Citizens Bank Hours: Full Schedule and 2025 Holidays
Written by
Rudri Patel
Edited by
Joe Evans
Commitment to Our Readers
GOBankingRates' editorial team is committed to bringing you unbiased reviews and information. We use data-driven methodologies to evaluate financial products and services - our reviews and ratings are not influenced by advertisers. You can read more about our editorial guidelines and our products and services review methodology.
20 Years
Helping You Live Richer
Reviewed
by Experts
Trusted by
Millions of Readers
Citizens Bank is one of the largest regional banks in the U.S., serving millions of customers across the Northeast and Midwest. It offers checking and savings accounts, credit cards, mortgages and business banking services.
If you’re planning to visit a branch or handle banking tasks during a federal holiday, here’s what to know about Citizens Bank hours and holiday closures for 2025.
Is Citizens Bank Open on Holidays?
No. Citizens Bank branches close on all federal holidays, but you can still access your accounts through Citizens Bank Online and the mobile app anytime.
| Day | Access |
|---|---|
| Federal Holidays | Branches closed |
| ATMs | Open 24/7 |
| Online & Mobile Banking | Available 24/7 |
| Customer Service | Limited support available |
The U.S. Office of Personnel Management lists 11 federal holidays each year, and Citizens Bank observes all of them. While branches are closed, customers can still deposit checks, make transfers and pay bills online.
Citizens Bank Normal Hours
Most Citizens Bank locations follow this standard schedule:
| Day | Hours (Local Time) |
|---|---|
| Monday through Friday | 9 a.m. to 5 p.m. |
| Saturday | 9 a.m. to 12 p.m. or 1 p.m. |
| Sunday | Closed |
Even when branches are closed, you can still handle most tasks using Citizens Bank Online or the mobile app.
A 2024 American Bankers Association survey found that 55% of consumers use a mobile app as their primary method, making 24/7 online access more important than ever.
Citizens Bank 2025 Holiday Schedule
Here’s when Citizens Bank branches will be closed in 2025:
| Holiday | Date |
|---|---|
| New Year’s Day | Wednesday, Jan. 1 |
| Martin Luther King Jr. Day | Monday, Jan. 20 |
| Presidents Day | Monday, Feb. 17 |
| Memorial Day | Monday, May 26 |
| Juneteenth | Thursday, June 19 |
| Independence Day | Friday, July 4 |
| Labor Day | Monday, Sept. 1 |
| Columbus Day / Indigenous Peoples Day | Monday, Oct. 13 |
| Veterans Day | Tuesday, Nov. 11 |
| Thanksgiving Day | Thursday, Nov. 27 |
| Christmas Day | Thursday, Dec. 25 |
Citizens Bank serves over 11 million customers across more than 1,000 branches, according to company data. Its digital services remain available year-round, even when local branches close for holidays.
How To Bank With Citizens After Hours or on Holidays
Even when branches are closed, you can still:
- Log in to Citizens Bank Online at citizensbank.com
- Use the mobile app to deposit checks or transfer funds
- Access ATMs for cash withdrawals and deposits
- Set up bill payments and automatic transfers
Transactions made after business hours or on holidays will process the next business day.
The Federal Reserve reports that nearly 80% of consumers now use mobile or online tools for banking, so most services remain uninterrupted even during closures.
How To Contact Citizens Bank Customer Service
If you need help during a holiday, you can still reach Citizens Bank:
- Phone: 1-800-922-9999 (automated service 24/7)
- Mobile Chat: Available through the Citizens Bank app
- Mail: Citizens Bank, P.O. Box 42003, Providence, RI 02940
Live customer support resumes the next business day.
The Bottom Line
Citizens Bank branches close on all federal holidays, but customers can still access their accounts online, through the mobile app or at ATMs. Whether it’s a holiday or a weekend, Citizens’ digital tools make it easy to manage your money anytime.
Next: Compare Huntington Bank and TD Bank holiday hours to see which banks offer the most flexible digital access.
FAQs About Citizens Bank Holiday Hours
Here are the answers to some of the most frequently asked questions about Citizens Bank's holiday hours and how it works:- Is Citizens Bank open on federal holidays?
- No. Branches close for all major federal holidays, though online and mobile banking remain available.
- Can I use Citizens Bank ATMs on holidays?
- Yes. ATMs are open 24/7 for deposits, withdrawals and balance checks.
- Do mobile deposits post on holidays?
- Deposits made on holidays or after business hours will process the next business day.
- Can I reach customer service during a holiday?
- Automated phone support and mobile chat are available around the clock.
- Does Citizens Bank follow the federal holiday schedule?
- Yes. Citizens Bank observes all standard U.S. federal holidays each year.
Caitlyn Moorhead contributed to the reporting for this article.
Schedules are subject to change and may vary by branch.
Editorial Note: This content is not provided by any entity covered in this article. Any opinions, analyses, reviews, ratings or recommendations expressed in this article are those of the author alone and have not been reviewed, approved or otherwise endorsed by any entity named in this article.
Our in-house research team and on-site financial experts work together to create content that’s accurate, impartial, and up to date. We fact-check every single statistic, quote and fact using trusted primary resources to make sure the information we provide is correct. You can learn more about GOBankingRates’ processes and standards in our editorial policy.
- Federal Reserve Bank of Atlanta "2023 Survey and Diary of Consumer Payment Choice: Summary Results"
- Citizens Bank "Data At a Glance"
- American Banker's Association "National Survey: Record Number of Bank Customers Use Mobile Apps More Than Any Other Channel to Manage Their Accounts"
- U.S. Office of Personnel Management "Questions and answers"
