Wayfair Return Policy: Everything You Need To Know Before Sending Items Back

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Bought something from Wayfair and it didn’t work out? You’re not alone. Whether your furniture didn’t fit the space or the color wasn’t quite right, understanding the Wayfair return policy can help you avoid stress and get the return process right the first time.

In this guide, we’ll break down everything you need to know about returning to Wayfair — from how long you have, what’s eligible, what happens after 30 days and how open-box returns work. We’ll also include step-by-step instructions and answers to common return issues, so you feel in control and confident.

Return Timeframes: How Long Do You Have To Return Items?

Most items purchased on Wayfair.com can be returned within 30 days of delivery for a refund or store credit, depending on the item’s condition.

Key Return Windows

• Standard Items: 30 days from delivery
• Holiday Purchases: Extended return window (usually until Jan. 31 for items bought between Nov. 1 to Dec. 31)
• Open Box & Clearance: Final sale unless otherwise stated

Wayfair return policy after 30 days: Unfortunately, most items are not eligible for return after the 30-day window. Exceptions may apply only in cases of damage or manufacturer defect and are handled individually through customer service.

What Items Can Be Returned?

Wayfair accepts returns for most new, unopened items in their original packaging. To qualify for a return:

• Items must be in resellable condition
• Returned within 30 days
• Include all original parts and packaging

Commonly Returnable Items

• Furniture (unassembled)
• Decor
• Bedding and rugs
• Kitchenware
• Lighting

Exceptions to the Wayfair Return Policy

Not every item is eligible for return. Here’s what can’t be returned under the Wayfair return policy:

Non-Returnable Items:

• Assembled or used furniture
• Custom-made products (e.g., personalized items)
• Clearance and final sale items
• Open Box purchases (usually final sale)
• Gift cards
• Bundled items are sold at a discount if the entire bundle isn’t returned

Wayfair return policy for furniture: Assembled furniture usually can’t be returned. If the item was delivered damaged or defective, take photos and report it immediately to customer service for resolution.

Refund Options and Fees

When your return is approved, Wayfair issues a refund to your original payment method or as store credit, depending on your preference.

Here’s how refunds work:

• Refund Method: Original form of payment or Wayfair store credit
• Processing Time: Typically 5 to 7 business days after the return is received and inspected
• Return Shipping: Deducted from your refund unless the item is damaged or defective
• Restocking Fees: Generally not charged, but may apply for some large furniture items or commercial orders

In-Store vs. Online Returns

Since Wayfair is an online-only retailer, all returns must be initiated online and shipped back. There are no physical Wayfair stores to return items to.

Common Return Issues & How To Solve Them

No Receipt?

No need to worry — Wayfair doesn’t use traditional paper receipts. Your proof of purchase is your Wayfair account and order number. Just log in and start the return.

Item Arrived Damaged?

Snap photos right away and report the issue to Wayfair’s support team within 30 days. Most damaged items will be replaced or refunded at no extra charge.

Missed the Return Deadline?

Wayfair return policy after 30 days is limited. Contact customer service for help. If the item is defective or arrived damaged, they may still be able to issue a credit or replacement.

Open Box Return?

The Wayfair open box return policy usually classifies these items as final sale, meaning no returns. Always double-check before buying Open Box deals.

How To Start a Wayfair Return

Here’s a quick guide to returning your Wayfair order:

1. Log into your Wayfair account
2. Go to My Orders
3. Click “Return Items” next to the product
4. Choose the reason for return
5. Select refund method (store credit or original payment)
6. Print the prepaid return label
7. Package your item securely
8. Drop it off or schedule pickup through the designated carrier

If your item is oversized or requires special handling, Wayfair will schedule a pickup for you.

Final Take to GO: Know the Wayfair Return Policy Before You Buy

Wayfair makes it relatively easy to return items, especially if you act within 30 days and keep things in original condition. That said, it’s important to understand the limitations — especially for furniture, Open Box items and anything you’ve already assembled.

Before buying, always double-check:

• The return eligibility for your specific item
• Whether you’ll be responsible for return shipping
• If the item is marked “Final Sale”

Caitlyn Moorhead contributed to the reporting for this article.

Information is accurate as of May 1, 2025.

Editorial Note: This content is not provided by any entity covered in this article. Any opinions, analyses, reviews, ratings or recommendations expressed in this article are those of the author alone and have not been reviewed, approved or otherwise endorsed by any entity named in this article.

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