Wells Fargo: How To Get the Customer Service You Need

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Wells Fargo offers an extensive array of financial services, including personal, commercial and small business banking, credit cards and lending investing solutions. If you have questions about a service or account, here’s how to get in touch with Wells Fargo customer service. 

Understanding Wells Fargo Bank Customer Service Options

Wells Fargo has several ways you can contact customer service. You can contact a specific department, arrange an appointment with a virtual assistant, or walk into a branch location. Use this guide to help you get your account issue resolved. 

Wells Fargo Customer Service Numbers

Need a specific department or have a general question? Find out who you need to call with this Wells Fargo table of departments, phone numbers and hours of operation.

Wells Fargo Bank Customer Service Hours

These customer service hours can work for many different schedules. Here are the more common phone numbers and customer service hours for Wells Fargo: 

Customer service hours at branches may vary. To find specific customer service hours for your branch, use the Wells Fargo locator to find out when the bank opens and closes.

Contacting Wells Fargo via Email and Online Chat

If in-person dealings aren’t for you, Wells Fargo offers numerous methods for getting in touch virtually. Wells Fargo Social Care Support is available seven days a week through Twitter and Facebook. Simply send the company a private message through its social media accounts. 

You can also visit the Wells Fargo website to send a private message.  

Wells Fargo also offers a virtual assistant through its app called Fargo. You can get answers to common banking issues within the app. If the virtual assistant cannot help, you will be directed to customer service. 

Visiting a Wells Fargo Branch for In-Person Help

If you prefer to ask your banking questions in person, there are almost 7.000 branches across the country to help you. You can call your local branch and schedule an appointment. Many of the branches will accept walk-ins, but for faster service calling ahead of time is best. 

Wells Fargo offers the following services in person: 

• Everyday banking: You can open a savings or checking account. You can withdraw or deposit cash and also ask for balance inquiries. 
• Cashier’s checks and money orders: In-person services include requests for either a cashier’s check or money order. 
• Account services: You can open or close a savings, checking or business account. Wire services and international transfers are also available. 
• Loan assistance: Whether it is an auto, home or personal loan, bank representatives can talk to you about options. 
• Fraud support: At a branch, you can dispute unauthorized transactions or report a stolen card. 
• Financial planning and investment advice: Representatives are available on-site to help you with your investment needs. 

Tips for Getting the Best Support from Wells Fargo 

The best way to ensure you have quick and efficient service is to prepare ahead of time before you talk to customer service. Have your account information ready and don’t be surprised if the representative requests your account number or Social Security number to verify your identity. 

If you don’t want to wait on hold for an indefinite amount of time, call customer service either early in the morning or late in the evening. 

To address an issue with your account or other banking inquiry, you can call customer service at 1-800-869-3557. If the representative fails to answer or you aren’t satisfied with the responses, you can ask to talk to a supervisor. State your case clearly and provide any documentation that will support your issue. If the issue remains unresolved, you can call 1-844-931-2273 to speak with a specialist. This service is available Monday to Saturday 7 a.m. to 9 p.m. CT. 

Wells Fargo Customer Service for International Customers

Traveling or living internationally? Wells Fargo has a different customer service number depending on where you’re calling from. Find your destination and respective number by looking it up on Wells Fargo’s international customer service page. You also have the option to call collect with the following number: 1-925-825-7600.

For those who are traveling or living internationally, you can activate your debit for international access. Before going to your destination, Wells Fargo can provide foreign currency exchange services. Make sure you know where Wells Fargo ATMs are located in your international destination to avoid unnecessary fees. 

 More About Wells Fargo Bank

• Wells Fargo Review
• Wells Fargo CD Rates
• Wells Fargo Savings Account Interest Rates
• Wells Fargo Hours
• Wells Fargo ATM Limits

Nicole Valentine contributed to the reporting for this article.

Editorial Note: This content is not provided by any entity covered in this article. Any opinions, analyses, reviews, ratings or recommendations expressed in this article are those of the author alone and have not been reviewed, approved or otherwise endorsed by any entity named in this article.

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