How To Make a Macy’s Credit Card Payment

MINNEAPOLIS, MN, USA - AUGUST 8, 2021: Macy's retail department store exterior and trademark logo.
Wolterk / Getty Images

For over 160 years, Macy’s has delivered value in its department stores nationwide by offering a wide assortment of items, such as apparel, housewares, cosmetics, gifts, handbags and accessories. To help finance your purchases, Macy’s offers a Macy’s store credit card and a co-branded Macy’s American Express® credit card.

As a Macy’s credit card member, you’ll have the opportunity to earn rewards on your Macy’s purchases — and on other purchases with the American Express card. Perks include free shipping for higher-tier members, 25%-off shopping passes and a birthday surprise.

Once you start using your Macy’s credit card, you’ll want to avoid late fees by making at least the minimum required payment by the due date each month.

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Here are your options for making a Macy’s credit card payment.

How To Make a Macy’s Credit Card Payment Online

To make an online payment for your Macy’s store credit card or Macy’s American Express® credit card, you’ll need to create an account first:

  1. Go to Macy’s online account page.
  2. Select “Create Account.”
  3. Provide your name, email address, password and birthday, then click “Create Account.”
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Once you’ve set up your account, here’s how to make a payment:

  1. Go to Macy’s online account page and sign in with your email address and password.
  2. Select “Make a Payment.”
  3. Follow the prompts to select the amount you want to pay, the date you want to pay and the authorized account you are paying from. Note that you cannot use a debit card for making a payment.
  4. Confirm and submit your payment. It may take up to three days for your account balance to reflect your payment.

How To Set Up Autopay for Macy’s Bill Pay

To make sure your payment is received on time, you can enroll in autopay. With autopay, you can schedule your payments to be automatically processed on a date you choose. Here’s how:

  1. Go to Macy’s online account page and sign in.
  2. Select the “Enroll in AutoPay” link.
  3. Input a payment source if needed and follow the prompts to complete the process. Debit cards are not accepted for autopay payments.
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How To Make a Macy’s Credit Card Payment by Mail

Although it might not be the fastest option, you can also make your credit card payment by sending the tear-off payment coupon included with your billing statement and a check or money order to the appropriate address:

Card Type Card Address
Macy’s Credit Card Macy’s Credit Card Payments
P.O. Box 9001094
Louisville, KY 40290-1094
Macy’s American Express® Card Macy’s American Express Account Payments
P.O. Box 9001108
Louisville, KY 40290-1108
Express payments for Macy’s Credit Card or Macy’s American Express® Card Express Payments
Attn: Consumer Payment Dept.
6716 Grade Lane
Bldg. 9, Suite 910
Louisville, KY 40213

How To Make a Macy’s Credit Card Payment In-Store

You can pay your Macy’s credit card bill at any cash register in a store. Options for payment include cash, check, money order or debit card. Use the Macy’s store locator to find the closest store.

How To Pay Your Macy’s Credit Card by Phone

Making a Macy’s credit card payment by phone is easy. Here’s how:

  1. Call Macy’s customer service at 888-257-6757.
  2. The automated attendant will ask you to describe your reason for calling in a few words. You can say “make a payment” or “pay my bill.”
  3. Enter the amount of your payment, your bank account number and the bank routing number to complete the payment.
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Customer service representatives are available from 9 a.m. to 12 a.m. EST every day.

Information is accurate as of Jan. 17, 2023.

Editorial Note: This content is not provided by any entity covered in this article. Any opinions, analyses, reviews, ratings or recommendations expressed in this article are those of the author alone and have not been reviewed, approved or otherwise endorsed by any entity named in this article.

All information about the Macy’s American Express® credit card has been collected independently by GOBankingRates. The Macy’s American Express® credit card is not available through GOBankingRates.

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About the Author

Taylor Bell is an Los Angeles-based journalist and staff writer for GOBankingRates covering personal finance. She is a former staff writer for ATTN: and has covered topics ranging from trending pop culture news to women’s social issues.
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