Citi® Customer Service: How To Get the Support You Need
Written by
Rudri Patel
Edited by
Melanie Grafil
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Citi® offers a variety of financial services, including credit cards, banking, investing, lending and wealth management. If you need Citi customer support, there are many ways to contact the company. Read on to learn all your options for contacting Citi customer service fast.
Understanding Citi Customer Service Options
When it comes to reaching out to Citi customer service you have several ways to do so. You can contact a specific department via phone. Those who feel like they need to speak to someone in person can visit a local branch. If you’re someone who prefers to contact the bank via their phone, they can use the portal to ask questions.
Citi Customer Service Numbers
Citi has customer service numbers for each one of its departments. Here is a table of important numbers that may come in handy for your Citi-related questions:
| Department | Customer Service Number | Hours of Operation |
|---|---|---|
| General Customer Service | 1-800-374-9700 | 24/7 |
| Credit Card Support | 1-800-950-5114 | 24/7 |
| General Support & Servicing for Costco Anywhere Visa® | 1-855-378-6467 | Hours not listed on website |
| General Support & Servicing for Costco Anywhere Visa® Business Card | 1-855-378-6468 | Hours not listed on website |
| Personal Loans Servicing and Support | 1-800-685-0935 | Monday-Friday 8 a.m.-10 p.m. ET Saturday 9 a.m.-7 p.m. ET |
| New home equity lines or loans | 1-877-362-9100 | Monday-Friday 8 a.m.-10 p.m. ET Saturday 9 a.m.-7 p.m. ET |
| New first mortgage or refinance | 1-800-248-4638 | Monday-Friday 8 a.m.-10 p.m. ET Saturday 9 a.m.-7 p.m. ET |
| Citi Personal Wealth Management Services | 1-800-846-5200 | Monday-Friday 8 a.m.-10 p.m. ET Saturday 9 a.m.-7 p.m. ET |
| Citi Self Invest | 1-877-693-4543 | Monday-Friday 8 a.m.-10 p.m. ET Saturday 9 a.m.-7 p.m. ET |
| Citi Wealth Builder | 1-833-828-4533 | Monday-Friday 8 a.m.-10 p.m. ET Saturday, 9 a.m.-7 p.m. ET |
| International Customer Service | 1-210-677-0065 | 24/7 |
Citi Customer Service Hours
You can access Citi’s phone support 24/7 at the following number: Phone support availability on weekdays and weekends at the following number: 1-888-248-4226.
Citi’s in-person hours vary by branch location, but generally, hours are Monday to Friday from 9 a.m. to 5 p.m. and Saturdays from 10 a.m. to 2 p.m.
Contacting Citi via Email and Online Chat
Citi understands that more and more people are turning to the Internet for communication. As a result, they offer several ways to get in contact online, including:
- Email: If you prefer communicating via email, you can contact Citi customer support at customer.help@citi.com.
- Social media: You can send a private message through Facebook, Instagram or X. The company typically responds to Facebook messages within an hour.
- Live chat via your Citi account: If you currently have a Citi account, you can utilize live chat to communicate with a Citi representative. Log in to your online account, then go to Citi’s Contact Us page to initiate a live chat.
Visiting a Citi Branch for In-Person Help
In-person appointments can be arranged by contacting your local branch directly. Through the Citi portal you can also meet with a banker virtually via Zoom.
The following services are available in person at all Citi locations:
- Free teller service
- Ability to open accounts
- 24-hour ATM access
- Money orders
- Official checks
- Wheelchair-accessible ATMs
Some locations will offer the following services:
- Citi Business® Accounts
- Mortgages
- Investment services through a Citi Personal Wealth Management Financial Advisor
- Additional convenience services may also be available.
To learn what services are available in your area, you can use the ATM/Branch Locator, which lets you search by street address, city and state, or by zip code.
Tips for Getting the Best Support from Citi
When you call Citi to address your issue, it’s a good idea to have relevant information ready. You may need to provide your account information and name, and for verification purposes, you may be required to provide your Social Security number.
The best time to call to avoid wait times is 7 a.m. or earlier in the morning. Sundays tend to also have a lower wait time to reach customer service.
If you need to escalate a specific complaint, you can first call customer service at 1-800-248-4226 and ask to speak to a supervisor or manager. You can also ask for additional numbers if you need to escalate your complaint.
Citi Customer Service for International Customers
To contact Citi’s customer service from outside the United States, you can call collect at 1-210-677-0065. Alternatively, for clients in the U.S., Latin America, and Europe, you can reach Citi toll-free at 1-888-575-3135.
Citi Customer Service FAQ
Here are the answers to some of the most frequently asked questions about Citi customer service.- What is the fastest way to contact Citi's customer service?
- What is the fastest way to contact Citi's customer service?
- Banking support: 1-888-248-4226
- General support for Citi Cards: 1-800-950-5114
- CitiBusiness online support: 1-800-285-1709.
- What is the fastest way to contact Citi's customer service?
- How can I speak to a live representative at Citi?
- To speak directly with a live representative at Citi, you can call their customer service hotline at 1-800-950-5114.
- Are there fees for using Citi customer support services?
- There are usually no fees for using Citi customer service.
More About Citi
Nicole Valentine contributed to the reporting for this article.
