How To Use and Find Your SunTrust Bank Login

Skip the teller lines and bank online using your SunTrust login.

By Cynthia Bowman April 27, 2020 Find a Bank

SunTrust Bank provides customers with checking and savings accounts, loans, wealth and retirement planning and other products and services. Although SunTrust recently merged with BB&T to form Truist, it still operates as an independent bank, with branches in 11 Southeast states. If you don’t want to visit one of SunTrust’s physical branches, you can still do most of your banking from the mobile banking app or website.

You’ll need a SunTrust Bank login to take advantage of its online banking platform. Here’s more on where you can find the login information and how to bank online.

How Do I Enroll in Online Banking?
How To Log In To Your SunTrust Bank Account From a Computer
How To Use Your SunTrust Login To Access Your Account From a Mobile Phone or Tablet
How To Retrieve a Forgotten Username or Password
How To View Your SunTrust Statement Information
How To Contact SunTrust If You Have Trouble With Your Account
What Are the Benefits of Online Banking?

How Do I Enroll in Online Banking?

Before you can start banking online, you’ll need to enroll. It’s easy to do in just two steps:

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Visit the enrollment page from your desktop or mobile browser
Enter your account number, ZIP code and, to verify your identity, the last four digits of your Social Security number

You can find your bank account number at the bottom of your checks — it’s the second group of numbers after the routing number. Or you can call SunTrust Bank’s customer service at (877) 268-5353 if you don’t have any checks handy.

How To Log In To Your SunTrust Bank Account From a Computer

Visit the online login page and enter your user name and password. If you forget either, click on “Forgot User ID/Password” and follow the instructions to receive a reminder email.

How To Use Your SunTrust Login To Access Your Account From a Mobile Phone or Tablet

The best way to access your account from a smartphone or tablet is by installing the SunTrust mobile banking app. Once the app is installed and verified, you won’t need to enter your SunTrust login each time.

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How To Retrieve a Forgotten Username or Password

If you’ve forgotten your SunTrust login information, you can retrieve it by following these steps:

Visit the online login page and click on Forgot User ID/Password.
Choose to request your User ID or password (or both).
Verify your identity by using your SunTrust debit card information and PIN, or by answering your security question and entering your full Social Security number and the last four digits of your account number.
Click the “Request” button.
You’ll receive a message with the info you need to log in.
In the case of the password, you’ll be prompted to reset it.

How To View Your SunTrust Statement Information

If you’d like to view your SunTrust information online, you’ll need to make sure pop-ups are enabled. The statements will be available in PDF format for you to view, download or print. Here’s how:

Log in to the SunTrust website.
Click on “Accounts” in the upper navigation bar.
Choose the account you’d like to access from the drop-down arrow.
Click on the Statements icon on the right.
Choose from the list of monthly statements available.
Your statement will open in a new window.

How To Get One and How To Read It: Bank Statements 101

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How To Contact SunTrust If You Have Trouble With Your Account

If you’re having trouble accessing your SunTrust Bank login or signing in, you can always visit a bank branch or call customer service. Here are some useful numbers:

Automated help: (800) 786-8787 (800 SUNTRUST), 24 hours a day
Online banking customer service: (877) 268-5353, weekdays 8 a.m. to 8 p.m. and Saturday 8 a.m. to 5 p.m.
User ID/Password help: (800) 382-3232

What Are the Benefits of Online Banking?

Online banking can save you time by letting you schedule bill pay, transfer funds, view your bank activity and even deposit checks through the mobile app. Even if you prefer to bank in person, online banking can be a great addition to help you stay on top of your finances anytime and anywhere.

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This content is not provided by SunTrust. Any opinions, analyses, reviews or recommendations expressed in this article are those of the author alone and have not been reviewed, approved or otherwise endorsed by SunTrust.