What are the rules for returns at Walmart?

The general rule of thumb for returns at Walmart is that you can return your items within 90 days of the transaction for a full refund . On the other hand, some items have shorter return cutoff times, and there are exclusions to consider.

What items cannot be returned to Walmart?

Although you can return most items to Walmart, there are some exceptions. For example, you won't be able to return firearms, ammunition, used tires and other items listed above.

Can you still return items to Walmart without a receipt?

You can return most items to Walmart without a receipt, but the return must be verified and you'll only receive cash if the refund value is under $10. Any items falling outside the standard 90-day return policy also require a receipt to return.

Does Walmart accept returns without the box?

Items cannot be returned without the original packaging, or without the "box." If you initiate a return, it must be within the applicable return windows -- either two days, 14 days, 60 days, 90 days or 365 days, depending on the item.

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Walmart Return Policy: Everything You Need To Know

May 2, 2025

6 min Read

Written by Joshua Rodriguez

Edited by Joe Evans

People shopping at a Walmart store in south San Francisco.

Sundry Photography / Getty Images

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Did you make a purchase at Walmart that didn’t quite work out? Whether it’s a blender that didn’t blend or a gift that missed the mark, the Walmart return policy is surprisingly flexible — as long as you know the rules.

In this guide, we’ll cover everything you need to know about returning items to Walmart, including how long you have, what you can and can’t return, what happens if you lose your receipt and the special rules for electronics.

From step-by-step instructions to answers for common issues, this article gives you the confidence to handle your return like a pro.

How Long Do You Have To Return Items?

Walmart’s general return window is 90 days from the date of purchase or delivery. That applies to most items sold and shipped by Walmart, both in-store and online.

Key Return Timelines

Standard Items: 90 days
Electronics: 30 days (see more below)
Walmart Holiday Return Policy: Items purchased between Oct. 1 and Dec. 31 may be returned by Jan. 31 (for eligible categories)
Marketplace Items: Policies may differ based on third-party sellers

Pro Tip: Even if your item is outside the standard return window, Walmart may offer store credit depending on the situation and store manager’s discretion.

What Items Are Eligible for Return?

Most unopened or lightly used items in original condition can be returned within the allowed timeframe.

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That includes purchases made in-store, online or via the Walmart app.

Eligible Items

Apparel and shoes
Household items and decor
Toys and sporting goods
Beauty products (unopened)
Small appliances and tools

To qualify for a smooth return:

Bring the original receipt or packing slip
Ensure the item is in resellable condition
Include original packaging and accessories

Exceptions to the Policy

Some products have shorter return windows or can’t be returned at all.

Non-Returnable or Restricted Items

Opened DVDs/CDs/video games (can be exchanged for the same title only)
Air mattresses (if used or opened)
Medical equipment and prescription drugs
Perishable groceries
Gift cards

Walmart Electronics Return Policy

Electronics like TVs, laptops, tablets, drones and cell phones must be returned within 30 days of purchase. You’ll need:

Original receipt
Original packaging
All accessories, cords, manuals, etc.

Refund Options

Walmart offers multiple refund options based on how you paid and whether you have proof of purchase.

You can expect

Original form of payment: Refunds go back to your credit/debit card or PayPal
Cash refunds: For in-store cash purchases under $25
Store credit/gift card: If you don’t have a receipt or the item was a gift

Refund Timeline

In-Store Returns: Processed immediately
Online Returns: 5 to 10 business days after the item is received and processed

If you paid with a gift card, the refund will be issued as another Walmart gift card.

In-Store vs. Online Returns

Walmart makes it easy to return items whether you buy them at a physical store or online.

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Feature	In-Store Return	Online Return via Walmart.com
Speed	Instant refund or exchange	Free with a prepaid shipping label
Cost	Free	Yes — use the original box when possible
Packaging Required	Original preferred, not required	Yes — use the original box when possible
Proof Needed	Receipt or ID	Order number or email confirmation

Walmart Return Policy With and Without a Receipt

Walmart Return Policy With Receipt

This is the smoothest route. Just bring the item, receipt and a valid ID to the service desk or return it by mail.

Walmart Return Policy Without Receipt

Walmart still accepts most returns without a receipt, but with some limitations:

You must present a valid government-issued photo ID
Refunds may be issued as store credit or gift cards
Refunds are limited to three no-receipt returns within 45 days

Your return may be denied if the item can’t be verified in Walmart’s system or if the return history exceeds the limit.

Common Return Issues & How To Solve Them

Missing Your Receipt?

Try checking your Walmart app or account if you purchased with a registered card.
Use a photo ID to request a return without a receipt.

Damaged or Defective Item?

Return in-store or call 1-800-WALMART for online purchases.
In most cases, Walmart will refund or replace the item free of charge.

Missed the Return Deadline?

Returns outside the window are usually declined.
In some cases, managers may offer store credit for gently used items.

Partial Refunds?

May happen if the packaging is missing or parts/accessories are not returned.
Be sure to include everything that came with the item.

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How To Start a Return: Step-by-Step

In-Store Returns

Bring the item, receipt and a valid photo ID
Visit the customer service desk
Get a refund or exchange immediately

Online Returns

Visit Walmart’s Return Center
Select the item(s) you want to return
Choose a return method: mail, drop-off, or in-store
Print your return label (or use a mobile QR code)
Package the item and ship it, or drop it off at a return location

Final Take to GO: Walmart’s Return Policy Is Easy — If You Know the Details

The Walmart return policy is one of the most consumer-friendly options out there, offering flexibility with or without a receipt, fast in-store processing and an extended window for most items.

But like any policy, it has its fine print, especially when it comes to electronics, packaging and receipt requirements.

To make your return hassle-free:

Know the exceptions and follow the steps for online or in-store returns
Keep your receipt and packaging
Return items within the correct timeframe

FAQ

Find the answers to some of the most common questions about Walmart's return policy below:

What are the rules for returns at Walmart?
- The general rule of thumb for returns at Walmart is that you can return your items within 90 days of the transaction for a full refund. On the other hand, some items have shorter return cutoff times, and there are exclusions to consider.
What items cannot be returned to Walmart?
- Although you can return most items to Walmart, there are some exceptions. For example, you won't be able to return firearms, ammunition, used tires and other items listed above.
Can you still return items to Walmart without a receipt?
- You can return most items to Walmart without a receipt, but the return must be verified and you'll only receive cash if the refund value is under $10. Any items falling outside the standard 90-day return policy also require a receipt to return.
Does Walmart accept returns without the box?
- Items cannot be returned without the original packaging, or without the "box." If you initiate a return, it must be within the applicable return windows -- either two days, 14 days, 60 days, 90 days or 365 days, depending on the item.

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Caitlyn Moorhead contributed to the reporting for this article.

Information is accurate as of May 2, 2025.

Editorial Note: This content is not provided by any entity covered in this article. Any opinions, analyses, reviews, ratings or recommendations expressed in this article are those of the author alone and have not been reviewed, approved or otherwise endorsed by any entity named in this article.

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