Temu Return Policy: What You Need to Know

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If you’ve recently scored some deals on Temu but found that not everything lived up to your expectations, you might be wondering: How easy is it to return items? Don’t stress — the Temu return policy is designed to be fairly simple, but there are a few important details you’ll want to know before you get started.

Whether you need to return clothes that didn’t fit or gadgets that didn’t perform, this guide will walk you through Temu’s return process in plain, easy-to-follow steps.

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Return Timeframes

Temu gives customers a 90-day return window starting from the date of purchase, not the delivery date.

Standard Return Window:

• 90 days from the purchase date for most eligible items
• The first return per order is free (Temu covers return shipping)
• Additional returns from the same order may incur shipping fees

Important Notes:

• Items must be returned in new, unused condition.
• Some categories, like final sale items or personal use products, might not be returnable.

Pro Tip: Start your return early to allow time for shipping and refund processing!

What Items Are Eligible for Return?

Temu accepts returns on most items as long as they meet certain conditions.

Eligible for Return:

• New, unused items with original packaging
• Items that are defective or damaged
• Wrong items received

Not Eligible for Return:

• Items marked as “non-returnable” (listed in product details)
• Items that have been worn, washed or altered
• Perishable goods, intimate wear or personal hygiene products

Always check the product listing before buying. It will clearly state if an item is non-returnable.

Refund Options

When your return is accepted, Temu offers two main refund methods:

Refund Methods:

• Original payment method (credit/debit card, PayPal, etc.)
• Temu credit balance for faster future purchases

Refund Timeline:

• Refunds are typically processed within 5 to 14 business days after the return is received and inspected.
• Using Temu credit can be faster if you plan to shop again.

Note: It might take a few extra days for refunds to appear on your bank or PayPal statement depending on your financial institution.

In-Store vs. Online Returns

Since Temu is an online-only marketplace, all returns are processed online — there are no physical store returns.

All returns must be shipped back using Temu’s provided return label.

Common Return Issues & How to Solve Them

Missing your return label?

You can re-download your return label anytime from the “Your Orders” section on Temu’s app or website.

Returning multiple items?

Group items from the same order together to avoid extra shipping charges.

Damaged or defective products?

Contact Temu customer service before starting a standard return. They may offer faster resolutions like refunds without sending the item back.

Past the 90-day window?

Unfortunately, returns requested after 90 days aren’t accepted — no exceptions.

How To Start a Return

Here’s the step-by-step to returning your Temu purchase:

1. Log into your Temu account or open the Temu app.
2. Go to “Your Orders” and find the item you want to return.
3. Click “Return/Refund” and select your reason for return.
4. Confirm your return request and download the prepaid return label.
5. Package the item securely, attach the return label and drop it off at the designated carrier location.

Be sure to ship your return within 14 days of receiving your return label to avoid complications.

Final Take to GO: Returning to Temu Is Easy — If You Follow the Rules

Whether you’re sending back clothes, tech accessories or home goods, knowing the Temu return policy ahead of time makes everything a lot smoother.

Quick Recap:

• You have 90 days from the purchase date to start a return.
• Your first return per order is free.
• Items must be new, unused, and in original packaging.
• Refunds are issued to the original payment method or as Temu credits.

Start your return early, follow the simple online process, and you’ll likely have your refund back in no time.

Rudri Patel contributed to the reporting for this article.

Information is accurate as of April 29, 2025.

Editorial Note: This content is not provided by any entity covered in this article. Any opinions, analyses, reviews, ratings or recommendations expressed in this article are those of the author alone and have not been reviewed, approved or otherwise endorsed by any entity named in this article.

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