Nordstrom Return Policy: Everything You Need To Know

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Returning something to Nordstrom? Whether your shoes didn’t fit or the jacket wasn’t quite the right color, Nordstrom’s return policy is one of the most flexible in retail.

Here’s what you need to know to return your item easily and get your money back without the stress.

Return Timeframes

Nordstrom stands out for not having a strict return window. The store evaluates returns on a case-by-case basis rather than enforcing a blanket 30- or 60-day limit.

However, for clarity:

• Most items: No hard deadline, but timely returns are encouraged.
• Designer items, fine jewelry and select tech: May have shorter windows or require tags intact.
• Nordstrom Rack: Offers only 30 days to return items with a receipt.

Pro Tip: The longer you wait, the more likely your return may be denied or refunded as store credit.

What Items Are Eligible for Return?

To qualify for a return, items typically must be:

• In new or gently used condition
• Unworn, unwashed and undamaged
• Accompanied by the original receipt or proof of purchase
• Returned with all original tags and packaging (especially for designer and beauty items)

Items that are not returnable

• Final sale items
• Customized or altered merchandise
• Used beauty or skincare products without proof of irritation or defect
• Items without a record of purchase

Refund Options

When returning an item, you’ll typically be offered:

• Refund to your original payment method
• Nordstrom Gift Card (store credit)
• Exchange for a different size or item

Refund Timeline

• In-store returns: Refunds issued immediately
• Online returns: May take up to 5 to 10 business days once the item is received and processed

Potential deductions

• Nordstrom does not charge restocking fees
• Return shipping is free using their prepaid label (in most cases)

In-Store vs. Online Returns

Here’s how Nordstrom’s return methods compare:

Common Return Issues & How To Solve Them

Even with Nordstrom’s flexible return policy, a few things can go wrong. Here’s how to fix them:

• Missing Receipt? Nordstrom can often locate your purchase using your credit card, email or account. If not, you may receive a refund in store credit.
• Worn Items? Nordstrom accepts gently used returns at its discretion. Heavily worn items may be denied.
• Return Past a Reasonable Timeframe? Older purchases may only qualify for store credit or could be declined.
• Gift Returns? Without a gift receipt, expect a refund in the form of a Nordstrom Gift Card.

How To Start a Return

Online Orders

1. Log into your Nordstrom account or use the Guest Returns portal.
2. Select the order and item(s) to return.
3. Choose your reason for returning.
4. Print the prepaid UPS return label.
5. Pack your item securely and drop it off at a UPS location.

Return status can be tracked via your Nordstrom account.

In-Store Orders

1. Bring the item and proof of purchase to any Nordstrom store.
2. Head to the customer service or returns desk.
3. Get your refund or exchange on the spot.

Designer and luxury items may need to be returned with all tags and original packaging.

Final Take to GO

The Nordstrom return policy is famously generous, which is great news if your purchase didn’t work out. While there’s no strict deadline for most returns, your best bet is to act quickly and keep your receipt handy.

Whether you shop online or in-store, Nordstrom makes returns fairly painless — with free shipping, quick refunds and helpful customer service.

Need to make a return today? Visit Nordstrom’s official return page or stop by a local store to start the process.

Rudri Patel contributed to the reporting for this article.

Information is accurate as of May 1, 2025. 

Editorial Note: This content is not provided by any entity covered in this article. Any opinions, analyses, reviews, ratings or recommendations expressed in this article are those of the author alone and have not been reviewed, approved or otherwise endorsed by any entity named in this article.

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