KeyBank Holiday Hours: Are They Open on Thanksgiving or Black Friday 2025?
Written by
Rudri Patel
Edited by
Elizabeth Constantineau
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KeyBank® serves customers across the Midwest and Northeast with checking, savings, mortgages, business banking and investment services.
If you plan to visit a branch or handle transactions during the Thanksgiving holiday weekend, here’s exactly how Thanksgiving Day and Black Friday 2025 affect KeyBank’s hours.
Is KeyBank Open on Thanksgiving Day 2025?
No. KeyBank branches will be closed on Thursday, Nov. 27, 2025, in observance of Thanksgiving Day. Like most U.S. banks, KeyBank follows the federal holiday schedule and shuts down all branches for the day.
Digital tools remain fully available:
- KeyBank Online Banking
- KeyBank Mobile App
- 24/7 KeyBank ATMs
| Day | Hours |
|---|---|
| Thanksgiving Day (Nov. 27) | Closed |
Example: If you deposit a check using mobile deposit on Thanksgiving, it will appear as pending until the next business day.
Is KeyBank Open on Black Friday 2025?
Yes. KeyBank branches will reopen on Friday, Nov. 28, 2025, and operate on normal Friday business hours. Most branches expect regular traffic levels but may experience morning spikes due to Black Friday store crowds in nearby retail areas.
| Day | Hours |
|---|---|
| Black Friday (Nov. 28) | Open (regular Friday hours) |
Example: If your employer submits a payroll file on Wednesday, your paycheck should post normally on Black Friday, even after the Thursday closure.
KeyBank 2025 Holiday Schedule
Here is the full 2025 federal holiday calendar KeyBank follows. Branches will close on all dates below:
| Holiday | Date | Hours |
|---|---|---|
| New Year’s Day | Wednesday, Jan. 1 | Closed |
| Martin Luther King Jr. Day | Monday, Jan. 20 | Closed |
| Presidents Day | Monday, Feb. 17 | Closed |
| Memorial Day | Monday, May 26 | Closed |
| Juneteenth | Thursday, June 19 | Closed |
| Independence Day | Friday, July 4 | Closed |
| Labor Day | Monday, Sept. 1 | Closed |
| Columbus Day/Indigenous Peoples Day | Monday, Oct. 13 | Closed |
| Veterans Day | Tuesday, Nov. 11 | Closed |
| Thanksgiving Day | Thursday, Nov. 27 | Closed |
| Christmas Day | Thursday, Dec. 25 | Closed |
According to the Federal Reserve, Thanksgiving is always a banking holiday, meaning all ACH payments and wire transfers pause for 24 hours.
What If You Need To Bank While KeyBank Is Closed?
While KeyBank branches close for Thanksgiving, customers can still manage most financial tasks using digital tools:
- Transfer funds or pay bills using Online Banking
- Deposit checks through mobile deposit
- Withdraw or deposit cash at KeyBank ATMs
- Schedule future-dated transfers to avoid delays
Example: If a bill is due Thanksgiving week, schedule it through Bill Pay before Thursday so it processes on time.
Local Branch Hours May Vary
KeyBank operates over 1,000 branches across 15 states. Hours may vary by region, and some retail-location branches may adjust their Black Friday hours due to mall or store traffic.
Before visiting, check your local branch using the KeyBank branch locator online or in the mobile app.
KeyBank Regular Business Hours
Most KeyBank branches follow this schedule throughout the year:
| Day | Hours (Local Time) |
|---|---|
| Monday through Thursday | 9 a.m. to 5 p.m. |
| Friday | 9 a.m. to 6 p.m. |
| Saturday | 9 a.m. to 12 p.m. (varies) |
| Sunday | Closed |
FDIC data shows that over 70% of Americans rely on online or mobile banking each week, making KeyBank’s digital tools especially helpful during holiday closures.
How To Contact KeyBank
If you need customer support during the Thanksgiving holiday weekend, you can reach KeyBank in several ways:
- Phone: 1-800-KEY2YOU (1-800-539-2968) — 24/7 automated support
- Website: key.com
- Mobile App: Available on iOS and Android
- Mail: KeyBank National Association, 4910 Tiedeman Rd., Brooklyn, OH 44144
Live representatives resume full availability on Black Friday.
Final Tips for Thanksgiving Weekend Banking
- Complete transfers early: Anything submitted on Thursday will process Friday.
- Use mobile deposit: Deposits made Thanksgiving Day post the next business day.
- Expect ATM traffic: Holiday travel increases ATM usage.
- Plan wire transfers ahead: They cannot be processed on Thanksgiving.
Example: If you’re planning to send money before shopping on Black Friday, submit the transfer on Wednesday to avoid delays.
Andrea Norris and Amber Barkley contributed to the reporting for this article.
All holiday hours were confirmed as of Nov. 25, 2025. Check with your local retailer to confirm specific hours. Hours and policies are subject to change.
Editorial Note: This content is not provided by any entity covered in this article. Any opinions, analyses, reviews, ratings or recommendations expressed in this article are those of the author alone and have not been reviewed, approved or otherwise endorsed by any entity named in this article.
