How To Log In to Your Chase Account
Written by
Barb Nefer
Edited by
Nupur Gambhir, CFHC™
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Chase offers two ways to access your account: through the Chase website on desktop or through the Chase mobile app. Both are quick to set up and give you full access to your account anytime, anywhere.
How Do You Log In to Chase Online?
Head to the Chase homepage and enter your username and password in the sign-in field on the right side of the page. If you’re on a personal device and a private network, you can check “Remember me” to save your login for next time. Avoid using this option on shared computers or public Wi-Fi — it puts your account at risk.
How Do You Log In to the Chase Mobile App?
The Chase mobile app is available on the Apple App Store and Google Play Store. Before using the app for the first time, set up your online banking login through a desktop or tablet.
Once that’s done:
- Download and open the Chase app
- Enter your username and password
- Tap “Request an Identification Code”
- Choose to receive the code by text, email, or phone call
- Enter the code to complete the login
From the app, you can deposit checks, transfer money, make payments, and find nearby Chase branches.
How Do You Recover a Forgotten Chase Username or Password?
On the Chase homepage, click “Forgot username/password?” beneath the sign-in button. From there:
- To reset your password, follow the prompts after clicking the link — Chase will guide you through the reset process.
- To recover your username, you’ll need to provide your Social Security number or tax ID number along with your account type. Chase will help you retrieve your username once your identity is verified.
What Do You Do if Your Chase Account Is Locked?
If you enter your login credentials incorrectly too many times, Chase will temporarily lock your account for security. You can wait 24 hours and try again, or contact Chase customer service directly to regain access sooner.
How Does Chase Verify Your Identity on a New Device?
When you log in from a new device or location for the first time, Chase will ask you to verify your identity. You’ll receive a one-time security code via text, email, or phone call. Enter the code to confirm it’s you and complete the login.
If you ever receive an alert about an unrecognized login, change your password immediately.
How Do You Contact Chase if You’re Having Login Trouble?
Chase offers several ways to get help:
By phone
Chase customer service is available from 7 a.m. to midnight ET:
- U.S.: 1-800-935-9935
- Outside the U.S.: 1-713-262-3300
Military members
Military members can use dedicated lines:
- U.S.: 1-877-469-0110
- Overseas: 1-318-340-3308
Secure messages
Log in to your account, open the menu, and select “Secure Messages” to send a message directly to Chase.
Schedule an appointment
You can book an in-person meeting with a Chase banker online, whether or not you’re an existing customer.
Social media
Reach Chase support on X (formerly Twitter) at @ChaseSupport.
How Do You View Your Chase Account Statements Online?
Chase stores up to seven years of account statements online, making it easy to review your financial history whenever you need it.
- On mobile or tablet, log in and tap “See Statements” in the summary section.
- On desktop, log in, select the menu button, and choose “Statements & Documents” from the list.
Best Practices for Secure Chase Online Banking
Keeping your account safe is just as important as accessing it. A few habits worth building:
- Avoid public Wi-Fi. Even with a VPN, public networks can expose your data. Do your banking on a secured, private connection whenever possible.
- Enable two-factor authentication. This adds a second verification step each time you log in, making it much harder for anyone else to access your account.
- Always log out on shared devices. If you use a shared computer or phone, log out completely after every session to prevent unauthorized access.
Chase Bank Login FAQ
Here are the answers to some of the most frequently asked questions about logging into your Chase bank account online.- Why can't I log in to my Chase account?
- Check for the following:
- Username or password is incorrect? Click "Forgot username/password?" under the "Sign in" button to reset it.
- Account is locked due to multiple failed attempts? You can either wait 24 hours or reach out to Chase's customer support team.
- Other technical issues? Try clearing your browser's cache, use a different device or check to see if your mobile app needs updates.
- Check for the following:
- How do I enable fingerprint or Face ID login?
- You can enable fingerprint or Face ID login through the Chase mobile app. After logging in, go to "Settings" and then "Security Preferences." You can select "Enable Face ID" if you're on an iPhone or "Fingerprint Login" if using Android. Then, follow the steps to complete the process.
- Can I log in to multiple Chase accounts from one device?
- Yes, you can log in to multiple Chase accounts from one device. However, you should log out before doing so. You will not be allowed to log in to multiple accounts on one device.
- What should I do if I suspect unauthorized access?
- If you notice activity that is unauthorized or otherwise not carried out by you, change your password right away. Make sure that you have 2FA enabled as well. Contact Chase customer support to report the activity.
More About Chase Bank
- Chase Bank Review
- Chase CD Rates
- Chase Interest Rates
- What Are Chase Bank’s Hours?
- Chase ATM Withdrawal Deposit Limits
Melanie Grafil and Arielle Moscati contributed to the reporting for this article.
Editorial Note: This content is not provided by any entity covered in this article. Any opinions, analyses, reviews, ratings or recommendations expressed in this article are those of the author alone and have not been reviewed, approved or otherwise endorsed by any entity named in this article.
Editorial Note: This content is not provided by Chase. Any opinions, analyses, reviews, ratings or recommendations expressed in this article are those of the author alone and have not been reviewed, approved or otherwise endorsed by Chase.
