Kohl’s Return Policy: What To Know Before You Go

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If you’ve ever returned something and felt totally lost in the process, you’re not alone. Whether it’s a pair of jeans that didn’t quite fit or an online order that just didn’t match the photo, it’s important to know your options. The good news? Kohl’s return policy is one of the most flexible out there.

This guide breaks it all down — how long you have, what you can return and exactly how to start the process — so you can shop (and return) stress-free.

How Long Do You Have To Return Items?

Standard Return Window

• Most Items: You have up to 90 days from the purchase date to return items with or without a receipt.
• Kohl’s Card Purchases: Items bought using a Kohl’s credit card are eligible for 120-day returns.

Exceptions & Shorter Return Timeframes

Some items follow a tighter return window:

Holiday Extension

Kohl’s often extends return deadlines during the holidays. For example, purchases made after Nov. 1 are typically returnable through Jan. 31 — especially for items like electronics, watches and beauty products.

What Items Can Be Returned?

You can return most items if they are:

• Unworn or unused
• In original packaging
• Accompanied by proof of purchase

Items That Cannot Be Returned

• Gift cards
• Opened breast pumps
• Personalized or custom orders
• Food and beverages
• Final sale items
• Items marked “non-returnable”

Refund Options

Kohl’s gives you several choices depending on how you pay:

• Original payment method: If you paid with a card or Kohl’s Cash, your refund will be returned the same way.
• Kohl’s Merchandise Credit: If you don’t have a receipt, Kohl’s may issue store credit based on the item’s lowest sale price within 13 weeks.
• Exchange: You can exchange the item for the same one in a different size or color, if available.

Note: Kohl’s doesn’t refund shipping costs on online orders.

In-Store vs. Online Returns

You can return purchases made online or in-store using either method. Here’s how they compare:

Common Return Issues & How To Solve Them

I Lost My Receipt

• Kohl’s can often look up your order using the card you paid with or your Kohl’s Rewards account.
• If they can’t locate the purchase, you’ll get store credit at the item’s lowest recent price.

The Item Is Damaged or Defective

• You can return it in-store or via mail.
• For online returns, be sure to include photos and documentation if needed.

I Missed the Return Deadline

• Kohl’s may still accept the item and offer store credit, but this is at their discretion.

How To Start a Return

In-Store Return

1. Bring the item and proof of purchase to any Kohl’s location.
2. Head to the customer service desk.
3. Get your refund or exchange right away.

Online Return

1. Go to Kohls.com.
2. Log in and view your recent orders.
3. Select the item you want to return.
4. Follow the prompts to print your return shipping label.
5. Pack the item securely and drop it off for shipping.

Final Take to GO

Kohl’s return policy is one of the most generous in retail, giving you up to 90 (or even 120) days to make a return. Whether you bought something in-store, online, or during the holidays, you’ve got flexible options.

Just remember to keep your receipt, know your item’s return window, and follow the steps outlined above. For the most accurate details, you can always check Kohl’s official return policy.

Ready to make a return or just planning ahead? Now you know exactly what to expect.

Information is accurate as of April 30, 2025.

Editorial Note: This content is not provided by any entity covered in this article. Any opinions, analyses, reviews, ratings or recommendations expressed in this article are those of the author alone and have not been reviewed, approved or otherwise endorsed by any entity named in this article.

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