IKEA Return Policy 2025: How Returns, Refunds and Exchanges Work

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Bought a desk that doesn’t fit your space or a lamp that looked totally different at home? The IKEA return policy is much more flexible than most big-box stores, and if you understand the rules, returning your purchase is usually pretty painless.

Quick Facts: IKEA Return Policy at a Glance

Return Window

• 365 days for new, unopened items with proof of purchase
• 180 days for opened items that are clean, undamaged and resellable

Refund Type

• Refunds usually go back to your original payment method
• If IKEA can’t verify the purchase, you may get store credit instead

Non-Returnable Items

• Plants
• Cut fabric
• Custom countertops and custom-made items
• As-Is products and some clearance items (final sale)

What You Need To Bring

• Proof of purchase: receipt, order confirmation or a lookup via your card
• Valid photo ID for in-store returns

Big Picture

• Returns are booming across retail — U.S. shoppers are expected to send back about 15.8% of all purchases, or roughly $850 billion in 2025 — so clear store policies like the IKEA return policy matter more than ever.

IKEA Return Timeframes

IKEA’s timelines are one of the biggest reasons shoppers like its policy. Here’s exactly how long you have.

Standard Return Window

• Applies to most everyday items, both in-store and online
• Ideal if you’re moving, renovating or need extra time to decide

Note: The 365-day window already covers holiday purchases, so IKEA doesn’t usually offer a separate holiday return extension.

What Items Are Eligible For IKEA Returns?

Think of the IKEA return policy as “yes, if it’s clean and resellable” with a few clear exceptions.

Items You Can Usually Return

Most of these are fine to bring back within the 365/180-day windows:

• Furniture (assembled or unassembled, as long as it’s clean and undamaged)
• Décor and lighting
• Kitchenware and tableware
• Textiles (curtains, rugs, linens, bedding that’s unused or in like-new condition)
• Small appliances in original or near-original condition

Original packaging helps, but it’s not strictly required if the product itself is complete and in good condition.

Items You Can’t Return

Some items are final sale under the IKEA return policy:

• Cut fabric
• Custom-made pieces (like custom countertops/worktops)
• Used mattresses (beyond IKEA’s specific mattress exchange terms)
• Food and beverages
• Plants
• Personal care products
• Gift cards and opened software
• As-Is items and many clearance products

If an item is clearly marked “Non-returnable” or “As-Is,” assume it’s final sale.

IKEA Refund Options

IKEA offers several ways to get your money back, depending on how you paid and what proof you have.

How Refunds Are Processed

Key Notes:

• Returns without a receipt are often refunded as store credit only.
• If you paid cash and return in-store, you usually get cash back the same day.
• Original shipping or delivery charges are usually nonrefundable, unless IKEA caused the issue.

Pro tip: Always bring the card you used to pay when you bought the item — even if it was almost a year ago.

IKEA In-Store vs Online Returns

You can return most eligible IKEA purchases in-store, even if you bought them online.

In-Store Returns

Best if you want speed and human help.

What to do:

• Bring your item, proof of purchase (receipt or order email) and original payment method
• Make sure the item is clean and in good condition
• Head to the Returns & Exchanges area
• A staff member will inspect the item and process your refund, credit or exchange

Online/Delivery Returns

Best if you don’t live near a store or the item is too large to transport easily.

How it works:

• Log in to your IKEA account or use the guest return form
• Choose the item(s) you want to return
• Print the prepaid return label or follow the instructions for pickup
• Package the item securely and drop it off or schedule a pickup

You may be charged a return shipping fee unless the return is due to an IKEA error (wrong item, damaged in transit, etc.).

Quick Comparison: In-Store vs Online Returns

Common IKEA Return Issues & How To Fix Them

Even with a generous policy, a few situations trip people up. Here’s how to handle them.

“I Lost My Receipt”

• Ask IKEA to look up your purchase using the debit or credit card you used.
• If they can’t find it, you may still qualify for a store credit refund, depending on the store’s discretion.

“My Item Is Damaged or Defective”

• Take photos immediately and keep all parts and packaging if you can.
• Contact IKEA customer service or go in-store.
• In many cases, IKEA will offer a replacement, refund or repair, especially if you’re within the return window and the damage isn’t your fault.

“I Missed the Return Deadline”

• Officially, returns are not accepted after 365 days.
• If you’re just barely over and the item is clearly unused, it may be worth asking politely in store — but don’t expect a guaranteed yes.

How To Start an IKEA Return (Step-by-Step)

Use this mini checklist to avoid hiccups.

If You’re Returning In-Store

1. Gather your item, original payment card and proof of purchase (receipt or order email).
2. Make sure the item is clean, complete and in good condition.
3. Go to the Returns & Exchanges counter at your IKEA store.
4. Let staff inspect your item and choose refund, store credit or exchange.
5. Save your return receipt in case you need to follow up.

If You’re Returning Online/From Home

1. Go to IKEA’s order return page.
2. Log in or enter your order number and email.
3. Select the item(s) you want to return and choose a reason.
4. Print your return label (if required).
5. Pack the item securely with padding.
6. Drop it off at the designated carrier or schedule pickup, depending on your options.
7. Save a photo of the package and drop-off receipt in case something gets delayed.

Final Take to GO: Make the IKEA Return Policy Work for You

The IKEA return policy is one of the most generous in retail, giving you up to 365 days for unopened items and 180 days for opened ones. If you keep your items clean, hold onto your proof of purchase and stay within those windows, you’ll usually have a smooth experience — whether you’re swapping out a sofa or returning that lamp that didn’t quite match.

Before you head to the store, take a few minutes to gather your receipt, ID and any photos of damage. That small bit of prep can turn an annoying errand into a quick in-and-out refund or easy exchange.

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