How To Find and Use Your Truist Login
You’ve just opened a bank account with Truist Bank, or maybe you opened one with SunTrust or BB&T before they merged in 2019. Now you need to get into your online account but don’t know how to get started.
Don’t worry — you can log in from any computer, or you can use the app on a tablet or smartphone. Just follow the instructions below.
How To Log In to Your Truist Bank Account From a Computer
To log in on a computer, head to the Truist homepage and click “Sign in” in the upper right corner. This will load the Truist login window. There you can put in your user ID and password.
If you’ve never registered for online banking, then you don’t have a user ID yet. After you click “Sign in,” the second link from the bottom of the new window says “Register now.” Click that link to be taken to the page where you can register to use online banking. Be sure to have your ATM card, debit card or account number handy.
How To Log In to Your Truist Bank Account Through the App
To use the Truist app, you will need to have iOS 13 or later or Android 8.0 or later. Once you download the app on your phone or tablet, tap on it to open it. It will automatically ask you for your user ID and password when you open the app.
How To Recover Your Username or Password If It’s Lost
If you can find the Truist online login screen, you can recover your username or password. If you can’t find the login screen, follow the instructions above for the device you’re using.
On either of the login screens — the desktop version on a computer or the app version on a tablet or smartphone — there are links or buttons underneath the boxes to input your information. On the desktop version, they are links that read “Forgot user ID?” or “Reset password.” On the app version, you’ll see a button that reads “Forgot user ID or password?” Select the applicable option.
To reset your password, you will need to enter your email address, your user ID and the last five digits of your Social Security number. To recover your username for a personal account, you will need to enter your account or card number, ZIP code, last name, email address or phone number and the last five digits of your Social Security number.
How To Contact Truist If You Need Assistance
If you are having trouble logging in to your Truist account, then you can contact the bank directly for assistance. Representatives are available by phone Monday through Friday from 8 a.m. to 8 p.m. ET and Saturday from 8 a.m. to 5 p.m. ET.
You can call one of the following customer service lines, depending on your location:
- 844-487-8478 if you are in the U.S.
- 1-910-914-8250 if you are outside the U.S.
Alternatively, you can also set up an in-person meeting at a branch.
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