Nordstrom Return Policy: Everything You Need To Know

NoDerog / Getty Images

Commitment to Our Readers

GOBankingRates' editorial team is committed to bringing you unbiased reviews and information. We use data-driven methodologies to evaluate financial products and services - our reviews and ratings are not influenced by advertisers. You can read more about our editorial guidelines and our products and services review methodology.

20 Years
Helping You Live Richer

Reviewed
by Experts

Trusted by
Millions of Readers

Returning something to Nordstrom? Whether your shoes didn’t fit or the jacket wasn’t the right color, Nordstrom’s return policy is one of the most flexible in retail. Here’s what you need to know to return quickly and stress-free.

Return Timeframes

Nordstrom stands out for not having a strict return window. The store evaluates returns on a case-by-case basis rather than enforcing a blanket 30- or 60-day limit.

However, for clarity:

• Most items: No hard deadline, but timely returns are encouraged.
• Designer items, fine jewelry and select tech: These items may have shorter return windows or require the tags intact.
• Nordstrom Rack: Accepts most Nordstrom returns, but not designer items, fine jewelry or items sold by third-party sellers.
• Holiday extensions: Nordstrom doesn’t publish an official holiday return window, but may handle returns flexibly during the season.

Pro Tip

The longer you wait, the more likely your return to Nordstrom may be denied or refunded as store credit.

What Nordstrom Items Are Eligible for Return?

To qualify for a Nordstrom return, items typically must be:

• In new or gently used condition
• Unworn, unwashed and undamaged
• Accompanied by the original receipt or proof of purchase
• Returned with all original tags and packaging — especially for designer and beauty items

Items That Are Not Returnable

• Final sale items
• Customized or altered merchandise
• Used beauty or skincare products may be denied unless there’s a defect or issue
• Items without a record of purchase

Nordstrom Refund Options

When returning an item, you’ll typically be offered:

• Refund to your original payment method
• Nordstrom gift card or store credit
• Exchange for a different size or item

Refund Timeline

• In-store returns: Refunds are typically posted in 3 to 5 business days for debit or credit card purchases. Cash refunds are issued the same day.
• Online returns: Refunds are posted 3 to 5 business days after the item is received and processed.

Good To Know

• Nordstrom does not charge restocking fees.
• Return shipping is free using their prepaid label in most cases.

In-Store vs. Online Nordstrom Returns

Here’s how Nordstrom’s return methods compare:

Common Nordstrom Return Issues and How To Solve Them

Even with Nordstrom’s flexible return policy, a few things can go wrong. Here’s how to fix them:

• Missing receipt? Nordstrom can often locate your purchase using your credit card, email or account. If not, you may receive a refund in store credit.
• Worn items? Nordstrom accepts gently used returns at its discretion. Heavily worn items may be denied.
• Return past a reasonable timeframe? Older purchases may only qualify for store credit or could be declined.
• Gift returns? Without a gift receipt, expect a refund in the form of a Nordstrom gift card.
• Defective or damaged item? Contact Nordstrom customer service with proof of purchase for refund options.

How To Start a Nordstrom Return

Online Returns

1. Log in to your Nordstrom account or use the Guest Returns portal.
2. Select the order and item(s) to return.
3. Choose your reason for returning.
4. Print the prepaid UPS return label.
5. Pack your item securely and drop it off at a UPS location.

In-Store Returns

1. Bring the item and proof of purchase to any Nordstrom store.
2. Head to the customer service or returns desk.
3. Get your refund or exchange on the spot.

Final Take

The Nordstrom return policy is famously generous, which is great news if your purchase didn’t work out. While there’s no strict deadline for most returns, your best bet is to act quickly and keep your receipt handy.

Need to make a return today? Visit Nordstrom’s website or stop by a local store to start the process.

Rudri Patel contributed to the reporting for this article.

Information is accurate as of Nov. 28, 2025. 

Editorial Note: This content is not provided by any entity covered in this article. Any opinions, analyses, reviews, ratings or recommendations expressed in this article are those of the author alone and have not been reviewed, approved or otherwise endorsed by any entity named in this article.

Share This Article: