Zara Return Policy: Everything You Need To Know

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Zara is a multinational fashion powerhouse with more than 1,800 stores around the globe. As with all fashion items, returns are important. After all, what happens if you get a new outfit only to find it doesn’t fit quite like you thought it would? Read this guide to learn more about the Zara return policy. 

What Items Are Eligible for Return at Zara?

Generally, items eligible for return must be unused. For clothing, items must be in original condition, not washed and with the original tags. For footwear, shoes must be in the original box and unworn. 

Also, the following items are eligible for return only if certain conditions are met:

• Undergarments and swimwear: You can only exchange or return swimwear and women’s undergarments in new condition with the protective bag or sticker in place. You cannot return men’s undergarments. You can only return or exchange children’s undergarments if they’re socks, tights, tops, bodysuits or undershirts that are in new condition.
• Accessories: You must return accessories in original, intact packaging. 
• Fragrances and cosmetics: Returns are only accepted if the original seal is in place. 
• Personalized items: No returns or exchanges. 
• Packs: You must return the entire pack inclusive of all items at the same time. 

Non-Returnable Items

Here are the non-returnable items: 

• Gift cards
• Final sale items
• Used or damaged products that aren’t Zara’s fault
• Products returned after the 30-day window 

How long do you have to return items to Zara?

Made a purchase at Zara but had a change of heart? You can return most items, but it’s important to follow Zara’s timelines and condition requirements to ensure your return is accepted.

What is Zara’s standard return window?

Zara gives you 30 days to return items — whether you shopped in-store or online.

• In-store purchases: 30 days from the purchase date
• Online orders: 30 days from the shipping-confirmation date

All items must be unused, unwashed, and have all original tags attached.

Zara’s holiday and promo return rules

Zara does not offer extended holiday return periods. All returns must still be made within 30 days of the purchase date or the shipping confirmation date.

Which Zara items have special return restrictions?

Most Zara items are returnable, but certain categories come with stricter requirements:

• Fragrances and beauty products: Must be unopened and in original packaging.
• Underwear, swimwear, and earrings: Only returnable when the hygiene seal is intact.
• Customized or altered items: Final sale and cannot be returned.
• Clearance items: Usually returnable, but check your receipt to confirm it’s not marked final sale.

Zara return timelines: in-store vs. online

The return period is the same — 30 days — but when the clock starts depends on how you bought your item:

• In-store purchases: 30 days from the date of purchase.
• Online orders: 30 days from the shipping confirmation date, not the delivery date.

Make sure to keep your receipt or email confirmation handy to avoid any issues.

Zara Refund Options: 3 Ways To Know

What are your refund options at Zara? 

Refund to Original Payment Method

If you return your item within 30 days of the purchase date or shipping confirmation date, you will receive your refund based on your original payment method.

It may take up to 14 days for that amount to appear in your account. 

Exchange for Another Item

Exchanges can only happen in the store. Exchanges must be within 30 days of purchase and for the same item in a different size or color.

If you want to exchange your item for something new, you must return your item and make a new purchase. 

Store Credit Option

Store credit may be offered for in-store returns without a receipt. Store credit issuance may vary from store to store depending on a manager’s discretion. 

Refund Timeline

According to the Zara return policy, refunds are typically processed within 14 days of receiving your return, depending on your payment method and bank.

In-Store vs. Online Zara Returns

There are a few options available to return your Zara items.

In-Store Returns

1. Bring the item to the store. It should be unused, in original condition with the tags attached. 
2. Provide proof of purchase. You can offer a printed or digital receipt, an order confirmation email, Zara app with purchase history or QR code from your account. 
3. Go to customer service. Your refund or exchange will be processed as long as it meets Zara’s guidelines. 

Online Returns

1. Log in to your Zara account. Navigate to “Orders and Returns.” If logging in as a guest, choose “Manage My Order.” 
2. Select items to return.
3. Choose a drop-off destination. 
4. You will receive an email with instructions with a QR code or return label. 
5. Take the package to the drop-off location. 

Good To Know

There is no restocking fee at Zara. However, if you return your item using Zara’s drop-off mail service, $4.95 will be deducted from your refund. 

Common Zara Return Issues and How To Solve Them

When returning items, you may encounter some common issues. Here are potential solutions to issues that may arise:

Missing Receipt

You can use a digital proof of purchase. This could include the following:

• Proof of purchase on your Zara app.
• Confirmation email of the purchase.
• Payment card with your date of purchase.

A Zara customer service representative may be able to look up your purchase without a receipt.

Damaged or Defective Items

Initiate your return as usual, but indicate that the return is as a result of the item being damaged. 

If it is an online order, take a picture of the damage and contact the Zara customer service agent. You may be offered a refund, replacement or free return shipping. 

Missed the Return Deadline

The standard return deadline is 30 days. If you are beyond the return date, visit a store in person. Managers have the discretion to process a refund past the deadline. 

Partial Refunds

A partial refund may happen if you choose to send back your item via a Zara drop-off point. An amount of $4.95 will be deducted from your refund. Items that are damaged or have missing tags may receive only a partial refund.

More Return Policies To Know

• Target Return Policy
• Hobby Lobby Return Policy
• Dollar Tree Return Policy
• Walmart Return Policy

• Old Navy Return Policy
• Macy’s Return Policy
• Sephora’s Return Policy
• Costco Return Policy

Joshua Rodriguez contributed to the reporting for this article.

Editorial Note: This content is not provided by any entity covered in this article. Any opinions, analyses, reviews, ratings or recommendations expressed in this article are those of the author alone and have not been reviewed, approved or otherwise endorsed by any entity named in this article.

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