Wells Fargo Customer Service: How To Get the Help You Need
Written by
Rudri Patel
Edited by
Elizabeth Constantineau
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Wells Fargo offers an extensive array of financial services, including personal, commercial and small business banking, credit cards and investing solutions. If you have questions about a service or account, here’s how to get in touch with Wells Fargo customer service.
Wells Fargo Customer Service Numbers
Need a specific department or have a general question? Find out who you need to call with this Wells Fargo table of departments, phone numbers and hours of operation.
| Department | Customer Service Number | Hours of Operation |
|---|---|---|
| General Banking | 1-800-869-3557 | -24/7 |
| Online Banking | 1-800-956-4442 | -24/7 |
| Wells Fargo Premier Client Service | 1-800-742- 4932 | -24/7 |
| Military Banking | 1-855-872-2932 | -Monday to Friday: 7 a.m. to 8 p.m. CT -Saturday: 8 a.m. to 2 p.m. CT |
| Debit Card Replacement | 1-800-869-3557 | -24/7 |
| Credit Cards | 1-800-642-4720 | -Not specified |
| International Customer Service | 1-925-825-7600 | -24/7 |
| Home Mortgages | 1-866-234-8271 | – Monday to Friday: 7 a.m. to 10 p.m. CT – Saturday: 8 a.m. to 2 p.m. CT |
| Financing | 1-877-937-9357 | -Monday to Friday: 7 a.m. to 8 p.m. CT -Saturday 8 a.m. to 6 p.m. CT |
| Home Equity | 1-866-439-3557 | -Monday to Friday: 7 a.m. to 9 p.m. CT -Saturday: 8 a.m. to 2 p.m. CT |
| Auto Loans | 1-800-289-8004 | -Monday to Thursday: 7 a.m. to 10 p.m. CT -Friday: 7 a.m. to 9 p.m. CT -Saturday: 7 a.m. to 5:30 p.m. CT |
| New Personal Loans | 1-877-526-6332 | -Monday to Friday: 8 a.m. to 7 p.m. CT |
| Personal Line of Credit Servicing | 1-800-946-2626 | -Monday to Friday: 7 a.m. to 7 p.m. CT |
| Full Service Brokerage — New Customers | 1-866-243-0931 | -Monday to Friday: 9 a.m. to 8 p.m. ET |
| Full Service Brokerage — Current Customers | 1-866-281-7436 | -Monday to Friday: 8 a.m. to 12 p.m. ET |
| Online Brokerage — New Customers | 1-877-573-7997 | -Monday to Friday: 9 a.m. to 8 p.m. ET |
| Online Brokerage — Current Customers | 1-800-872-3377 | -Monday to Friday: 8 a.m. to 12 p.m. ET |
| IRAs — New Customers | 1-877-493-4727 | -Monday to Friday: 9 a.m. to 8 p.m. ET |
| IRA — Current Customers | 1-866-281-7436 | -Monday to Friday: 8 a.m. to 12 p.m. ET |
| Trust and Managed Investments | 1-800-352-3705 | -Monday to Friday: 7 a.m. to 9 p.m. ET |
| Wells Fargo Private Bank | 1-888-715-0380 | -Monday to Friday: 9 a.m. to 8 p.m. ET |
Wells Fargo Bank Customer Service Hours
These customer service hours can work for many different schedules. Here are the more common phone numbers and customer service hours for Wells Fargo:
| Banking Need | Phone Number | Customer Service Hours |
|---|---|---|
| General banking questions | 1-800-869-3557 | -24/7 |
| Online banking assistance | 1-800-956-4442 | -24/7 |
| Small business accounts | 1-800-225-5935 | -Monday through Saturday: 7 a.m. to 11 p.m. ET -Sunday: 9 a.m. to 10 p.m. ET |
Customer service hours at branches may vary. To find specific customer service hours for your branch, use the Wells Fargo locator to find out when the bank opens and closes.
Contacting Wells Fargo via Email and Online Chat
If in-person dealings aren’t for you, Wells Fargo offers numerous methods for getting in touch virtually. Wells Fargo Social Care Support is available seven days a week through Twitter and Facebook. Simply send the company a private message through its social media accounts.
You can also visit the Wells Fargo website to send a private message.
Wells Fargo also offers a virtual assistant through its app called Fargo. You can get answers to common issues within the mobile banking app. If the virtual assistant cannot help, you will be directed to customer service.
Visiting a Wells Fargo Branch for In-Person Help
If you prefer to ask your banking questions in person, there are almost 7,000 branches across the country to help you. You can call your local branch and schedule an appointment. Many of the branches will accept walk-ins, but for faster service, calling ahead of time is best.
Wells Fargo offers the following services in person:
- Everyday banking: You can open a savings or checking account. You can withdraw or deposit cash and also ask for balance inquiries.
- Cashier’s checks and money orders: In-person services include requests for either a cashier’s check or a money order.
- Account services: You can open or close a savings, checking or business account. Wire services and international transfers are also available.
- Loan assistance: Whether it is an auto, home or personal loan, bank representatives can talk to you about options.
- Fraud support: At a Wells Fargo branch, you can dispute unauthorized transactions or report a stolen card.
- Financial planning and investment advice: Representatives are available on-site to help you with your investment needs.
Wells Fargo Customer Service for International Customers
Traveling or living internationally? Wells Fargo has a different customer service number depending on where you’re calling from. Find your destination and respective number by looking it up on Wells Fargo’s international customer service page. You also have the option to call collect with the following number: 1-925-825-7600.
For those who are traveling or living internationally, you can activate your debit card for international access. Before going to your destination, Wells Fargo can provide foreign currency exchange services. Make sure you know where Wells Fargo ATMs are located in your international destination to avoid unnecessary fees.
Tips for Getting the Best Support From Wells Fargo
Follow these tips to get faster, more effective support from Wells Fargo:
- Prepare ahead of time: Have your account information ready. Be prepared to provide your account number or Social Security number for identity verification.
- Call at the right time: To avoid long hold times, try calling early in the morning or late in the evening.
- Start with customer service: Call 1-800-869-3557 for general account issues or inquiries.
- Ask for a supervisor if needed: If your issue isn’t resolved or you’re unsatisfied with the response, request to speak with a supervisor. State your case clearly and have supporting documentation ready.
- Call a specialist if necessary: For unresolved issues, call 1-844-931-2273. Specialists are available Monday to Saturday, 7 a.m. to 9 p.m. CT.
FAQs About Wells Fargo Customer Service
Here are the answers to some of the most frequently asked questions about Wells Fargo customer service.- What is the fastest way to contact Wells Fargo customer service?
- The fastest way to reach Wells Fargo customer service is to call the general banking customer service line at 1-800-869-3557.
- How can I speak to a live representative at Wells Fargo?
- If you want to talk to a live representative, you can call the general banking customer service line at 1-800-869-3557.
- Are there fees for using Wells Fargo customer support services?
- You aren't required to pay a fee to speak to a customer service representative at Wells Fargo.
More About Wells Fargo Bank
- Wells Fargo Review
- Wells Fargo CD Rates
- Wells Fargo Savings Account Interest Rates
- Wells Fargo Hours
- Wells Fargo ATM Limits
Nicole Valentine contributed to the reporting for this article.
Editorial Note: This content is not provided by any entity covered in this article. Any opinions, analyses, reviews, ratings or recommendations expressed in this article are those of the author alone and have not been reviewed, approved or otherwise endorsed by any entity named in this article.
