Old Navy Return Policy: Everything You Need To Know Before You Head Back

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Whether your new jeans didn’t quite fit or your online haul wasn’t what you expected, understanding the Old Navy return policy can make your return process a breeze. The good news? Old Navy offers a pretty customer-friendly return policy — as long as you know the basics.

Here’s everything you need to know, from how long you have to return items to what to do if you lose the receipt.

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Return Timeframes

Old Navy gives shoppers 30 days to return or exchange items. The clock starts on the date listed on your packing slip, shipping confirmation or receipt, whichever applies.

Key Timelines

• In-store and online items: 30 days
• Holiday returns: Extended return windows often apply from November to December; check receipts for details.

Missed the 30-day window? You might still be eligible for store credit at the store’s discretion.

What Items Are Eligible for Return?

Most new and unworn items can be returned or exchanged. That includes clothing, accessories and even clearance finds, as long as they’re in good condition.

Returnable Items

• Unworn, unwashed clothing with tags
• Shoes in original box or packaging
• Online purchases (returnable by mail or in-store)

Non-Returnable Items

• Final sale items
• Worn or washed clothing
• Opened face masks or personal care products
• Gift cards

Check your order confirmation or receipt to verify if an item was marked as “Final Sale.”

Refund Options

Old Navy offers flexible refund options, but they depend on how you paid and whether you still have proof of purchase.

Refund Methods

• Original payment method (e.g., credit card, PayPal)
• Gift card (for gift returns or when a receipt is missing)
• Store credit (in cases where no receipt is available)

Refund Timelines

• In-store returns: Typically refunded the same day
• Mail-in returns: Processed within 5 to 7 business days after the item is received at the warehouse

In-Store vs. Online Returns

You can return both in-store and online purchases at any Old Navy retail location or ship them back through the mail.

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Returning an online purchase? You don’t have to ship it back. Just take it to your nearest Old Navy store.

Common Return Issues & How To Solve Them

Don’t have your receipt?

If you used your Old Navy account, they can usually look up your purchase. Otherwise, expect a merchandise credit.

Returning a gift?

You’ll receive a gift card for the return value. Bring the gift receipt, if available.

Damaged or defective item?

Old Navy will issue a full refund or exchange. Call customer service or return it in-store for help.

Late return?

If it’s just past 30 days, try returning it in-store. Some stores will issue store credit at their discretion.

How To Start a Return

In Store

1. Bring the item and your receipt or order confirmation
2. Visit any Old Navy location’s return counter
3. Select the refund or exchange option

Online

1. Log in to your account at oldnavy.gap.com
2. Go to Order History and select the item you want to return
3. Choose to Start a Return
4. Print your prepaid return shipping label
5. Package the item and drop it off at the shipping carrier listed on the label

You can use the return label provided or ship it yourself. Just include the packing slip for faster processing.

Final Take to GO: Old Navy’s Return Policy Makes Returns Simple

The Old Navy return policy is designed to keep shopping low-stress and hassle-free.

Whether you bought a shirt that didn’t quite fit or received a gift that missed the mark, you can shop confidently knowing returns are quick and easy — as long as you stick to the 30-day rule.

Quick Recap:

• 30-day return window for most items
• Return online or in-store for free
• Full refund, exchange, or store credit is available
• No receipt? You’ll likely get store credit
• Use your Old Navy account for easier tracking

Information is accurate as of April 30, 2025.

Editorial Note: This content is not provided by any entity covered in this article. Any opinions, analyses, reviews, ratings or recommendations expressed in this article are those of the author alone and have not been reviewed, approved or otherwise endorsed by any entity named in this article.

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