Costco’s Return Policy: What You Need To Know Before You Head Back
Written by
John Csiszar
Edited by
Joe Evans
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Costco is famous for its bulk deals, free samples, and affordable membership perks–but it also has one of the most generous return policies in retail. Whether you’re returning electronics, groceries or clothing, understanding the Costco return policy can save you time and make your membership go even further.
In this guide, we’ll break down how long you have to return items, what can and can’t be returned, and how to handle issues like missing receipts or online returns.
Return Timeframes
Costco doesn’t mess around when it comes to customer satisfaction. In most cases, you can return products at any time, with a few key exceptions.
General Return Window
- Unlimited timeframe for most items
- 90 days for electronics and select items (e.g., TVs, computers, drones)
Holiday Returns
- Costco doesn’t have a separate holiday return policy. Most items fall under its standard flexible return timeframe.
What Items Are Eligible for Return?
Most items sold at Costco can be returned for a full refund, even if they’ve been opened or used. That said, there are a few categories with restrictions.
Eligible Items
- Clothing and shoes (even if worn once)
- Appliances and furniture
- Groceries and household goods
- Beauty, personal care, and cleaning products
Non-Returnable or Restricted Items
- Electronics (within 90 days)
- Tires (must meet specific warranty conditions)
- Alcohol and cigarettes (varies by state law)
- Gold bullion or gift cards
- Custom special orders
Always check item-specific return rules on your receipt or on Costco’s official return policy page.
Refund Options
Costco keeps things simple with fast refunds, especially if you have your original payment method.
Refund Methods
- Original form of payment (credit/debit card, Costco Visa, etc.)
- Cash or check for cash/check purchases
- Merchandise credit if you don’t have proof of purchase
Refund Timeline
- In-store refunds are immediate
- Online return refunds take 5 to 7 business days after Costco receives your item
In-Store vs. Online Returns
Costco allows returns both in-person and online, and both methods are free and relatively easy to complete.
Comparison Table
| Feature | In-Store Return | Online Return |
|---|---|---|
| Speed | Same day | 5 to 7 business days |
| Cost | Free | Free (Costco covers shipping) |
| Proof Needed | Receipt or Membership ID | Order number & email |
| Convenience | Instant refund | Done from home |
You can also return online purchases to any Costco warehouse — no need to ship them back if you prefer in-person service.
Common Return Issues & How To Solve Them
Lost your receipt?
No worries — Costco can look up your purchase using your membership ID.
Bought a gift?
The recipient can return it for a Costco Shop Card if they provide the membership number and basic purchase info.
Damaged item?
Costco accepts returns on damaged or defective merchandise. If you’re outside of the electronics return window, ask to speak with a manager — they often make exceptions.
No packaging?
While having the packaging helps, Costco doesn’t require it for most returns.
How To Start a Return
In Store
- Bring the item and your membership card
- Visit the customer service or returns counter
- Explain the reason for the return and present the item
- Receive your refund or exchange on the spot
Online
- Log into your account at Costco.com
- Go to Orders & Returns
- Choose the item and select Return Item
- Print the prepaid shipping label
- Package the item and drop it off at the designated carrier
For bulky or oversized items, Costco may offer free pickup from your home.
Final Take to GO: Costco’s Return Policy Is a Member Perk Worth Using
The Costco return policy is one of the strongest in retail and it’s just one more reason shoppers stay loyal to the warehouse giant.
Whether you’re returning a TV that didn’t fit your space or groceries you weren’t satisfied with, Costco makes it easy and stress-free.
Quick Recap
- No time limit on most returns
- 90-day window for electronics and select items
- Free returns in-store or online
- No receipt? No problem — just bring your membership card
- Fast refunds with minimal hassle
As long as you’re honest and within reason, Costco’s return policy helps ensure that every purchase feels risk-free.Â
Costco Return Policy FAQs
Here are the need-to-know details about the Costco return policy:- How long do I have to return something to Costco?
- Most items can be returned at any time. Electronics and a few other categories must be returned within 90 days.
- Can I return something without a receipt?
- Yes. Costco can look up the purchase using your membership number.
- What if I opened or used the product?
- That’s fine! As long as it’s within the return window, Costco usually accepts used or opened items -- within reason.
- Can I return an online order in-store?
- Absolutely. Just bring the item and your order confirmation email to any Costco warehouse.
- What happens if I return too many items?
- While rare, Costco may review excessive return activity. The policy is generous -- but not unlimited abuse-proof.
Chris Ozarowski and Rudri Patel contributed to the reporting for this article.
Information is accurate as of April 30, 2025.
Editorial Note: This content is not provided by any entity covered in this article. Any opinions, analyses, reviews, ratings or recommendations expressed in this article are those of the author alone and have not been reviewed, approved or otherwise endorsed by any entity named in this article.
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