Temu Return Policy: What You Need To Know

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If you’ve recently scored some deals on Temu but found that not everything lived up to your expectations, you may be able to get your money back. Under the Temu return policy, most items are eligible for returns and refunds within 90 days of the purchase date. The exact time frame you have to return an item depends on what you bought — and some items can’t be returned at all.

Whether you need to return clothes that didn’t fit or gadgets that didn’t perform, this guide will walk you through Temu’s return process in plain, easy-to-follow steps.

Return Timeframes at Temu

Temu gives customers a 90-day return window for most items, starting from the date of purchase, not the delivery date. Electronics have a return window of 45, 60, or 90 days, depending on the seller.

Holiday Returns

If you’re shopping for the holidays, the Temu return policy specifies the cutoff date for returning items. For items purchased between Nov. 1, 2025, and Dec. 31, 2025:

• The deadline to return eligible products, excluding iPhone products, is Jan. 31, 2026, or per the original return policy, whichever is later.
• The deadline to return iPhone products is Jan. 15, 2026, or per the original return policy, whichever is later.

If you shop Temu for the holidays before Nov. 1 or after Dec. 31, then the standard return policy applies.

Once you submit a return request to Temu, you have 14 days to return the item(s). And of course, if the 90-day window has expired for any of your purchases, you won’t be able to return those items or ask for a refund.

Pro Tip

Start your return early to allow time for shipping and refund processing.

What Items Are Eligible for Return?

Temu accepts returns on most items as long as they meet certain conditions. To return an item, it must be:

• New and unused
• In its original packaging with the barcode
• In resalable condition

Temu asks that you use transparent bags to package items missing barcodes before returning them. You can still get a refund for these items, but they’ll need to be inspected at the Temu warehouse to check their quality and condition.

Some items can’t be returned to Temu, even if they check the boxes above. Temu does not accept returns of:

• Clothing worn, washed or damaged after delivery, or missing tags or hygiene stickers
• Groceries and food
• Health and personal care items
• Some free gifts
• Some customized items
• Some underwear items

The seller may mark some items as not eligible for a refund. For example, an item that’s listed as “final sale” or “clearance” wouldn’t be covered by the standard Temu return policy. Always check the product listing before buying. It will clearly state if an item is nonreturnable.

Refund Options

When your return is accepted, Temu offers two main refund methods. You can have your money returned to the debit card, credit card, bank account, buy now pay later (BNPL) account, or digital wallet you paid with or get a Temu credit. Keep in mind that your choice determines how quickly your refund hits your account.

• Original payment method: The typical processing time is five to 14 business days after the return is received and inspected, though Temu cautions it may take up to 30 days.
• Temu credit balance: Returns issued as Temu credit should show up in your credit balance within three minutes.

You can track refunds in the Temu app, in the “Your Orders” section. Just find the item you returned and tap it to view the details of your refund status. Temu will send a notification once your return and refund are fully processed.

Your refund amount may look different than what you originally paid. That can happen if:

• A seller assesses sales tax on partial refunds.
• You used coupons or credit for the purchase.
• You’re required to pay for return shipping.

Your first return is free but any returns after that require you to pick up the cost of shipping. The return shipping fee is $7.99. Remember, Temu doesn’t allow any exchanges. If an item you purchased is the wrong size, color, style, etc., you’ll have to return it and repurchase the correct item.

Note

It might take a few extra days for refunds to appear on your bank or PayPal statement depending on your financial institution.

In-Store vs. Online Returns

Since Temu is an online-only marketplace, all returns are processed online — there are no physical store returns.

All returns must be shipped back using Temu’s provided return label.

Common Return Issues and How To Solve Them

Sometimes Temu returns don’t always go smoothly. Here are some of the most common issues you may run into, and how to correct them.

Missing Your Return Label?

Temu automatically generates a return label when you submit a return request. You’ll just need to print it out and attach it to your return package. You can re-download your return label anytime from the “Your Orders” section on Temu’s app or website.

Returning Multiple Items?

Temu allows you to return multiple items using one label, as long as they were all from the same order. If you need to return items from different orders, you’ll need to submit a return request and get a shipping label for each one.

Damaged or Defective Products?

Temu’s Purchase Protection Program allows you to get a refund for items that arrive damaged or not as described, or never arrive at all. You may be able to get a refund for damaged or defective items, without having to return them. You’ll need to submit a return request through the Temu app to find out whether you’ll need to ship anything back to get a refund.

Past the 90-Day Window?

Time can get away from you and it’s easy to forget about returns until the last minute. Unfortunately, returns requested after 90 days aren’t accepted — no exceptions.

How To Start a Return

It takes just a few minutes to submit a return request to Temu. The wait time to get a refund depends on shipping speeds for your returned items, and your preferred refund method. Here’s the step-by-step to returning your Temu purchase:

1. Log into your Temu account or open the Temu app.
2. Go to “Your Orders” and find the order that you want to submit a return request for.
3. Click “Return/Refund” and select your reason for return.
4. Select the items from the order that you want to return.
5. Choose your refund method — either Temu credit or original payment method.
6. Confirm your return request and download the prepaid return label.
7. Package the item securely, attach the return label and drop it off at the designated carrier location.
8. Wait for the package to be received and inspected.

If all goes well, the last step is getting your refund. Be sure to ship your return within 14 days of receiving your return label to avoid complications.

Here are a few final tips to note about Temu’s return policy:

• You may receive an advanced refund, which means you get the refund after you drop off your return package but before it’s received for inspection. Advanced refunds are granted based on your shopping history and Temu’s discretion.
• Instant refunds may be granted before you return anything. Like advanced refunds, they’re granted based on your shopping history and Temu’s discretion.
• Advanced and instant refunds may be reversed if returned items are not received or don’t pass the Temu quality inspection.
• iPhone returns and refunds have special conditions. They must be new, unused and unactivated, in their original packaging, and the serial number of the returned device must match the one on your order.

Final Take To GO: Returning to Temu Is Easy — If You Follow the Rules

Whether you’re sending back clothes, tech accessories or home goods, knowing the Temu return policy ahead of time makes everything smoother. While you can’t visit a store to make returns, the online return policy is designed to be as seamless and painless as possible.

Quick Recap:

• You have 90 days from the purchase date to start a return for most items.
• Your first return per order is free. After that, a $7.99 return shipping fee applies.
• Items must be new, unused, and in original packaging.
• Refunds are issued to the original payment method or as Temu credits.

Start your return early, follow the simple online process, and you’ll likely have your refund back in no time.

Nicole Valentine and Rudri Patel contributed to the reporting for this article.

Information is accurate as of Dec. 2, 2025.

Editorial Note: This content is not provided by any entity covered in this article. Any opinions, analyses, reviews, ratings or recommendations expressed in this article are those of the author alone and have not been reviewed, approved or otherwise endorsed by any entity named in this article.

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