This Ohio Burger Joint Treats Every Customer Like Family
We here at GOBankingRates want to help get our nation’s small businesses back on their feet after the COVID-19 pandemic. To do that, we’re highlighting readers’ favorite small businesses around the country, and shining a spotlight on what makes them special to their customers and their towns.
In this edition of our Small Business Spotlight series, we’re featuring Lu Lu’s Kitchen, a breakfast, lunch and dinner restaurant known for its burgers, steaks and ribs, located in Bucyrus, Ohio. Here, we chat with co-owners Kim and Ryan Stamper about how they got their start as restaurateurs, why they take pride in being “old school” and why it’s vital to treat your employees well.
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Was there a particular moment or experience that inspired you to start your business?
When the place I ran closed unexpectedly due to the owner passing away, I had two regular customers call me and tell me to go open my own place — they wanted to invest in [it]. So that’s what I did — and [I] hired the whole staff from the previous restaurant.
What did you take from past experiences or jobs that you knew you wanted to be a part of your new business?
The simple old-school serving. It’s the kind of place that works as a team [and] you get treated as if you are family!
What has been the most rewarding aspect of being a business owner?
The most rewarding [aspect] is being able to give back to our community and employees.
How has the pandemic affected your business?
We closed for a month and reopened with a drive-thru window until they let us reopen.
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How can people continue to support your business during this time?
Stop in for some great food or buy a gift card.
What advice would you give to someone who wants to start their own business?
Treat your employees like family [and] always try to be understanding — they make your business.
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This interview has been edited for clarity.
Last updated: July 1, 2021