How To Find and Use Your Citibank Login

Follow these steps to find your Citi login so you can manage your bank accounts online.

By Miriam Caldwell February 24, 2020 Find a Bank

Citibank online banking makes it easy to manage your accounts. If you want to open an account with Citibank or access your existing accounts online, you can do so using your computer or the Citibank mobile app. A simple sign-up process is all that’s needed to access your Citibank account online.

Here’s what this guide to logging into your Citibank account online will cover:

Register for a Citibank Online Account
How To Log In to Citibank Online From a Desktop
How To Log In to Citibank Online Using Mobile Devices
Recovering Your Citibank Login Password or User ID
How To View Your Bank Statement Information
How To Contact Citibank Customer Service
Benefits of Online Banking

Register for a Citibank Online Account

Go to online.citi.com and click on the “Register” button at the bottom right side of the “Sign On” box. You’ll need your credit/debit card number or bank account number, the primary cardholder’s date of birth and the last four digits of their Social Security number or the ZIP code of the billing address on the account. The website will take you through the steps to register.

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How To Log In to Citibank Online From a Desktop

It’s easy to log in to Citibank online using a desktop or laptop computer. Logging in this way will give you the same functions as using the mobile app on your phone or tablet.

Follow these simple steps to log in to your Citibank online account:

Visit the Citibank login page.
Enter your user ID and password.
Click the “Sign on” button.
Sign out when your session is complete.

Keep in mind that you should never select the “Remember My User ID” option when using a public computer or someone else’s device. When using public computers, clear the browsing data when you’re done. Deleting browsing data and unchecking “Remember My User ID” are vital steps to protecting your personal information and preventing fraud.

How To Log In to Citibank Online Using Mobile Devices

Logging in to your Citibank account from your tablet or smartphone is quick and easy. You can access your account through a browser just like with a desktop computer, or you can log in using the Citibank app. The Citi Mobile banking app is an easier option and gives you faster access by skipping the login process. The app also provides notifications about bank and credit card transactions.

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Here’s how to access your account with the Citi Mobile app:

Download the Citi app for your device. You can do this from the Citibank site or from Google Play or the Apple App Store.
Open the app after it has downloaded.
Enter your Citibank online banking login information, including your user ID and password.
Sign out when your session is complete.

Recovering Your Citibank Login Password or User ID

If you forgot your Citibank user ID or password, you’ll need your credit card number to retrieve it. If you linked your credit card account to your debit card, you’ll also need your debit card account information. Once you enter the debit card number, you’ll need to provide either the date of birth of the primary cardholder, the last four digits of your Social Security number or the security word that you set up when you registered the account.

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How To View Your Bank Statement Information

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Citibank’s online platform makes it easy to find your account history at any time. For transactions, use the bottom half of your Account Details page. Citibank also offers the Spend Summary, which lets you filter your transactions by category and time period.

If you want to view images of your paid checks, go to your Account Details page and click on the “view image” link. You’ll find the images next to the check transactions.

How To Contact Citibank Customer Service

Citibank has several ways to contact its customer service department. If you’re partial to phone calls, you can call at:

1-800-374-9700 in the U.S. or Canada
1-210-677-3789 outside the U.S. or Canada
1-877-693-0372 for individuals who are deaf or hard of hearing

If you’re more inclined to use instant messaging, Citibank has an online chat function.

If you want a more personal touch, you can schedule a meeting with a Citibank banker online. You’ll meet that banker in person at whatever date and time you’ve scheduled.

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Benefits of Online Banking

Online banking offers numerous benefits, but perhaps the biggest one is instant access to your account. Instead of having to visit a physical Citibank branch to conduct business, or mail out checks using the postal service, you can do it all on your computer or other devices. Online banking lets you set up automatic bill pay, check your account balance and even schedule a transfer from your checking account to your savings account. As long as you have an internet connection, you can do it all in just a few minutes from wherever you happen to be at the time.

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Arielle Moscati contributed to the reporting for this article.

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