What Is Macy’s Return Policy?

By Scott Jeffries

January 11, 2022

andersphoto / Shutterstock.com

Macy’s welcomes people to stores for all their holiday shopping needs. But with gifts, there’s always a chance of someone not liking what they got for Christmas. Or you may be gifted an item that you already have. Knowing Macy’s return policy helps make the holiday season stress-free.

What Is Macy’s Return Policy?

Macy’s graciously offers free returns for up to 90 days from the day of the purchase in stores or by mail. Macy’s has extended the time frame for returns for the holiday season to make things seamless for customers. The new time frame is effective on all purchases beginning on Oct. 5, 2021, with returns accepted until Jan. 31, 2022.

Here are the details on Macy’s return policy for retail sales this holiday season and the specified time frame for returns.

Conditions for Macy’s Return Policy

Although Macy’s has extended the return timeline until Jan. 31, there are some conditions shoppers should be aware of:

• The delivery and shipping fees are nonrefundable.
• If you’ve purchased an item from a store, you have to return it to a store.
• If you’ve purchased an item online, it can be returned to a store or by mail.

Here are the conditions of Macy’s return policy for the 2021 holiday season.

Macy’s Backstage

Returns on Macy’s Backstage purchases are accepted until Jan. 31, 2022. The merchandise must have tags attached to it and should be unworn. Shoppers have to return the item to a Backstage location and take the receipts along. The policy does not apply to Last Act merchandise.

Apple Products

For Apple products and tech accessories, the return time frame is 14 days from the day of the purchase. Shoppers must provide the original receipt with the adapters, documentation and cords originally in the box. Macy’s will only accept the returns after verifying the product’s serial number.

Fine Jewelry and Watches

Shoppers can return these products until Jan. 31, 2022, if the tickets are still attached. If you have worn, altered or sized the item, Macy’s will not accept the return.

Small Electrics and Personal Care

Shoppers can return these items until Jan. 31, 2022. The product must be in a saleable condition in its original packaging.

Finish Line

The traditional return period for Finish Line products is 45 days, but Macy’s has extended it for the 2021 holiday season. Shoppers can return the merchandise by Jan. 31, 2022.

Tech Watches

The traditional return period  for tech watches is 30 days. But for the 2021 holiday season, customers can return them until Jan. 31, 2022. The watch must be unaltered and unworn. It should also have its original tags and accessories, and you’ll need to provide the receipt.

Macy’s Returns at a Glance

How To Return a Product to Macy’s

If you get a gift this holiday season that you don’t fancy, you can return it to Macy’s until the end of January. Fortunately, Macy’s has one of the best return policies.

Note that if the product was purchased at a store, it must be returned to a store. But if the product was purchased online, you can return it at a store or by going to the Macy’s website and taking the following steps.

Step 1: Look Up Your Order

You can find your order in two ways:

1. Sign in to your Macy’s account and search your order history to find the order you want to return.
2. Enter the order number provided on the invoice or the top of the order confirmation email. When using this method, you have to specify if the order was a gift.

Then, you must verify with your phone number or email address. Click on “View Order Details.”

Step 2: Print the Confirmation Page and Mailing Label

When you view the order details, choose the item(s) you want to return and print the confirmation page and mailing label.

Step 3: Pack and Ship Your Items

Pack your items properly. Make sure you have included the accessories and everything else that came with the merchandise. Put the confirmation page in the package, too.

Attach the mailing label on the package and ship it from a UPS location for free.

Once Macy’s receives the merchandise, they will process your credit immediately. It will take some time to reflect on your account, depending on your bank’s processing time.

Are All Returns Free?

As per Macy’s return policy, free returns do not include gourmet gifts, food, gift cards, lamps, mirrors, wall art, beauty boxes, furniture, area rugs and mattresses. Free returns are also not applicable on international orders. However, all other items can be returned free of charge.

If you live in an area that offers return pickup services, you’ll have to pay a certain amount for a scheduled pickup.

Information is accurate as of Jan. 11, 2022.

Good To Know

You need to place a 25% nonrefundable deposit for Macy’s special orders. If you return a special order, you’ll forfeit your deposit of 25%.

About the Author

Scott Jeffries

Scott Jeffries is a seasoned technology professional based in Florida. He writes on the topics of business, technology, digital marketing and personal finance. After earning his bachelor’s in Management Information Systems with a minor in Business, Scott spent 15 years working in technology. He's helped startups to Fortune 100 companies bring software products to life. When he's not writing or building software, Scott can be found reading or spending time outside with his kids.