Chase Customer Service: How To Get the Support You Need

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Chase customer service is available 24/7 for general account help, credit cards and business banking, with additional support through local branches, secure messaging and the Chase Digital Assistant. Whether you prefer to call, chat online or visit a branch, there are multiple ways to get the help you need.

Below, we break down the fastest ways to contact Chase, department hours and tips for reaching the right representative quickly.

Chase Customer Service Numbers

Here is a list of relevant customer service numbers to help you with various banking needs: 

Chase Customer Service Hours

Need help? Here’s when you can reach Chase:

Available 24/7 (including weekends):

• General customer service
• Credit card support
• Business banking support

Other departments:

• Weekdays: 8 a.m. to 8 p.m. EST
• Saturdays: 9 a.m. to 6 p.m. EST
• Sundays: Hours vary or may be closed

If you prefer in-person assistance, use Chase’s branch locator to check hours for your local branch, as they can vary by location.

How To Use Chase Bank Customer Service Email for Support

Chase doesn’t have a public email address, but has a secure message center available through your account.

• Once you access your account, click on the menu icon in the top-left corner.
• Select “Secure Message.”
• Click a new message.
• Compose your message and then hit “Send.”

Chase will try to respond to your message within 48 hours. 

Accessing Online Chat Through the Chase App or Website

You can chat with the Chase Digital Assistant through the website or mobile app for quick help with common questions.

On the website:

1. Sign in to your Chase account
2. Click the “Chat” icon to start a conversation

On the mobile app:

1. Open the Chase Mobile app
2. Tap the “Message” icon to begin chatting

The Digital Assistant can help with many account questions. If you need more support, you can request to connect with a live representative during the chat.

Visiting a Chase Branch for In-Person Help

If you need help in person you can call and make an appointment with your local branch. Chase also has an online meeting scheduler. The scheduler will ask whether you’re a current or new customer and then prompt you to state a reason for your meeting. You can choose a convenient time that works for you. 

Here are the services that are available in person: 

• Checking accounts
• Coin and currency transactions
• Credit cards
• Debit cards
• Financial planning and investments
• Funds transfer and money remittance
• Merchant services
• Mortgage loans
• Notary services
• Safety deposit boxes 
• Savings account and certificates of deposit
• Small business loans 

Tips for Getting the Best Support from Chase Bank

To have a better customer service experience, be sure to keep the following in mind: 

• Have account information ready. Have your account number, full name and billing address, recent transactions and any relevant documents regarding your issue. 
• Best times to call for shorter wait times. Usually the best times to call are early mornings from 7 a.m to 9 a.m. EST or later in the evening after 6 p.m. EST. Customer service hours may be limited during weekends. 
• Escalating issues if needed. If your issue isn’t getting resolved, you may need to ask for a supervisor. You can also file a complaint using Chase’s messaging center. 

Chase Customer Service for International Customers

If you are outside of the United States, you can call 1-713-262-3300 to reach customer service. 

For Chase UK customers, you can use the following numbers: 

• Within the UK: Call 0800 376 3333
• From Abroad: Dial +44 203 493 0829

Other support options for travelers and expats include messaging Chase by logging into your account and accessing the secure message center. You can also use Facebook or X to send messages as well. 

Be aware that any calls to Chase from an international location may result in charges from your phone service. 

More About Chase Bank

• Chase Bank Review
• Chase Bank CD Rates
• Chase Bank Near Me
• Chase Bank Promotions and Bonuses
• Chase Routing Number
• Chase Interest Rates
• Chase Bank Hours
• How To Avoid Chase’s Monthly Fees
• Chase SWIFT Codes

Katy Hebebrand and Joshua Rodriguez contributed to the reporting for this article.

Information is accurate as of Feb. 14, 2025.

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