Chase Customer Service: How To Get the Support You Need

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You’ve noticed that your Chase Bank credit card has several charges that you don’t recognize. You need to talk to a Chase representative immediately. If you need assistance, Chase’s website, social media support and phone numbers offer customers plenty of options.

Understanding Chase Customer Service Options

Chase Bank offers multiple customer service options, including 24/7 phone support, secure messaging, live chat via the Chase Mobile app and in-person branch assistance. 

Customers can also access specialized support for credit cards, business banking, auto loans, fraud services, home lending and military services to address specific financial needs.

Chase Customer Service Numbers

Here is a list of relevant customer service numbers to help you with various banking needs: 

Chase Customer Service Hours

Chase’s general customer service, credit card department and business banking lines are available 24/7 during weekdays and weekends. 

Other departments have varying hours, but are typically open from 8 a.m. to 8 p.m. EST on weekdays and 9 a.m. to 6 p.m. on Saturdays. 

For in-person customer service hours, use the branch locator to find out more about your specific location. 

Contacting Chase via Email and Online Chat

If you need to contact Chase Bank and are unable to visit in person or call, you can use customer service or chat with an agent via the app or website. 

How To Use Chase Bank Customer Service Email for Support

Chase doesn’t have a public email address, but has a secure message center available through your account.

• Once you access your account, click on the menu icon in the top-left corner.
• Select “Secure Message.”
• Click a new message.
• Compose your message and then hit “Send.”

Chase will try to respond to your message within 48 hours. 

Accessing Online Chat Through the Chase App or Website

You can use the Chase Digital Assistant available through the Chase Mobile app and website:

• On the website:
  • Log in: Visit Chase online and sign in.
  • Start chat: Click on the “Chat” icon to begin interacting with the digital assistant.

• On the mobile app:
  • Open the app: Launch the Chase Mobile app on your device.
  • Start chat: Tap on the “Message” icon to begin.

The Digital Assistant can help with various inquiries and you can request to connect with a live representative during the chat. 

Visiting a Chase Branch for In-Person Help

If you need help in person you can call and make an appointment with your local branch. Chase also has an online meeting scheduler. The scheduler will ask whether you’re a current or new customer and then prompt you to state a reason for your meeting. You can choose a convenient time that works for you. 

Here are the services that are available in person: 

• Checking accounts
• Coin and currency transactions
• Credit cards
• Debit cards
• Financial planning and investments
• Funds transfer and money remittance
• Merchant services
• Mortgage loans
• Notary services
• Safety deposit boxes 
• Savings account and certificates of deposit
• Small business loans 

Tips for Getting the Best Support from Chase Bank

To have a better customer service experience, be sure to keep the following in mind: 

• Have account information ready. Have your account number, full name and billing address, recent transactions and any relevant documents regarding your issue. 
• Best times to call for shorter wait times. Usually the best times to call are early mornings from 7 a.m to 9 a.m. EST or later in the evening after 6 p.m. EST. Customer service hours may be limited during weekends. 
• Escalating issues if needed. If your issue isn’t getting resolved, you may need to ask for a supervisor. You can also file a complaint using Chase’s messaging center. 

Chase Customer Service for International Customers

If you are outside of the United States, you can call 1-713-262-3300 to reach customer service. 

For Chase UK customers, you can use the following numbers: 

• Within the UK: Call 0800 376 3333
• From Abroad: Dial +44 203 493 0829

Other support options for travelers and expats include messaging Chase by logging into your account and accessing the secure message center. You can also use Facebook or X to send messages as well. 

Be aware that any calls to Chase from an international location may result in charges from your phone service. 

More About Chase Bank

• Chase Bank Review
• Chase Bank CD Rates
• Chase Bank Near Me
• Chase Bank Promotions and Bonuses
• Chase Routing Number
• Chase Interest Rates
• Chase Bank Hours
• How To Avoid Chase’s Monthly Fees
• Chase SWIFT Codes

Katy Hebebrand and Joshua Rodriguez contributed to the reporting for this article.

Information is accurate as of Feb. 14, 2025.

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