KeyBank Hours: Full Schedule and 2025 Holidays
Written by
Rudri Bhatt Patel, CFHC™
Edited by
Emily Gadd
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KeyBank® serves customers across more than a dozen states with checking, savings, loans and business services. Whether you’re visiting a branch to make a deposit or planning around a holiday closure, it helps to know KeyBank’s regular hours and which days branches are closed.
Here’s a complete guide to KeyBank’s hours and 2025 holiday schedule so you can plan your banking accordingly.
Is KeyBank Open on Christmas?
KeyBank observes Christmas as a federal holiday. Christmas falls on Thursday, December 25, and all branches will be closed.
Although physical locations are not open, customers can still access accounts through KeyBank’s online and mobile banking platforms. ATMs will also be available for convenient cash withdrawals and quick transactions.
Is KeyBank Open on Holidays?
No. KeyBank branches close on all federal holidays, following the standard U.S. banking schedule. Even when branches close, you can still access your accounts through:
- KeyBank Online Banking
- KeyBank Mobile App
- 24/7 KeyBank ATMs
| Day | Access |
|---|---|
| Federal holidays | Branches closed; ATMs and digital banking available |
| Weekdays | Regular business hours |
| Weekends | Limited Saturday hours; closed Sundays |
Example: If you deposit a check on a federal holiday, expect it to process when banks reopen the next business day.
KeyBank 2025 Holiday Schedule
Here is the full 2025 federal holiday calendar KeyBank follows. Branches will close on all dates below:
| Holiday | Date | Hours |
|---|---|---|
| New Year’s Day | Wednesday, Jan. 1 | Closed |
| Martin Luther King Jr. Day | Monday, Jan. 20 | Closed |
| Presidents Day | Monday, Feb. 17 | Closed |
| Memorial Day | Monday, May 26 | Closed |
| Juneteenth | Thursday, June 19 | Closed |
| Independence Day | Friday, July 4 | Closed |
| Labor Day | Monday, Sept. 1 | Closed |
| Columbus Day/Indigenous Peoples Day | Monday, Oct. 13 | Closed |
| Veterans Day | Tuesday, Nov. 11 | Closed |
| Thanksgiving Day | Thursday, Nov. 27 | Closed |
| Christmas Day | Thursday, Dec. 25 | Closed |
According to the Federal Reserve, Thanksgiving is always a banking holiday, meaning all ACH payments and wire transfers pause for 24 hours.
What If You Need To Bank While KeyBank Is Closed?
Even when branches close, you can still manage most banking tasks using KeyBank’s digital tools:
- Deposit checks using the mobile app
- Transfer funds or pay bills online
- Withdraw or deposit cash at KeyBank ATMs
- Use automatic payments to avoid delays
- Check balances and review activity anytime
Example: If a loan payment is due on a holiday, schedule it in advance so it processes the next business day.
Local Branch Hours May Vary
KeyBank operates more than 1,000 branches across several states. Hours vary by region, and branches inside supermarkets or retail stores may follow different schedules.
Always confirm your location’s hours using the KeyBank branch locator online or in the mobile app.
KeyBank Regular Business Hours
Most branches follow the schedule below throughout the year:
| Day | Hours (Local Time) |
|---|---|
| Monday through Thursday | 9 a.m. to 5 p.m. |
| Friday | 9 a.m. to 6 p.m. |
| Saturday | 9 a.m. to 12 p.m. (varies) |
| Sunday | Closed |
FDIC data shows over 70% of U.S. banking customers rely on online or mobile banking each week, making digital tools especially helpful during holidays and weekends.
How To Contact KeyBank
If you need support outside branch hours or during a holiday:
- Phone: 1-800-KEY2YOU (1-800-539-2968) — automated service available 24/7
- Website: key.com
- Mobile App: Available on iOS and Android
- Mail: KeyBank National Association, 4910 Tiedeman Rd., Brooklyn, OH 44144
Live customer service resumes during normal branch hours after holidays.
Final Tips for Banking With KeyBank
- Prepare ahead for holidays: Wires and ACH transfers pause on federal holidays.
- Use digital banking tools: Most everyday banking tasks can be done online.
- Expect short processing delays: Deposits and transfers resume the next business day.
- Check branch hours: Hours vary and may be shorter on Saturdays.
Example: If you need to verify a check or send a wire transfer, complete it before the holiday since live services won’t be available.
KeyBank Hours: FAQ
Here are the answers to some of the most frequently asked questions about KeyBank holiday hours and how they work:- Is KeyBank open on federal holidays?
- No. Branches close for all federal holidays.
- Are KeyBank ATMs available during holidays?
- Yes. ATMs remain open 24/7.
- Do holidays delay direct deposits?
- Yes. Deposits post once banks reopen.
- Can I deposit checks while the bank is closed?
- Yes. Mobile deposit and ATMs accept deposits anytime.
- Does KeyBank have Saturday hours?
- Many branches are open Saturday mornings, but hours vary.
Andrea Norris and Amber Barkley contributed to the reporting for this article.
All holiday hours were confirmed as of Dec. 24, 2025. Check with your local retailer to confirm specific hours. Hours and policies are subject to change.
Editorial Note: This content is not provided by any entity covered in this article. Any opinions, analyses, reviews, ratings or recommendations expressed in this article are those of the author alone and have not been reviewed, approved or otherwise endorsed by any entity named in this article.
