PNC Customer Service: How To Get the Support You Need
Written by
Rudri Patel
Edited by
Elizabeth Constantineau
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PNC has over 2,600 branches and 60,000 PNC and partner ATMs across the country. With that kind of banking access, customers will have questions about their accounts, credit cards and loans. You will likely want quick answers to your banking questions. Here is a guide to PNC customer service and the numbers to call to get the support you need.
Understanding PNC Customer Service Options
There are multiple ways to access PNC customer service. You can either visit a local branch in person, contact customer service or use social media to message a representative. You can also log in to the portal and chat with a customer service representative.Â
Keep in mind that if you want to speak to a live representative, you need to call 1-888-762-2265 during the following hours:
- Monday to Friday: 8:00 a.m. to 9:00 p.m. EST
- Saturday and Sunday: 8:00 a.m. to 5:00 p.m. EST
PNC Customer Service Numbers
Here are the relevant PNC customer service numbers:Â
| Department | Phone Number | Hours |
|---|---|---|
| General Customer Service | 1-888-762-2265 | Monday – Friday: 8:00 a.m. to 9:00 p.m. EST Saturday – Sunday: 8:00 a.m. to 5:00 p.m. EST |
| Credit Card Support | 1-888-558-8472 | 24/7 support both live and automated |
| Mortgage | 1-800-822-5626 | Monday – Thursday: 8:00 a.m. to 9:00 p.m. EST Friday: 8:00 a.m. to 5:00 p.m. EST |
| Student Loans | 1-800-762-1001 | Monday – Friday: 8:00 a.m. to 5:00 p.m. EST |
| Investments | 1-800-622-7086 | Monday – Friday: 8:00 a.m. to 6:00 p.m. EST |
| Business Deposit Accounts | 1-877-287-2654 | Monday – Friday: 8:00 a.m. to 9:00 p.m. EST Saturday – Sunday: 8:00 a.m. to 5:00 p.m. EST |
| Business Credit Card | 1-800-474-2101 | 24/7 support both live and automated |
PNC Customer Service Hours
PNC customer service is available by calling 1-888-762-2265 during the following times:
- Monday to Friday: 8:00 a.m. to 9:00 p.m. EST
- Saturday to Sunday: 8:00 a.m. to 5:00 p.m. EST
You can find local branch hours by visiting the website and navigating to the branch locator. You can filter the website by entering in your city and ZIP code. Hours should be listed, but make sure to contact the bank before heading over to the branch.Â
Contacting PNC via Email and Online Chat
PNC doesn’t have a public email for customer service support, but you can access a representative by logging in to your app or the website. You can access the online chat to ask questions.
PNC also recommends accessing the Contact Us page to access the message center.Â
Visiting a PNC Branch for In-Person Help
You can visit a PNC branch if you need in-person help. Call in advance to schedule an appointment so you can avoid wait times and speak to the appropriate representative.Â
The services available in person include:Â
- Everyday banking. You can open checking and savings accounts, deposit and withdraw cash and make balance inquiries.
- Mortgages and loans. You can also get help with mortgage and loan consultations.
- ATMs and safety-deposit boxes. In-person branches will provide access to ATMs and safety deposit boxes.
- Business services. Those who are interested in business banking can open accounts and discuss business loans and lines of credit.
- Advanced wealth management. There is also financial planning and wealth management access at a branch. Â
Tips for Getting the Best Support from PNC
Want quick and accurate help from PNC Customer Service? To address your needs, it is best to have your account information handy and have specific information related to your issue.Â
The best time to address your issue is by calling early in the day. Wait times can be longer at lunch or at the end of the day. Sunday mornings as well may be optimal to address issues.Â
If you need an issue to be escalated, you can go in person to a branch to talk to a customer service representative. You can also reach out to customer service and ask for a manager or a supervisor to address your issue.Â
PNC Customer Service for International Customers
PNC has specific numbers for international customer service. If you call these numbers, please be advised that charges from your phone company may apply.
| Department | Phone Number | Hours |
|---|---|---|
| Personal Deposit Accounts | 412-803-7711 | Monday – Friday: 8:00 a.m. to 9:00 p.m. EST Saturday – Sunday: 8:00 a.m. to 5:00 p.m. EST |
| Personal Credit Cards | 412-803-7787 | Monday – Friday: 8:00 a.m. to 9:00 p.m. EST Saturday – Sunday: 8:00 a.m. to 5:00 p.m. EST |
| Business Deposit Accounts | 412-803-0141 | Monday – Friday: 8:00 a.m. to 9:00 p.m. EST Saturday – Sunday: 8:00 a.m. to 5:00 p.m. EST |
| Business Credit Cards | 412-803-7787 | Monday – Friday: 8:00 a.m. to 9:00 p.m. EST Saturday – Sunday: 8:00 a.m. to 5:00 p.m. EST |
PNC also offers foreign currency exchange services. Call ahead to determine if your local branch offers this service.
FAQ
Here are some answers to frequently asked questions about PNC customer service.- What is the fastest way to contact PNC customer service?
- The fastest way to contact a PNC customer service representative is to call 1-888-762-2265.
- How can I speak to a live representative at PNC?
- You can call 1-888-762-2265. Customer service is open during the following times:
- Monday to Friday: 8:00 a.m. to 9:00 p.m. EST
- Saturday and Sunday: 8:00 a.m. to 5:00 p.m. EST
- You can call 1-888-762-2265. Customer service is open during the following times:
- Are there fees for using PNC customer support services?
- There are generally no fees when talking to a PNC customer service representative.
More About PNC
Caitlyn Moorhead contributed to the reporting for this article.
Information is accurate as of Feb. 26, 2025.
Editorial Note: This content is not provided by any entity covered in this article. Any opinions, analyses, reviews, ratings or recommendations expressed in this article are those of the author alone and have not been reviewed, approved or otherwise endorsed by any entity named in this article.
