PNC Customer Service: How To Get the Support You Need
Written by
Rudri Patel
Edited by
Elizabeth Constantineau
Commitment to Our Readers
GOBankingRates' editorial team is committed to bringing you unbiased reviews and information. We use data-driven methodologies to evaluate financial products and services - our reviews and ratings are not influenced by advertisers. You can read more about our editorial guidelines and our products and services review methodology.
20 Years
Helping You Live Richer
Reviewed
by Experts
Trusted by
Millions of Readers
PNC has over 2,000 branches and 60,000 PNC and partner ATMs across the country. With that kind of banking access, customers will have questions about their accounts, credit cards and loans. You will likely want quick answers to your banking questions. Here is a guide to PNC customer service and the numbers to call to get the support you need.
Understanding PNC Customer Service Options
There are multiple ways to access PNC customer service. You can either visit a local branch in person, contact customer service or use social media to message a representative. You can also log in to the portal and chat with a customer service representative.
Keep in mind that if you want to speak to a live representative, you need to call 1-888-762-2265 during the following hours:
- Monday to Friday: 8:00 a.m. to 9:00 p.m. EST
- Saturday and Sunday: 8:00 a.m. to 5:00 p.m. EST
PNC Customer Service Numbers
Here are the relevant PNC customer service numbers:
| Department | Phone Number | Hours |
|---|---|---|
| General Customer Service | 1-888-762-2265 | Monday – Friday: 8:00 a.m. to 9:00 p.m. EST Saturday – Sunday: 8:00 a.m. to 5:00 p.m. EST |
| Credit Card Support | 1-888-558-8472 | 24/7 support both live and automated |
| Mortgage | 1-800-822-5626 | Monday – Thursday: 8:00 a.m. to 9:00 p.m. EST Friday: 8:00 a.m. to 5:00 p.m. EST |
| Student Loans | 1-800-762-1001 | Monday – Friday: 8:00 a.m. to 5:00 p.m. EST |
| Investments | 1-800-622-7086 | Monday – Friday: 8:00 a.m. to 6:00 p.m. EST |
| Business Deposit Accounts | 1-877-287-2654 | Monday – Friday: 8:00 a.m. to 9:00 p.m. EST Saturday – Sunday: 8:00 a.m. to 5:00 p.m. EST |
| Business Credit Card | 1-800-474-2101 | 24/7 support both live and automated |
PNC Customer Service Hours
PNC customer service is available by calling 1-888-762-2265 during the following times:
- Monday to Friday: 8:00 a.m. to 9:00 p.m. EST
- Saturday to Sunday: 8:00 a.m. to 5:00 p.m. EST
You can find PNC branch hours by visiting the website and navigating to the branch locator. You can filter the website by entering your city and ZIP code. Hours should be listed, but make sure to contact the bank before heading over to your closest branch.
Contacting PNC via Email and Online Chat
PNC doesn’t have a public email for customer service support, but you can access a representative by logging in to your app or the website. You can access the online chat to ask questions.
PNC also recommends accessing the Contact Us page to access the message center.
Visiting a PNC Branch for In-Person Help
You can visit a PNC branch if you need in-person help. Call in advance to schedule an appointment so you can avoid wait times and speak to the appropriate representative.
The services available in person include:
- Everyday banking: You can open checking and savings accounts, deposit and withdraw cash and make balance inquiries.
- Mortgages and loans: You can also get help with mortgage and loan consultations.
- ATMs and safety-deposit boxes: In-person branches will provide access to ATMs and safety deposit boxes.
- Business services: Those who are interested in business banking can open accounts and discuss business loans and lines of credit.
- Advanced wealth management: There is also financial planning and wealth management access at a branch.
Tips for Getting the Best Support from PNC
Want quick and accurate help from PNC customer service? Here are some tips to keep in mind:
- Have your account information and specific details about your issue ready before contacting customer service.
- Call early in the day to minimize wait times — they tend to be longer around lunch or at the end of the day.
- If your issue needs to be escalated, visit a local branch to speak with a representative in person.
- You can also ask for a manager or supervisor when contacting customer service to ensure your concern is addressed.
PNC Customer Service for International Customers
PNC has specific numbers for international customer service. If you call these numbers, please be advised that charges from your phone company may apply.
| Department | Phone Number | Hours |
|---|---|---|
| Personal Deposit Accounts | 412-803-7711 | Monday – Friday: 8:00 a.m. to 9:00 p.m. EST Saturday – Sunday: 8:00 a.m. to 5:00 p.m. EST |
| Personal Credit Cards | 412-803-7787 | Monday – Friday: 8:00 a.m. to 9:00 p.m. EST Saturday – Sunday: 8:00 a.m. to 5:00 p.m. EST |
| Business Deposit Accounts | 412-803-0141 | Monday – Friday: 8:00 a.m. to 9:00 p.m. EST Saturday – Sunday: 8:00 a.m. to 5:00 p.m. EST |
| Business Credit Cards | 412-803-7787 | Monday – Friday: 8:00 a.m. to 9:00 p.m. EST Saturday – Sunday: 8:00 a.m. to 5:00 p.m. EST |
PNC also offers foreign currency exchange services. Call ahead to determine if your local branch offers this service.
FAQ
Here are some answers to frequently asked questions about PNC customer service.- What is the fastest way to contact PNC customer service?
- The fastest way to contact a PNC customer service representative is to call 1-888-762-2265.
- How can I speak to a live representative at PNC?
- You can call 1-888-762-2265. Customer service is open during the following times:
- Monday to Friday: 8:00 a.m. to 9:00 p.m. EST
- Saturday and Sunday: 8:00 a.m. to 5:00 p.m. EST
- You can call 1-888-762-2265. Customer service is open during the following times:
- Are there fees for using PNC customer support services?
- There are generally no fees when talking to a PNC customer service representative.
More About PNC
Caitlyn Moorhead contributed to the reporting for this article.
Information is accurate as of Nov. 12, 2025.
Editorial Note: This content is not provided by any entity covered in this article. Any opinions, analyses, reviews, ratings or recommendations expressed in this article are those of the author alone and have not been reviewed, approved or otherwise endorsed by any entity named in this article.
