Apple Return Policy: What You Need To Know

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Sleek packaging, crisp visuals and the power of innovative technology at your fingertips — it’s all part of the Apple experience. But what happens when that experience doesn’t meet your expectations? Thankfully, Apple has you covered with its return policy. Here’s a guide to help you understand Apple’s return policy and how to go about returning a product if the need arises. 

Apple Return Time Frames

General Return Window

• Apple offers a 14-day return window for all products.
• The 14 days start on the delivery date for online orders or the purchase date for in-store buys.

Holiday Return Extensions

• Apple typically extends returns from early November to early January.
• This return window only applies to items purchased by Dec. 25.
• Items bought after Dec. 25 follow the standard 14-day policy.
• Check Apple’s website each November for the current year’s holiday dates.

Online vs. In-Store Deadlines 

• In-store purchases: Return window starts on the purchase date.
• Online orders: Return window begins on the delivery date.

What Apple Items Are Eligible for Return?

To be eligible for a return, Apple items must be:

• In original packaging
• Not damaged
• Returned within 14 calendar days of purchase or delivery

You should also include cords, adapters and documentation that was included when you bought the product.

Non-Returnable Apple Items

Not all items are eligible for returns. These include the following: 

• Opened software with a printed license
• Electronic software downloads
• Software upgrades
• Apple Gift Cards — includes previous generation Apple Store Gift Cards and App Store and iTunes Gift Cards
• Apple Developer products 

Apple Refund Options

Here are Apple’s refund options: 

• Refund to original payment method: Apple typically refunds to the original payment method — debit/credit card, prepaid card, cash, etc. 
• Exchange for another item: Exchanges are allowed for eligible products, subject to availability and return conditions.
• Returns over $750: Apple mails a refund check within 10 days.

Apple Refund Timeline 

Refunds are typically processed within five to 10 days. Refunds are dependent on how fast your bank can process the refund. 

Good To Know

Apple doesn’t typically charge restocking fees, but if you have an item custom-configured, you may only get a partial refund. You will receive a refund of your shipping fees only if it is determined that Apple is responsible for the error. 

Apple In-Store Returns vs. Online

You will likely receive your refund faster if you return your item to the store. Online returns are more convenient, but refund times are slower.

Check out this comparison table to see the details side by side:

Common Apple Return Issues

Here are some common scenarios that happen with Apple returns: 

• Missing receipt: Apple tracks its purchases at the store and online. If you don’t have a receipt, it shouldn’t be a problem since Apple can track it internally. 
• Damaged or defective item: You must report it within the 14-day window for returns. You can contact Apple Support online or call 1-800-275-2273 to report the issue.
• Missed the return deadline: If you miss the return deadline and have AppleCare coverage, you may be eligible for repairs, replacements or limited accidental damage support. In addition, you can resell or trade your Apple product or talk to customer service to see if they can make an exception.
• Partial refunds: Apple will issue a partial refund if the item is damaged, if it has missing or used parts, shows signs of wear or misuse, is customized or is returned outside the return window.

How To Start an Apple Return

To begin an Apple return, there are two options: ship your item back or visit an Apple store to make the return. 

Ship Your Item Back

1. Log in to your Apple account.
2. Go to the “Order Listing” page. There, you’ll find all the details about your order and you can initiate the return process. 
3. After you start your return, Apple will send you a return label via email.
4. Print the label and stick it to your package. Make sure you return the item in its original packaging with all accessories, documentation and manuals included. 
5. Check your order status for updated return and refund information.

Go To an Apple Store

1. Visit an Apple store.
2. Bring the original packaging, accessories and your receipt.
3. A team member will process your return.

Final Take

Apple has a straightforward customer return policy as long as you follow the timeline. You have 14 days from the time of the purchase to return your Apple item. The product cannot be damaged and Apple can usually look up your purchase even without a receipt. If you want a faster refund, turn in your item in person. Online returns usually take longer.

More on Return Policies

• Target Return Policy
• Home Depot Return Policy
• Hobby Lobby Return Policy
• Macy’s Return Policy
• Old Navy Return Policy
• Walmart Return Policy

Cynthia Measom contributed to the reporting for this article.

Data is accurate as of Nov. 26, 2025, and is subject to change.

Editorial Note: This content is not provided by any entity covered in this article. Any opinions, analyses, reviews, ratings or recommendations expressed in this article are those of the author alone and have not been reviewed, approved or otherwise endorsed by any entity named in this article.

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