Dollar Tree Return Policy: Everything You Need To Know

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Bought something at a Dollar Tree store and need to take it back? The Dollar Tree return policy allows you to return items purchased in stores for a refund to your original payment method, or exchange them for another item. All sales are final for purchases made online at DollarTree.com, unless there’s an issue with your order outside your control.

This guide will walk you through the Dollar Tree return policy step-by-step, covering how long you have to return items, what you can and can’t bring back, and what to do if you lost your receipt or ordered online.

Return Timeframes at Dollar Tree

The Dollar Tree website doesn’t specify a time frame for how long returns or exchanges are accepted. Generally, the return window for a refund is 30 days, but seasonal items are different. GOBankingRates contacted several local stores to ask about return policies. Here’s what was uncovered:

• Seasonal items can only be returned if they’re still in season.
• You’ll need your original receipt to get a refund. Without a receipt, you can only exchange your items.
• Refunds are issued to your original payment method.
• The item you’re returning must be unused and in the same condition that you bought it.

One Dollar Tree associate said the store’s return policy should be printed at the bottom of your receipt. If you doubt what you can return and when, you can check your receipt or contact the store where you made the purchase.

Online Orders

If you purchased something on DollarTree.com, the website states all sales are final. You may, however, get a replacement or exchange your items if anything you purchased arrived damaged or the order was incomplete.

You’ll need to contact Dollar Tree customer service at 1-877-530-8733 to ask about a resolution if you had an issue with an online order.

What Items Are Eligible for Return?

Dollar Tree accepts returns for merchandise bought in stores, with a few stipulations.

To be eligible, items must be:

• Unused
• In their original packaging
• Brought back to the same store location where purchased

To get a refund of the purchase price you paid or exchange it for another item, you’ll need to have your original receipt. If you don’t have the receipt the item can be exchanged at its current sales price.

Items that can’t be returned:

• Prepaid financial cards
• Gift cards

These are the only exclusions listed on the Dollar Tree website. If you need to return an unopened, unused food, health or beauty item, you may want to contact the store where you bought it to confirm that a return or refund will be accepted.

Refund Options

Dollar Tree’s policy is to allow refunds to your original payment method if you have your original receipt, items are unused, and you’re in the return window. If you don’t have your receipt you’ll only be allowed to exchange your items at the price they currently scan at. Dollar Tree doesn’t charge any restocking fees for returns. If you’re asked to return a damaged or defective item you bought online, return shipping fees may apply.

In-Store vs. Online Returns

Returns work a little differently depending on where you made your purchase.

Common Return Issues and How To Solve Them

Even with a simple return policy, issues can pop up. Here’s how to handle the most common ones:

Lost Your Receipt?

• Try to locate the payment method or digital copy.
• Some stores may allow an exchange without a receipt, but it’s at the manager’s discretion.

Damaged or Defective Item?

• Bring it back with the packaging and receipt.
• If it’s a manufacturer defect, an exchange is usually approved.

Missed the 30-Day Window?

• You may still be able to get an exchange if the item is in perfect condition, but it’s not guaranteed.

Partial Refunds?

• Not applicable. Dollar Tree doesn’t issue partial refunds; they can refund you the original purchase price or exchange items.

How To Start a Return at Dollar Tree

Ready to make a return? Follow these steps based on how you shopped:

In-Store Return Steps

1. Find your receipt.
2. Return the item to the same Dollar Tree store.
3. Head to the customer service desk or a cashier.
4. Request a return and present your receipt.
5. Wait for the refund to process to your original payment method if you used a debit or credit card to pay.

Online Return Steps

1. Call Customer Order Support at 1-877-530-TREE (8733).
2. Provide your order number and tell them why you’re requesting a return or refund. Remember, all sales are final unless your item arrived damaged or incomplete.
3. Follow the support representative’s instructions. You may be directed to return items to a local store, or ship them back to Dollar Tree to get a replacement item or a refund.

Final Take To GO: Keep Your Receipt and Choose Carefully

Dollar Tree’s return policy is strict, but manageable if you know the rules. The key takeaway? Hang onto your receipt and inspect your items before leaving the store.

If something does go wrong, you’ll have a smoother time getting an exchange if you act quickly and follow the correct steps.

Nicole Valentine contributed to the reporting for this article.

Information is accurate as of Dec. 3, 2025.

Editorial Note: This content is not provided by any entity covered in this article. Any opinions, analyses, reviews, ratings or recommendations expressed in this article are those of the author alone and have not been reviewed, approved or otherwise endorsed by any entity named in this article.

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