Ikea Return Policy: What You Need To Know

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Bought a desk that doesn’t fit your space? Or maybe that lamp didn’t look how you thought it would? Don’t worry — the IKEA return policy is actually more flexible than you might think.

Whether you’ve shopped in-store or online, this guide covers everything you need to know to make a smooth return. From time limits to what you’ll need at the register, consider this your go-to resource for returning IKEA purchases without the headache.

How Long Do You Have To Return Items?

IKEA gives customers 365 days — yes, a full year — to return most new and unused items, which is incredibly generous compared to many other retailers.

Here’s the Breakdown:

• 365 days for unopened and unused items, with proof of purchase
• 180 days for opened items that are still in good condition (must be resellable)

IKEA Family members don’t get a different return window — it’s the same for everyone.

Keep in mind that holiday returns follow the same 365-day policy, so no special extensions apply.

What Items Are Eligible for Return?

You Can Return:

• Furniture (assembled or not, as long as it’s clean and undamaged)
• Decor, lighting, and kitchenware
• Unused bedding and textiles
• Small appliances in original condition

You Can’t Return:

• Cut fabric
• Custom-made items
• Used mattresses
• Food, plants, and personal care products
• Gift cards and opened software

Tip: IKEA reserves the right to deny returns if the item isn’t in resellable condition–even within the return window. If you’re unsure about your item, check IKEA’s official return policy or call customer service before heading in.

Refund Options: What to Expect

IKEA offers three main ways to refund your return:

Important Notes:

• Returns without a receipt are often refunded as store credit only.
• If you pay in cash and return in-store, you’ll usually get cash back the same day.
• Original shipping charges are not refundable.

Pro tip: Always bring the card you used to make the purchase — even if the return is a year later.

In-Store vs. Online Returns: What’s Different?

Here’s how IKEA returns work depending on how you shopped:

For In-Store Returns:

• Bring your item, receipt, and original form of payment
• Items must be clean and in good condition
• Customer service usually processes returns quickly

For Online Orders:

• Log into your IKEA account or use the guest return form
• Choose the items you want to return and print the return label
• Package items securely and drop them off or schedule a pickup

You might be charged a return shipping fee unless the return is due to an IKEA error.

Common IKEA Return Issues — and How To Handle Them

No receipt?

Try using your credit or debit card at the return counter to look up the purchase. If they can’t find it, you may still be eligible for store credit.

Missing packaging?

If the item is in like-new condition, IKEA may still accept it–but it’s up to the store manager’s discretion.

Damaged or defective product?

Contact IKEA customer service ASAP. They’ll usually offer a replacement, refund, or repair–especially if it’s within the return window.

Past the 365-day window?

Technically, returns after a year aren’t accepted. But if you’re just barely over and the item is unused, it’s worth asking in-store.

How To Start an IKEA Return (Step-by-Step)

Whether you’re heading to the store or returning from home, here’s how to begin:

In-Store:

1. Bring your item, receipt, and the card you used to pay
2. Head to the Returns & Exchanges counter
3. Staff will inspect the item and process the refund or exchange

Online:

1. Go to IKEA’s order return page
2. Log in or enter your order number
3. Select the item(s) you want to return and provide a reason
4. Print your return label
5. Package the item securely
6. Drop it off at the carrier or schedule a pickup (if eligible)

Tip: Save a photo of your return receipt or shipping confirmation in case you need to follow up.

Final Take to GO: IKEA Returns Don’t Have To Be Stressful

Whether you’re dealing with an impulse buy gone wrong or a defective item, knowing the IKEA return policy ahead of time makes everything easier.

Quick recap:

• You have 365 days to return most unused items
• Some items (like cut fabric and mattresses) can’t be returned
• Returns can be made in-store or online — but in-store is faster
• Refunds usually go back to the original payment method within 5-10 days
• No receipt? You might still get store credit

Take a deep breath — returns at IKEA are typically straightforward if you follow the steps. When in doubt, reach out to customer service or check your local store’s return page for any location-specific policies.

Rudri Patel contributed to the reporting for this article.

Information is accurate as of April 29, 2025.

Editorial Note: This content is not provided by any entity covered in this article. Any opinions, analyses, reviews, ratings or recommendations expressed in this article are those of the author alone and have not been reviewed, approved or otherwise endorsed by any entity named in this article.

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