Bank of America Customer Service: How To Get the Support You Need

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Bank of America, Member FDIC, is the second largest bank in the United States. The bank offers everyday banking, loans, investments and business accounts. With a full suite of services, customers may need access to bank representatives. Find out what you need to know about Bank of America customer service options.

Understanding Bank of America Customer Service Options

When customer support is easy to access, it helps build trust with your bank, knowing that your personal or small business finances are handled. As one of the largest banks in the nation, Bank of America provides extended customer care as part of its financial services. 

Bank of America Customer Service Numbers

Knowing which Bank of America phone number to call can save you time and even money. If you have an issue with a product or service, you’ll want to get in touch a bank representative right away.

You can always go to the customer service page of the bank’s website and select the topic you need to get information on or help with. You can also contact them directly.

Here are the customer service numbers where you can reach Bank of America: 

Bank of America Customer Service Hours

Bank of America’s customer service line is 1-800-432-1000. Team members are available Monday through Friday from 8 a.m. to 11 p.m. EST and on weekends from 8 a.m. to 8 p.m. EST. Automated support is always available. 

To find local branch hours, you can use the Bank of America locator and enter your city, state and zip code. You’ll be able to browse the list of banks that are closest to you. 

Contacting Bank of America via Email and Online Chat

You can log in to your account and access “Contact Us” in the “Help and Support” menu and then choose the topic that covers your issue. If your topic isn’t listed, Bank of America recommends calling customer service. Emails are usually answered within two to four business days. 

You can also access a virtual assistant named Erica 24/7 for an online chat. Live chat specialists are available as well. Log in to your account and navigate to the “Contact Us” tab. Click on “Chat Now” to start a conversation. 

Visiting a Bank of America Branch for In-Person Help

To schedule an in-person appointment, you can call your local branch. Alternatively, you can log in to your account, navigate to the “Help and Support” tab and find a time that works for you. You can also schedule an appointment via your app. 

These are the comprehensive services that are available in person at Bank of America: 

• Everyday banking: Open a new checking or savings account, deposit or withdraw cash, and manage existing accounts. You can also request cashier’s checks and money orders in person. Access to ATMs is also available. 
• Lending services: Inquire about home, auto and business loans. 
• Investment services: Receive guidance on retirement planning, IRAs and college planning. 
• Small business services: Open business accounts and find out about lines of credit. 
• Specialized services: You can get documents notarized and make night and commercial deposits. 

Tips for Getting the Best Support from Bank of America 

If you’re dealing with a banking issue, you want answers fast. When you call in to customer service, be sure to have your account information ready. You may also need to provide identity verification, either with an account number or a Social Security number. Have all documentation ready when you talk to the representative. 

Good To Know

The best time to call Bank of America is early morning on weekdays or Sundays. The customer service line opens at 8 a.m. EST on weekdays and weekends.

If you need to escalate a customer service issue, you have a few options. You can call the customer service line and request a supervisor if you don’t feel like your issue has been addressed.

The other avenue is to log in to your online banking account and navigate to the “Help and Support” tab and click on “Contact Us.” You can send a secure message regarding your issue via email.

One other option is to visit a branch in person to find out if an on-site banker can help address your problem. 

Bank of America Customer Service for International Customers

If you’re traveling internationally and need to contact Bank of America, you can make a collect call and dial 1-315-724-4022. Customer service is open Monday to Friday from 8 a.m. to 11 p.m. EST and Saturday and Sunday from 8 a.m. to 8 p.m. EST.

For debit card issues overseas, you can call collect and dial 1-315-724-4022. For credit card issues while traveling internationally, you can call 1-302-738-5719. The hours are Monday to Friday from 7 a.m. to 10 p.m. EST and Saturday and Sunday from 8 a.m. to 5 p.m. EST.

Tips for International Travelers and Expats 

If you plan to travel internationally or are an expat, these tips may come in handy:

• Order foreign currency before traveling to your international destination. 
• Make sure you download the Bank of America mobile app before you travel.
• Find an international partner ATM at your destination to avoid unnecessary fees. 
• Use a digital wallet. This allows you to pay without taking out your wallet or card. Typically, the digital wallet number is different from your physical card. 

More About Bank of America 

• Bank of America Review
• Bank of America CD Rates
• Bank of America Savings Account Interest Rates
• Bank of America Hours
• Bank of America ATM Limits

Caitlyn Moorhead contributed to the reporting for this article.

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