SHEIN Return Policy: What You Need To Know

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Shopping online can be fun until something doesn’t fit or look the way you expected. If you’ve made a recent purchase from SHEIN and need to make a return, you’re not alone. The SHEIN return policy is designed to be straightforward, but knowing the exact steps can save you time, money and frustration.

In this guide, we’ll walk you through everything you need to know about the SHEIN return policy — from return windows to refund timelines — so you can shop (and return) with confidence.

How Long Do You Have to Return Items to SHEIN?

You have 30 days from the delivery date to start a return with SHEIN. That means once your package shows as delivered, the clock starts ticking.

• Standard Return Window: 30 days from delivery
• Holiday Exceptions: Occasionally, during holiday seasons, SHEIN extends the return window (e.g., purchases made in November might be returnable through early January).
• Important: Returns initiated after the 30-day window are not accepted.

View SHEIN’s Official Return Policy Here

What Items Are Eligible for Return?

To qualify for a refund, items must be:

• Unworn
• Unwashed
• Undamaged
• In original packaging with all tags attached

Items that Can’t Be Returned:

• Bodysuits
• Lingerie
• Jewelry
• Beauty products
• Free gifts
• Customized or personalized items
• Clearance/final sale items

Tip: Always double-check the product description! Some sale items are clearly labeled as “non-returnable.”

Refund Options: How You’ll Get Your Money Back

When your return is approved, you have two refund options:

• Original Payment Method: Refund issued back to your credit card, PayPal, Afterpay account, etc.
• SHEIN Wallet Credit: Store credit that can be used for future purchases (often faster than card refunds).

Refund Timeline:

• Refunds are typically processed within 5 to 10 business days after the warehouse receives your return.
• Store credits to your SHEIN Wallet may appear even faster.

Note: Original shipping fees are non-refundable, and if you use SHEIN’s prepaid return label after your first free return, a return shipping fee (around $7.99) is deducted from your refund.

In-Store vs. Online Returns: How Does SHEIN Handle It?

Since SHEIN is an online-only retailer, all returns must be completed by mail — no in-store return option is available.

Common Return Issues and How To Solve Them

1. Missing Receipt or Order Number?

• Log into your SHEIN account.
• Go to “My Orders” and find your order history.
• From there, you can access the return portal even without an email receipt.

2. Damaged or Defective Item?

• Take clear photos of the defect.
• Start a return and choose “Item is defective” as the reason.
• Upload the pictures when prompted.

3. Missed the 30-Day Return Window?

• Unfortunately, SHEIN is strict about deadlines.
• Contact customer service. While rare, they may offer partial store credit in special cases.

4. Only Got a Partial Refund?

• Check if a return shipping fee was deducted.
• Verify if some items (like final sale products) were ineligible for refund.

How To Start a Return with SHEIN: Step-by-Step

Returning an item through SHEIN is pretty easy. Here’s exactly how to do it:

1. Log in to your SHEIN account.
2. Go to “My Orders.”
3. Find the order you want to return and click “Return Item.”
4. Select the items you want to return and choose a reason.
5. Submit your return request.
6. Print the return label provided by SHEIN.
7. Package your item securely with all original materials.
8. Ship it back using the prepaid label or your own shipping method.

First return from an order is free! After that, a shipping fee applies for any additional returns from the same order.

Final Take: Know Your SHEIN Return Policy Before You Buy

The SHEIN return policy gives you 30 days to return eligible items for a refund or store credit, but it’s important to act quickly and keep your items in original condition.

Remember:

• First return = free shipping.
• Refunds take about 5 to 10 business days.
• Some items like lingerie and beauty products are non-returnable.

Before you hit “checkout,” double-check the return policy so you can shop stress-free. And if you ever need to make a return, you’ll know exactly what to do!

Rudri Patel contributed to the reporting for this article.

Information is accurate as of April 28, 2025. 

Editorial Note: This content is not provided by any entity covered in this article. Any opinions, analyses, reviews, ratings or recommendations expressed in this article are those of the author alone and have not been reviewed, approved or otherwise endorsed by any entity named in this article.

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