KeyBank Hours: Full Schedule and Holidays
Written by
Rudri Patel
Edited by
Elizabeth Constantineau
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Whether you’re planning to stop by a branch or just want to make sure your direct deposit hits on time, it’s important to know when KeyBank is open — especially around federal holidays. Here’s what you need to know about KeyBank holiday hours and how to bank when branches are closed.
KeyBank’s 2025 Holiday Schedule
KeyBank closes its branches on federally recognized holidays, but there are a few exceptions. Here are the holidays that KeyBank will be closed in 2025:
| Holiday | Date |
|---|---|
| New Year’s Day | Wednesday, Jan. 1 |
| Martin Luther King, Jr. Day | Monday, Jan. 20 |
| Presidents Day | Monday, Feb. 17 |
| Memorial Day | Monday, May 26 |
| Juneteenth National Independence Day | Thursday, June 19 |
| Independence Day | Friday, July 4 |
| Pioneer Day (Utah branches only) | Thursday, July 24 |
| Labor Day | Monday, Sept. 1 |
| Columbus Day/Indigenous Peoples Day (Utah branches will be open) | Monday, Oct. 13 |
| Veterans Day | Tuesday, Nov. 11 |
| Thanksgiving Day | Thursday, Nov. 27 |
| Christmas Day | Thursday, Dec. 25 |
Good To Know
Some KeyBank branches require an appointment for an in-lobby visit. You can schedule one on the KeyBank website or by calling the KeyBank Customer Service Center.
KeyBank Regular Business Hours
KeyBank hours vary by branch, and you can use the branch locator on the KeyBank website to determine hours for your preferred location.
Here are KeyBank’s typical hours:
| Day | Hours |
|---|---|
| Monday through Friday | 9 a.m. to 5 p.m. |
| Saturday | 9 a.m. to 12 p.m. |
| Sunday | Closed |
Banking With KeyBank Outside of Business Hours
If you need to handle banking tasks outside of normal KeyBank hours, the mobile app, ATMs and online banking are available 24/7.
- Online accounts and apps: You can use online accounts and apps to check your balance, initiate transfers, pay bills, manage your credit cards and more.
- ATMs: At ATMs, you can deposit checks or cash, withdraw cash, check your balance and make transfers — although not all ATMs offer every service.
How To Contact KeyBank Customer Service Center
If you need help with a KeyBank account, you might not need to visit a local branch. You can contact the KeyBank Customer Service Center through live chat and telephone. KeyBank also offers the KeyBank Assistant, a virtual assistant that can help with simple inquiries.
Live Chat
You can chat with a customer service representative by logging in to online banking and selecting “Live Chat” under the “Customer Service” option. Live chat hours are:
- Monday to Friday: 7 a.m. to 12 a.m. EST
- Saturday and Sunday: 8 a.m. to 9 p.m. EST
By Phone
For help with online or mobile banking, call 800-539-1539. Hours are as follows:
- Monday to Friday: 7 a.m. to 12 a.m. EST
- Saturday and Sunday: 8 a.m. to 9 p.m. EST
For questions not related to online or mobile banking, you can call 800-539-2968 to speak with a representative 24 hours a day, seven days a week.
Takeaway
Be sure to check your local branch’s KeyBank hours before visiting, especially around holidays or if you need an appointment. Before making an appointment, see if your transaction or issue can be handled on the KeyBank website, via online banking or the mobile app, or by contacting the KeyBank Customer Service Center.
KeyBank Hours: FAQ
Here are a few common KeyBank account questions and answers.- Is KeyBank open the day before Labor Day?
- The day before Labor Day is a Sunday and KeyBank branches will be closed.
- Can I deposit checks while the bank is closed?
- Yes, you can deposit checks using KeyBank's mobile app or at an ATM, even when branches are closed.
- Do bank holidays affect direct deposits?
- Yes, direct deposits scheduled for a federal holiday may be delayed and typically will post the next business day.
Andrea Norris and Amber Barkley contributed to the reporting for this article.
Editorial Note: This content is not provided by any entity covered in this article. Any opinions, analyses, reviews, ratings or recommendations expressed in this article are those of the author alone and have not been reviewed, approved or otherwise endorsed by any entity named in this article.
