Elite Plus memberships receive longer return periods. Depending on your membership level, the Elite electronics return policy, including the Best Buy laptop return policy and Best Buy TV return policy, could be as long as 30 or 45 days.

Item Return Policy and Restocking Fee
Most products -Standard: 15 days
-Best BuyTotaltech members: 60 days
-Restocking Fee: $0
Cell phones and devices -Standard: 14 days
-Best Buy Totaltech members: 14 days
-Restocking Fee: $45
Major appliances -Standard: 15 days
-Best Buy Totaltech members: 15 days
-Restocking Fee: $0
Cameras, projectors and special orders -Standard: 15 days
-Best Buy Totaltech members: 60 days
-Restocking Fee: 15% of the item price; $0 for Best Buy Totaltech members who were members on or before Sept. 15, 2022, when the item was purchased
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2. There Are Best Buy Return Policy Exceptions

Can you return something you’ve opened to Best Buy? The Best Buy open-box return policy can provide a full refund as long as the items are returned in like-new condition, with all accessories and original packaging. Best Buy might deny a return or deduct a nonrefundable fee from the refund for missing package components.

Although select items have return fees, the fees are waived if the product is unopened or the purchase and return are made in the following states:

  • Alabama
  • Colorado
  • Hawaii
  • Iowa
  • Mississippi
  • Ohio
  • Oklahoma
  • South Carolina.

3. Some Items Can’t Be Returned To Best Buy

Best Buy doesn’t allow returns or exchanges for the following items:

  • Apparel that is missing original tags and/or has been laundered or worn
  • Completed services
  • Custom orders
  • Digital content
  • Final Sale items
  • Gift packaging
  • Memberships
  • Opened consumable items, including batteries, cleaning agents, oils, fuel, ink and 3D printer filament
  • Prepaid cards, including third-party gift cards
  • Returned items that are not like-new or are damaged, unsanitary or missing major components
  • Returns lacking proof of purchase.
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The following items can be exchanged for an identical item:

  • Books
  • Movies
  • Music
  • Opened computer software
  • Sheet music
  • Video game guides
  • Video games.

4. Best Buy Extends Its Return Period for the Holidays

The 2022 Best Buy Holiday Return Policy differs from the everyday return policy. Most purchases made between Oct. 24 to Dec. 31 can be returned or exchanged until Jan. 14, 2023.

How To Return an Item To Best Buy

The Best Buy return policy lets you return items bought in-store or at BestBuy.com by visiting a local store or mailing the item back. Here’s how to do it:

Best Buy In-store Returns

Gather the following items:

  • The items to return, including all original contents and packaging
  • The packing slip or receipt
  • The credit card used to make the purchase
  • A valid photo ID.

Visit a Best Buy store with the above items to receive a refund to the card used to make the purchase, get store credit or exchange.

Best Buy Returns by Mail

Pack the following items:

  • The items to return, including all original contents and packaging
  • The packing slip and/or the return form.
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If no packing slip was provided, create a pre-populated return form by looking up your order or print out a blank return form and fill it out.

To start a return by mail, you can ship the item back at no charge. On the Returns and Exchanges on Best Buy’s website, there is an option to select, “Ship it back to us,” where you can start a return and receive a prepaid shipping label with UPS. Follow the instructions for printing a prepaid return label and include the packing slip or return form in the box with your return. Affix the prepaid return label to the package and take it to an authorized UPS drop-off location.

Tips for Returning Items To Best Buy

To make the return process hitch-free, ensure the items are in like-new condition and include all original packaging and accessories, manuals and documentation. Missing components might cause Best Buy to refuse your return or reduce your refund.

Proof of purchase is required for all returns to Best Buy. Don’t forget to provide a receipt or packing list.

Final Take

Shop at Best Buy for the holidays confidently now that you know more about its return policy and how to meet the requirements. Remember to save your receipt or packing slip and all original packaging to receive a full refund on most items. When you gift someone a Best Buy item this holiday, don’t forget to include a gift receipt. 

Chris Ozarowski contributed to the reporting for this article.

Information is accurate as of Nov. 14, 2022.

Editorial Note: This content is not provided by any entity covered in this article. Any opinions, analyses, reviews, ratings or recommendations expressed in this article are those of the author alone and have not been reviewed, approved or otherwise endorsed by any entity named in this article.

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About the Author

Cynthia Paez Bowman is a personal finance writer with degrees from American University in international business and journalism. Besides writing about personal finance, she writes about real estate, interior design and architecture. Her work has been featured in MSN, Brex, Freshome, MyMove, Emirates’ Open Skies magazine and more.
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