Chime® Customer Service: How To Contact
Written by
Rudri Patel
Edited by
Melanie Grafil
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Chime®* customer service is available 24/7 to assist you with any banking-related issues. Whether you prefer phone, live chat or email, Chime ensures you’ll connect with a real representative to resolve your concerns quickly.
Here’s everything you need to know about contacting Chime and getting the support you need.
1. How To Contact Chime Customer Service
Phone Support
You can call 1-844-244-6363 for 24/7 assistance. This is the best method to address your questions if you have complex issues and need detailed explanations.
Live Chat via Chime App
You can log in to the Chime app and tap the chat icon. This is the best way to get easy questions answered. The app is good for real-time solutions.
Email Support
For inquiries that are not urgent, you can email Chime at support@chime.com. The response time varies but is typically within 24 hours.
| Method | Best For | Pros | Cons |
|---|---|---|---|
| Phone | Complex or urgent issues | – 24/7 support – Can talk to a live agent |
– Not convenient for quick questions – May have wait times |
| Live chat | Quick questions | – 24/7 support – Fast response for simple issues |
Not great for complex issues |
| – Nonurgent inquiries – Paper statements |
– Can provide detailed, written records – Best for less urgent situations |
– Slow response times – Not best for urgent matters |
2. Chime Customer Service Hours
One of Chime’s stand-out features is the availability of its customer service. Chime offers 24/7 availability via phone and live chat. Although email is available 24/7, the response times can be slower. However, phone and live chat representatives are always available to assist with issues.
| Support Method | Availability |
|---|---|
| Phone | 24/7 |
| Live chat | 24/7 |
| 24/7, though esponse times may vary |
3. Using the Chime App for Customer Support
Accessing Live Chat
To access the live chat, you need to follow a few simple steps. You should log in to the app. Once you’re on the app, tap the chat icon. You should see a speech bubble with a question mark.
In the bubble, you can type your question to connect with a representative.
Troubleshooting Common Issues
- Check the status page. To see if the app is working properly, check the website to see if there is a known service issue. This step will save you time by not having to call customer service.
- Restart the device. Restarting your device may help you circumvent app issues.
- Clear your cache. Clearing your app’s cache can help reset your app.
- Reinstall app. Delete your app and reinstall it again.
Chime’s Unique Features
Here are some of Chime’s features that set the app apart:
- Real-time notifications. You’re alerted every single time a deposit, withdrawal and transfer occurs on your account.
- Automated savings tool. The app allows you to round-up with every purchase, and the extra change will be added to your savings account.
- “MyPay” for Early Access: Chime offers “MyPay,” which allows eligible members to access a portion of their pay, up to $500, before their scheduled payday.
4. Tips for Getting the Best Support
You want to make the most of your phone call or chat when reaching out to Chime. Here are a few pointers:
- Understand what your issue is before contacting Chime. Do you know what questions to ask?
- When you do talk to a representative, be clear and concise about your issue. Make sure you hit on every point of your issue.
- Have your account number handy as well as any passwords that you need to access your account. Have relevant information available so you’re not wasting time on the phone.
- Make the effort to troubleshoot minor issues before contacting Chime. Check Chime’s status page to make sure there isn’t an outage or clear your cache and reset your app.
Before You Contact Chime: A Checklist
5. Chime Customer Service for International Customers·
International customers can use the same contact number even when calling from outside the United States. The contact number is 1-844-244-6363. Keep in mind Chime accounts are only available to U.S. citizens and legal residents.
One great feature for those conducting international transactions is that there are no additional fees when using Chime abroad. One drawback is that there is a fee to use Chime ATMs.
FAQs on Chime Customer Service
If you have more questions about contacting Chime customer service, look no further.- What is the fastest way to contact Chime customer service?
- The live chat feature in the Chime app is the fastest way to get help.
- How can I speak to a live representative at Chime?
- Call 1-844-244-6363 or use the live chat feature in the app to connect with a real person.
- Are there fees for using Chime customer support services?
- No, contacting Chime customer support is completely free.
- Can I contact Chime customer service without the app?
- Yes, you can call or email Chime without using the app.
Levi Leidy contributed to the reporting for this article.
*Chime is a financial technology company, not a bank. Banking services provided by, and debit card issued by, The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.
Editorial Note: This content is not provided by any entity covered in this article. Any opinions, analyses, reviews, ratings or recommendations expressed in this article are those of the author alone and have not been reviewed, approved or otherwise endorsed by any entity named in this article.
